Chase Bank

This branch is one of the best I have ever been at, hands down! Friendly, knowledgeable staff is the best part and they really know how to make you feel at home. It’s hard to find at first. It’s on the first floor on the east side of the Hancock Center. When you walk into it, it reminds you of how a bank looks like in the movies: nice marble teller line and just a dazzling arrangement with big screen TVs. This is the way to do your banking.

I feel odd reviewing a bank, but every time I pay this location a visit they’re always so nice and professional. They always greet you when you walk in, and I’ve almost never had to wait in a long line. So if you need a Chase bank that’s especially helpful, head on over here.

Just your standard Chase location. They do have private client services here, which can be nice if you’ve got a large sum of money invested with Chase.
I never have to wait very long to get taken care of, and the employees are always actively working to make customer experiences better. It can get slow during the busier times, unfortunately.

Met someone who worked for Chase on a regional level at a wedding in 2010. As we were in the market for a joint savings account, she recommended we speak to Brett, a private client banker. We made an appointment and went in to see Brett one mid-​week morning. Now we were very clear from the get-​go that we wanted to keep our own checking/​savings accounts, and this joint account would maintain just a minimal balance. Despite the fact that Brett works with — shall we say — high rollers, he treated our basic checking account as if it was of equal importance. He not only set up the account for us in-​person, but he also provided us with everything we would need going forward, including checks. He even set up automatic payments from the account to ComEd, Nicor, etc.
But the outstanding service from Brett continued well beyond setting up a basic checking account. When we were on vacation several months later, I discovered I had accidentally written a check for rent — forgetting that Brett had so kindly set up an automatic payment for the rent. Our apartment complex had accepted both payments, and we were close to being overdrawn. We called Brett from California and he set our minds at ease, assuring us we would not be penalized if we overdrew as a result of the mix-​up. He also removed the automatic rent payments so I wouldn’t be tempted to make the same mistake twice! We were able to enjoy our vacation again after talking to him.
Thus far, I have nothing but positive things to say about this branch, and if you are in the market for a personal banker, I do suggest you give Brett a call. If not him, he can point you in the right direction.

Completely satisfied. Great staff who, although they don’t have every answer, work to find the answers. Their constant up-​selling efforts sometimes get old, but that’s what they’re paid to do, and it’s easy to say no. Good people.

This place fills me with rage. RAAAAAAAGE!
I will attempt to make this short. An error on Chase’s website resulted in overdraft fees on an external account and a lot of hassle. I brought all of my documentation into the branch, where I was «assisted» by Diane. Ultimately I was told that Chase could take no action on my behalf because doing so would indicate that Chase had made a mistake, and they couldn’t do that for legal reasons. Every suggestion or alternative from me was answered with a simple «no».
What makes the ordeal really special is that during the time I spent in Diane’s office exuding an aura of great distress, Diane repeatedly tried to sell me other Chase services – despite my bluntly saying, «I am not interested, and would prefer to focus on the matter at hand.» Essentially: «Can you help me?» «No…but you should open another Chase credit card.» Are you kidding me?!

Ohhhh wahhhhhhhhhhh wahhhhhhhh.
Of course there’s a line at lunch time, people. This location is right off of Michigan Avenue. Come at off-​peak hours and you won’t be disappointed.
Tellers here are awesome. Especially the one closest to Delaware Street. Mmmmmhmmm I heart giving him my deposits. Nothing better than a pretty boy handing you a stack of money!

Good teller service (though avoid during lunch time because there will be lines) and they have the new atms, however, this is not a good location to chose if you need to take care of any banking «issues». The bankers are all pretty boys right out of college that are not very helpful and kinda rude. I’ve been there a few times to handle small problems and didn’t receive decent customer service until I mentioned that I was considering transferring to another bank.
Also — just as a heads up, they don’t have a coin counter, so they have to mail it out (presumably to the downtown location) and you have to wait 5 – 7 days (not to mention watch your account to make sure it was deposited).

This is a review only of this location, not of Chase as a whole.
That said, this branch has three of the new ATMs that accept cash and check deposits (very nice), and the location itself is very clean and modern (in fitting with the Hancock lobby itself).
I went here all the time when I worked at the Hancock and never had a problem.

If you love waiting in line, then this is the place for you! Whether it’s first thing in the morning, during the lunch hour or just any time randomly during the day, you can be assured that Chase will help you wait in line far longer than you ever could have imagined. There are about 15 teller windows, but never more than 3 tellers on duty. Usually just 1. And even being in the special «business only» line doesn’t help. I’ve waited as long as 30 minutes to see a teller for my business transactions.

Am I mad ‘ho for First to Review that I’m now reviewing ATMs? But, I went here today, and no more deposit envelopes needed! That was pretty cool.
But why can’t I withdraw more money? Oh, that’s right. .. because there’s none in my account!