Chase Bank

What can I say about a bank that anyone would care to read or find captivating?
You can’t go eat there! There is no entertainment! So you may ask yourself, What do I care?
Well you should care, because everyone needs a little taste of kindness in their busy lives and that personable customer service, which is seldom found when you patronize most establishments in our days.
Being an owner and operator of a very trying business, I’m overwhelmed daily with a stressful environment nonstop, so when I am out running errands I really try to avoid any additional, unnecessary anxiety. When I walk into this Chase Bank on North Ave, I am greeted by almost everyone who works there, and they all know me by name, it’s like a breath of fresh air. Their demeanor is always so profoundly pleasant as well as professional. I’ve never had to wait long and if I fall short of filling out the necessary paperwork before coming to a teller window, they are quick to help and willing to finish what was my responsibility to complete. I am always greeted with a smile, and their fortitude in making sure your needs are met is overwhelming.
A great team is only as great as their team leader, and their team leader is great. Devin has the compassion to listen and the wisdom to guide you, evident by the equality of his actions and the integrity of his intent.
I would like to give a shout out to Devin, (The Manager) and Brian (The assistant manger) who are always eager to make my visit more than adequately proficient in resolving my issues. I would also like to mention Eric and Therese who fall right behind them in great customer service and all those that I haven’t mentioned, Thanks to you also.
I heard Chase is undertaking the task of replacing people with computers in some of their banks, but I assure you as a frequent client, that making that modification will be a big blunder of oversight in customer satisfaction. There is no replacement for intuitive service, and a computer could never undertake that task.
I have been meaning to write this review for quite some time now, but haven’t had the luxury of time to put aside in order to find the right words to express my appreciation, However it was long overdue. Believe you me, I am sure this review will not depict precisely how the staff goes above and beyond their responsibilities. Hats off to all the staff.

This review is solely regarding my experience with a banker, J. Brian P. Regarding the branch, it felt well-​run, courteous and helpful, so I want to fairly note that distinction.
I went to open a small business account, and it all went as well as it could. Left the branch with what I needed, and was told that I would be receiving business checks in about 10 – 14 days. After nearly two months had passed with no checks in sight, I called Brian to which he admitted that he forgot to order them. He said he would drop a couple ones in the mail, and when I received those, they had my home address on them. In other words, my personal home address was listed on the business checks that would be given to my vendors and patients. When I alerted the issue, no apology on his part. When I arrived to the bank to pick them up, he tossed the envelope on his desk towards me, and on that very same envelope was an incorrect address.
Two possible issues: lack of care and/​or lack of competency. If simple things such as follow-​through with standard procedures cannot be accurately done or at all, this is concerning, especially in an industry which requires some sensitivity to detail and numbers.

I just switched from Bank of America to chase. The tellers of Bank of America were extremely friendly and knew me by my name and always made me feel welcome. However I’ve had a couple of bad experiences at this particular chase location. I had a younger gentlemen get mad because he wanted my deposits in a particular way to make it easier for him, which is understandable but it was said in a rude manner. However I decided to switch banks when a small teller yelled at me in front of other customers because I wanted change and she demanded an account number? I mean it’s change? Why make it a big deal? She told me that she won’t ever give me change again if I didn’t have it and I go there everyday? It was extremely rude and then apparently she had a hearing problem and messed up my change. The worst part was that her manager saw and heard her and said nothing. I now drive an extra 5 mins out of my way to another branch because I will not step foot in there ever again and believe me his is the longest review I’ve ever done, I just think people need to know how much customer service is an important role in a business.

Nice people. Definitely feels like they want to sell me something, which they do, so it’s not exactly the most comfortable place, but they were appropriately attentive, and didn’t oversell. They listened to what I wanted and got it done reasonably quickly, and were well equipped with the information I needed. They had adequate staff when I was in, a big ATM vestibule, and okay hours (they’re open for a while on Saturday). In terms of services, I think you can do better than Chase, with its fees and all, but you can also do worse, and that isn’t really relevant to a branch review, anyway.

Kevin, the Chase Mortgage banker was in charge of helping me refinance my home loan.
He broke three sets of appointments with me, but that is not why I am writing this review.
Being in the industry myself, I follow interest rates very closely.
Kevin and I had an appointment to set and lock in a rate on a given Thursday, which he had quoted to me earlier that day by phone.
That Friday rates fell heavily, something like 30 basis point (.30%).
Thinking that I am an unsuspecting victim, Kevin called me Friday urging me to lock in the rate he quoted me Thursday «Before rates moved!»
Essentially attempting to rip me off so he could make a quick buck on his yield/​spread premium.
Do not trust this guy.

We opened an account for our new arrival:) When I entered, Erica, was standing there, with a smile. She helped me at her desk, updating all of our information, got a debit card quick, and went over to the teller and made my deposit for me. She was super friendly and was amazingly easy to talk to.

Is it only stupid people with way to much time on their hands who write a review of a bank? Perhaps… I’ve never excluded myself from that category, I may actually be a founding member.
However,
I’ve found this to be a very well run branch in the Chase organization. Most of them are but this one is good enough to deserve note.
I’ve dealt with issues which go beyond the standard dealings required of basic bank staff. That is why I’m giving them a 5-​star review.

Everyone here was super friendly. Can’t complain!

I don’t typically write reviews for banks, but I thought it should be noted that this particular branch has always been very helpful and has had great customer service. In particular, I spoke to Claire yesterday about some questions with my account and she was great. Really understanding and just a great person. I enjoyed the small talk with her and she is a great addition to this branch. Reminds me why I bank with Chase.
*Should be noted that I stopped at another branch in Bensenville (near work) on my lunch break, and had to wait about 20 minutes to speak to a banker before I finally left.

Okay, everybody in this place is Sooooo nice!
My banker (Jeremy), my investment banker (Kevin), and my home loan banker (Lonndon) are all AWESOME. I trust them and their guidance.
When I stop in it is like I am hanging out with old friends.
They are honest, helpful, and genuinely happy to see me.
Bike parking across the lot at the bike racks.

Michael Durante, new branch manager, provided remarkably-​helpful assistance to circumnavigate the unfortunate, treacherous policies enforced by Chase (that have sucked much of my time and energy out of my personal and business finances over the past 6 months). Let me reiterate: some of Chase’s corporate policies have been truly awful. However, you can’t just walk away from them: Chase is a leader in «best bang for your buck» business banking. (Unfortunately.) And although I’ve been a customer with them for ~16 yrs, they still feel the need to treat me just like «another number.»
But this is a review about Michael, the branch mgr (new mgr as of Oct 2011), and his branch there in Bucktown/​Wicker Park. He stupendously worked the pickle that I was in (for which Chase has ack-​ed was –never– my fault… but still crushed my time and spirit with ridiculous policies that made it almost impossible for me to do electronic banking with them) and solved the problems, all in one visit, without having known me previously. Got on the phone, worked all the issues with HQ, made things happen. Kudos Mike.
And Chase HQ, pls listen up: you need more Michael Durante’s working for you. Pls figure this out. (But am pretty certain you don’t really care…)
Kudos also to some of Mike’s crew, including Celena and Terise (have –no– idea if I’m spelling Terise’s name correctly… so apologies).
All in all Mike and the branch get 5 stars; Chase HQ gets 2. It «averages» out to 4 (stars).

There’s usually that flashing parking spot available and my deposits only take like a minute to do, so ya, I’m a fan.

I moved up here in April and needed to open a local bank account because there are only a small handful of US Bank locations in Chicago. I saw more Chase ATM’s around then Citibank so I went with Chase.
My personal banker and investment consultant at this branch were superb. I rolled my 401k over from my previous employer into an IRA and setup an investment account, along with personal checking and savings.
I have their direct number and can call or email at anytime opposed to calling an 800 # and waiting on hold for 10 minutes, They both remember me and acknowledge me by first name. Also, it is expected that all financial companies will attempt to cross-​sell you on other services. These guys made me aware of what was available but did not push anything, nor do I get daily/​weekly phone calls or other undesirable forms of communication with them.