Chan Alexander H, DDS

NEVER HAVE I BEEN TREATED SO POORLY! I was on-​time for a noon appointment. I always respect a doctors time and am on-​time. I also understand from the Patient point-​of-​view to allow doctors to not rush with others, as I would not like them to rush with me. So if I have to wait for a bit I understand. I checked-​in and sat, talking to my son. When I asked the receptionist what was happening she assured me he would see us soon. I don’t know how she knew that as she never left her chair and did not make a call. I had asked her 3 TIMES WHAT WAS GOING ON! AN HOUR WENT BY and I was ready to start screaming. Finally, they brought us to a back exam room and explain the receptionist had never checked us ‘IN’ on the scheduling system. Once in the exam room they proceed to tell me they had no chart or anything from a previous visit several years ago. She handed me papers to fill out… which was odd because when I called to schedule the appointment they were reading information back to me from the old chart to confirm who the patient was! I asked to see Dr. Chen ASAP. Nothing! They showed me the schedule and there was no appointments scheduled for the DDS for an hour after ours so I suspect he left thinking we were a no-​show, all the while his incompetent staff were lying to us more and more, rather than respect MY time. We spent
1 &½hours with all this! I had to miss an afternoon of work, AND had to pay for parking!
To the receptionist I would like to say… YOU HAD 1 JOB!!!
They will receive an invoice for the 24-​hour cancellation policy I have!
If I could give them ALL a negative rating I would, and I would throw-​in some profanity as they deserve it!!!

Where shall I begin?
Dr. Alexander Chan, you are a genius, a caring and thorough Doctor. I’ve never had a positive experience as I have had with Dr. Chan.
I had multiple extensive procedures over a one and a half year period and Doctor Chan was with me all the way.
His dental assistant Vivienne is the purest soul I’ve ever met. Always greeting patients with a warm smile, and an authentic and kind inquiry into life and relatives.
Everybody always hates going for regular teeth cleaning but I have to say that I am looking forward to my next visit with Katey. She was so friendly, professional and exceptionally good at her job. Bearing in mind how painful this process can be, she excelled above any and all.
All in all, I have had the best experience with the staff and and office of Dr. Chan and hope to continue seeing him for fifty more years to come.
Highly recommend!!! I would give him 10 STARS if I could.

I went to Dr Chan for 11 years and actually looked forward to going to the dentist every 6 months. Now that I moved to another state and see my dentist options … I miss him. His staff is amazing and I always felt comfortable and welcomed. My husband also went to him and had a substantial amount of work done and it all turned out great. I would recommend him to everyone needing a dentist — no matter if its a basic clean or veneers.