Car Care Auto Repair Collision Body Shop & Towing Chicago

This review is for Car Care Collision-​Auto Body and Repair, which seems to be the same place as Lincoln Auto Sales. The work needed on my car was simple bumper repair. We were told we could pick up my car at a 8 a.m. one day. When arriving at 8:30 a.m., my car was not ready and the bumper was still off. They rushed to put my bumper on since they were behind and performed a horrendous job. I would have rather waited an hour and had them take their time in order to do a better job. I ended up taking my car back to the shop to have them adjust it. It was still off but looked a tiny bit better. At this point, I was not going to beat a dead horse and take it in a THIRD time. I recently went to Gerber Collision and Glass and was informed from them that whoever last worked on my front bumper GLUED my headlight into the WRONG position. hence why the bumper could not be positioned correctly. The only people to ever work on my car before Gerber, was this Car Care Collision-​Auto Body and Repair shop. The only way to fix my car now so the bumper sits right is to replace the entire headlight unit. This place was a disgrace and they ruined my brand new car. I would NEVER suggest this shop to anyone for anything, no matter how simple it may seem. They charged me $ 800+ for the above work, which was probably worth a quarter of that, maybe. What a waste of time and money. Not to mention the staff was more than rude on top of all things (except for the girl at the front desk). One of the male employees laughed at me when I expressed my frustration when my car was not ready to be picked up…30 minutes late! The owner or manager told us, «we don’t use glue» and when we asked to speak the guy who worked on my car, we were told «he does not work here anymore». They did not take responsibility for their terrible performance. I was offered a car wash… Are you kidding?! A $ 10 car wash to make up for ruining my front bumper? I’ve been sitting on this review for a while because after multiple attempts of communicating with them, I thought maybe they would want to fix their crappy job on my car. BUT they did not, so I wanted to share my pathetic experience. I spoke to a few other people who work at repair shops in the area in attempt to get an estimate to fix my bumper after it was at this shop (again, I had to replace the entire headlight to fix this)…they stated this place is laughable and known for their terrible service among the car repair community in the west town area. I wish I would have done my research before taking my $ 22K car to this joke of a place. Such a scam.

Okay, I really gotta give this place some love! I was about to drop about $ 800 in my car to fix quite a few things and someone suggested this place. I gave them a call and talked to the owner and told him my quote and what I needed. He said that off the top of his head he could beat the price by at least $ 100 but to bring it in to check it out. I brought it in the next morning, it was done by about 4pm, and they beat my cost by over $ 100. To top it off, they were honest and threw in a free oil change. I’m totally pleased with this place and would recommend it. The front office was really nice and easy to work with and my car turned out completely fixed up at a lower price.

I have to say I completely disagree with the first reviewer about Car Care Collision Center. My experience was exceptional in every respect. The process was easy, transparent, and most of all fair. I live in the area and had driven by this spot before but hadn’t ventured in. I had lots of cosmetic damage to my vehicle due to general city driving over the years and I felt it was time to take care of it. Both front and rear fenders, front wind shield and even quite a bit of damage to the body from hail and dents etc. Steve the Manager/​Partner gave me a great quote on the spot and went above and beyond by replacing the entire hood and detailing my whole car. I will be recommending them to anyone I know that needs work done.

February 15, 2014.
My 1999 Suzuki Vitara overheated on Grand and Western I had to call 411 to get a nearest towing company. I kept the receipt for a while to give them bad review because they deserve it. The receipt said $ 60 only.
Anyways this guy’s name is Chino, he’s a Cherokee or mix race. My name is also actually Chino. This guy is the biggest bs ever. I realized that now.
Anyway I asked the owner how much to tow my car, he said $ 150. This was at 3am in the morning so I had no choice and accept. 20 minutes later the tow guy Chino came and helped me. He’s really good at talking to people and he keeps trying to convince to get it to there shop and I kept insisting no drop it off at Jiffy Lube (back then I thought Jiffy Lube fixes car and I had him drop the car off at Niles with me in the tow truck also and drop me home. On top of $ 150, I gave him extra $ 50 for him.
I never really get a tow truck before so I didn’t know how much they cost, I definitely overpaid. Tow truck is between $ 60 – 100
The next day I went to Jiffy Lube and ask them if they’ll fix my car, they told me they only do oil change (stupid on my part)
So I called this guy Chino again because he said if I bring the car to their shop they’ll tow it for free which is another total BS, I had to pay $ 60… He towed my car at their shop, they checked what’s wrong with it. They said it’s gonna cost me $ 1500 to replace the differential and the belt that cools the car (whatever that is). The car already has so much problem so we decided that we would just donate the car. We went there to pick up my stuff. We had Car for kids pick up the car right, right after we left. Car for kids said that they will not let go of the car. Before we left their car shop they were asking for the tittle and my mother said she will mail it herself. She felt it in her gut they are shady people, she did not trust them at all. We called the shop again, we asked them why they will not let go off the car, they said because they had to do diagnostic and we had to pay $ 100 and they will let go of the car, they said nothing about that when we were there. They made us leave first and come back. They hid the car.
Do not ever bring your car here! I have a license plate frame that they put on my car with their number on them, I erase the crap out of that and put it on my new car. I don’t support their shop. Watch out for them they are very shady body shop. The tow truck name Chino, he is very manipulative and tells you story about himself to make you feel sorry about him. He’s full of crap.
Just some Chicago people are scammer and hustlers. Watch out for that kind of people, I can’t emphasize that enough.
here’s a big ‚!, for this company.

Wish I would’ve seen their reviews before coming here. There’s some on Unilocal but they weren’t shown this time I looked. All 1 stars.
So, I found this place on the internet, and decided to come here because most shops, if not all, close by the time I get off of work. I talk to the owner on the phone and he gave me a quote of $ 50 to just replace a rod on my car (labor only). Pretty good considering that other places quoted me $ 60 – 90. I took my car and everything was good. Was supposed to take 30ish minutes. They took two hours later my car is done and he tells me that I have to pay $ 135 even because it took THEM longer than it should and that they had to customize the part that I ordered from autozone. They were about to close and I was just happy to have my car fixed, I didn’t argue and decided to pay the money. I hand him $ 140 and because he didn’t have change, he tells me he’ll add tax and that the $ 5 will cover it smh. He hands me my keys and instead of letting me see the job, he left my car in the alley right there at 8 o clock at night where I couldn’t see anything. I start driving and the car is driving wayyyy worse than I gave it to them when I was told by 3 other shops that all I had to do was fix that rod. Calling them today and seeing what’s up and asking another shop what’s the problem. Update coming after.