Byline Bank

Terrible loss of service for converted North Community Bank business bank customers because their vendor won’t support QuickBooks Online connectivity (or Byline won’t pay for it) — Quickbooks (Online) is only one of the biggest small business tools in use today. After weeks of grueling attempts to get this to work after the conversion (and customer support telling me it would be fixed ‘any day now’), this is what they responded with and what is now posted on the business bank site:
«If you are a user of QuickBooks Online, please be aware that direct login from QuickBooks Online to download transactions is not supported within Business Online Banking. You may download a transaction file from the Transaction Download service found within the Reports Tab of Business Online Banking. Use the upload feature within QuickBooks Online to upload your transaction file. Please contact Cash Management at 866.518.9128 or
if you have any questions.»

Terrible customer service, recently changed names. Seems like all the money was dumped into the lame logo and website, and no thought was given to the infrastructure. Branch #s are inaccessible. Some glitch with the credit card provider triggered byline to put a hold on all credit cards saturday at noon, with no communication released until the next day, and no customer service reps to assist day of.