Broad Shoulders Management

When BS approached our Board, they made a lot of promises as to how we would be managed. We have a parking lot, not building. Sadly, we don’t have quarterly meetings, had no budget review or discussions for 2016, never get responses for issues submitted, have had three clueless reps in less than a year, the list goes on. Absolutely no follow up or concern. It’s like we don’t even exist as a client. Anthony is copied on every correspondence with no response. As a Board, we find this incredibly unprofessional and unacceptable. Our Board would Not recommend this company to manage your building

My husband and I have lived in a six-​unit condo building on the Northside for the past nine years. In 2009 we had an unfortunate incident with our old management company and luckily we found Broad Shoulders Management, they quickly stepped in and picked up where the old company left off.
Broad Shoulders is incredibly responsive, we almost always receive an immediate reply to our emails and phone calls. Our initial point of contact was Carolyn, when she moved on to a different position we were assigned to work with Tara — the transition between the two was seamless and both women were incredibly helpful, responsive, and resourceful. As an example — we had recently been experiencing issues with the washing machine in our common area. Tara immediately called out a repairman to look at the issue and troubleshoot, when it was determined that the machine needed to be replaced Tara had a new machine installed within a week and kept us informed at every step of the process. She’s amazing!
I’d recommend Broad Shoulders to anyone looking for a management company for their building. They have great professional contacts, are extremely caring, and work proactively to ensure your building is in tip-​top shape!

Brittney and Anthony are awesome! I’ve had the opportunity to work with them for several years, both as a condo owner and as a Board member, and they have been outstanding. Brittney is our point person, and has done an amazing job from staying on top of vendors, to recommending quality service providers, and being responsive to Board requests. In a building with a full plate of significant projects, Brittney and BSM have been a true partner and brought value from DAY 1! Thanks for all you do. Truly outstanding service.

Anthony and Brttney from Broad Shoulders have been absolutely fantastic! They have kept their word on all promises given during the interview process and have delivered an exceptional client experience. From the beginning their professionalism and follow up have been top notch. Every aspect with regard to running the property has been streamlined and simplified. They reviewed all contracts and renegotiated poor ones. So far they have saved the association over $ 5,000 on garbage pickup alone. The vendors they work with have all done quality work and provided competitive bids. The online systems for assessment payments and record keeping are also super convenient. I cannot say enough good things as the former President and Treasurer for the past four years! Great job and hats off to Broad Shoulders!

This company has surpassed my expectations in terms of personal care and prompt response. Anthony has demonstrated utmost professionalism. Brittney is always prompt and accurate in getting things done and sharing information and Lou took fabulous care of our community during the terrible snow storm we had last year. Broad Shoulders demonstrates personal care and strives to keep our monthly cost down. Highly recommend!

I’ve owned a condo in Lakeview for about 9 years, and it’s managed by another management company. Our assessment fees have gone up regularly, and we have been hit with special assessments for building «projects». Not to mention, getting the board to address issues/​concerns is virtually impossible. I thought this was the way property management went, and as condo owners, we had to deal with it.
When I got married, I became more involved with my wife’s condo, and the dealings with her property management company, Broad Shoulders Management. Let me tell you, I have been blown away by the major differences! Broad Shoulders makes their owners feel like family, instead of just a number. When I saw how attentive Anthony was to all their building needs, as well as individual unit needs, I was pleasantly shocked! Issues are addressed immediately, with the utmost professionalism, courtesy and respect.
Anthony has established strong relationships with various contractors and vendors, which boils down to excellent service at very low costs to us, the condo owners. I continue to be impressed by the quality of service and professionalism Broad Shoulders demonstrates on a regular basis. Someone like me will definitely notice such outstanding service, as I have dealt with other management companies who fail to measure up.
I can assure you I’m working tirelessly to convince the board in my building to switch management companies. I’ve seen the best, and it’s Broad Shoulders Property Management, without a doubt!

Our condo association had tried to self manage for a long time and, after I moved across the country, there was no one else that wanted to take over the management activities so we began our epic search of a management company. We looked at about 4 of them before we held a vote and settled on BSM. We chose them because we had excellent communication with Anthony and the firm seemed like exactly what we needed to provide the structure and management for a small (6 unit) and newly «formally managed» association.
Anthony was great and helped us get started with on-​site initial visits, hammering out our insurance work and generally getting a list of maintenance started. After the first 30 days we were transferred to a different account manager, Adam.
We’ve only been with BSM for a few months now (about 4 months) and there’s been mixed feelings, but I’m looking forward to seeing how it goes! Anthony is always conscientious, accessible and always willing to explain anything that you might not understand– a very professional person. I think this is exactly what the association needed as a smaller association.

I not only own a condo in a building managed by Broad Shoulders Management, but I’m also on the board. Being a unit owner, I see how efficiently the building is managed (from the garbage, to the lawn maintenance and snow removal). Being on the board, I get to see the «behind the scenes» action at the management company. Our meetings are lead by Anthony, from Broad Shoulders, and he comes prepared! We review notes from our last meeting, discuss any pending issues, he has our financials prepared for our review, and he always has answers to the pending questions from the previous meetings. In dealing with vendors, Anthony has excellent relationships with so many contractors, we benefit in keeping our costs down. Anthony has saved us so much money, by being efficient, hard working, and dedicated. I can tell you I own a condo in a building managed by another management company, and that one is a nightmare! Financials are over the place, and we get at least 3 special assessments EVERY YEAR! In the nearly 10 years I’ve been working with Broad Shoulders Management, I can proudly say I’ve never had to pay a special assessment. Their organization, professionalism and efficiency certainly makes a difference in not only the bottom line, but in the overall feeling you get when dealing with them. I would highly recommend Broad Shoulders Management to anyone considering a management company!

I worked with BSM in Chicago for four years, both as a condo owner and an association board member and I have nothing but good things to say. Lauren Sances is wonderful to work with on daily needs. She’s responsive and helpful and I was always confident that things were well taken care of. Our building’s website was very helpful so we could access our association info and was always well maintained. Anthony was priceless, working with us an an inexperienced board through a large maintence project. I never realized that mgmt companies would offer that type of support – perhaps because others don’t? Highly recommended!

BSM is by far the best Property Management Company I have ever dealt with and Lauren is an absolute «Rock-​Star»!!! The entire (multilingual) staff led by Anthony and including Brittany is an absolute pleasure to work with. For years I have attended numerous condo board meetings and they are always very prompt and sensitive in all inquiries and issues, very professional, possess a wealth of knowledge, with a plethora of experience, with dedicated, honest and polite individuals who do a truly «Thankless Job» for all the people they serve. I have always seen their commitment and fairness to each resident alike. Board meetings run by Lou & Anthony are kept moving, transparent in nature and always have the association’s best financial interests and long-​term care in mind. All projects have multiple options and multiple competitive bids to choose from. They are attentive to make sure every contractor’s work is done completely, thoroughly and to the satisfaction to all, including the board members and do not rest until done so. Highly recommend anyone researching management companies to stop in and pay a visit.

I have been working with Lauren and Anthony from Broad Shoulders Management for the past five years in our apartment building. I don’t know what took me so long to write this review. Lauren is the best Account Manager. Whenever there was a concern or a matter that involved our building, she was always on point and on time. Lauren is extremely efficient in coordinating appointments with different contractors and tenants, often time at last minute notices from either party. I cannot say enough how polite and professional this company has been with our association and the care of our building.
You will not regret contracting this company for your building management needs!

We just finished our association meeting and I wanted to write a review to say what a good job Anthony and Carolyn at Broad Shoulders have done managing our building.
Carolyn answers questions in a timely manner and Anthony truly takes time to learn the needs of our building and make recommendations to help save money and is very knowledgeable about condo docs, and rules and regulations of the building.
We would, without reservation, recommend Broad Shoulders to any condo association looking for a good, honest company to manage their building!