Black Hearts Hair House

Same thing happened to me.
Purchase groupon to try place out, I went in for the bayalage expecting a hair transformation for them to say its part 1 of your bayalage your want to achieve.
My hair looks similar to how I walked in.
I was there for 4 hours and I honestly do not feel like anything got accomplished. Now I don’t have black hair and I am not a hair stylist but I have had my hair done before and if i’m sitting on a chair for 4 hours I know something will be the results.
The outcome was my hair now needs a hair cut (which she didn’t have «time» for) and a stains on my forehead from the dark dye.
Not to mention I paid an additional $ 50. ($ 20 for length and $ 30 for olaplex)
They recommended to return in 3 weeks for part 2 of this bayalage,
I am assuming part 2 will be about $ 200; groupon cover $ 150 + $ 50 out of my pocket=$ 200
I would gladly pay this if I saw results, unfortunately that was not the case.

I came to get a haircut and bayalage by Sara a few months ago based on a recommendation by a family member. Sometimes I feel a bit anxious about going to the hair salon, because you’re basically stuck talking with a stranger for a few hours at a time. However, Sara was so easygoing and funny, and I had a great time!
What I appreciated about Sara was that she was honest with her recommendations. I have dark hair, but for some reason my soul desires to have gray and pastel hair. :(She was straightforward in letting me know that she *could* lift and tone my hair to achieve that look, but that it would likely be very damaging and not last very long. I told her that I also wash my hair frequently, so we talked for a bit and she helped me decide on a warmer red tone and showed me what color it would fade to.
I also opted to add on the Olaplex treatment to minimize hair damage from coloring. For $ 30, it is TOTALLY worth your money!

tl;dr: Sonya was AWESOME.
I had the color package Groupon and I would have happily paid MORE than full retail price for the amazing service I received. I wish I’d brought more with me for an even bigger tip. It was that good. I don’t pretend to know anything about hair and not every stylist can just run with the «just do whatever you want that looks good» that I usually come in with, so I just end up leaving looking exactly the same as when I came in. Not this time. Sonya took «please just cover up my greys and do something fun since I have to bother to color my hair anyway» to the most perfect base color + funky red highlights. She was super friendly, easy to talk to but equally comfortable just letting me chill out and enjoy doing nothing for a little while (introverts rejoice!) I never ever pre-​schedule services because I am terrible about bothering to take care of my hair on a regular basis. This time I scheduled for February, first time ever, without even batting an eye (nobody asked, no pressure) because I wanted to make sure I could get in with her for next time.
Black Hearts itself is also a really comfortable, pleasant place to hang out, no matter your age/​gender association/​personal aesthetic. I went here when it first opened back when I last lived in Chicago, last visit before this being about five years ago, and never had a sub-​par experience with a single person in the place then either. Heather and staff, kudos to keeping this place so consistently amazing over time even with all of the stylist turnover that is to be expected in the industry.
Also, whoever was in charge of the Spotify/​Pandora/​whatever music was going on when I was there last week was so SPOT ON with the playlist – good music being a totally underappreciated feature of an excellent salon. I also really appreciated the courtesy reminder call + reminder that they only take cash tips now, because of course not everyone (including me) carries cash around.
The only teeny-​tiny thing I would ask for is online reservations because I am spoiled and have gotten used to not having to call to do anything anymore (introvert, again.) But I get that that’s a big expense for a smaller indie place like this and it’s not going to keep me from coming back, obviously. XOXO BHHH!

I came here the first time about 2 years ago with a groupon, it was initially supposed to be with a junior stylist but I guess they had so many groupon appointments that they gave me a senior stylist, Sara, and she is awesome! I have gone back multiple times to see Sara and every time she has not disappointed. Everyone who I have encountered here has been nothing but friendly and accommodating. The space in the salon is very unique and cute, the décor is awesome as well. The stylists are very down to earth and you can talk to them very easily, but they are also professional which is great. Go here if you want a personal, unique, and great experience.

Looks at my root and the rest of my hair!!! No one told me I been serviced just «first step» which using 150+15 groupon value ! The most issue is my root is not been colored properly! If my hair couldn’t be lighter, please just choose a color suit me than giving me a unfinished hair color!
Also, it is very uncomfortable today when I spoken to your manage today. «That’s what you paid for!» what?! If you tell me I need to pay more to color my root, I’d happy to pay! Especially I have already paid 15 extra. We as customer just want to use groupon and try out your place. But very disappoint that we have been treated differently. No matter I paid full price or not, I think since I went to your salon, I am not happy with the work you did. Your manger told me talk to groupon if you want… No words for these. Please think if you can take the risk, then wish you the best. Because they did crap on my hair color and refuse to solve the problem right.

So, I was looking for a new salon near my house and I came upon Black Hearts! And they have a Groupon, which basically sealed the deal for me, along with the great reviews on Unilocal.
I was setup rather quickly with an appt with Markie. I was surprised that I was able to get an appt so fast since I had a Groupon and I’ve had some interesting experiences when booking appts. Anyway, I truly appreciated it when Markie sat down with me for a while to discuss what I wanted for my hair and she helped me pick out an awesome color combo and did a phenomenal job… I looked like a different person when I walked out of the salon with my new balayage do :) She also cut my hair and since I have really thin hair she cut it in a VERY flattering way so as to camouflage the thinning, which I was truly grateful for. I look forward to my next appt with Markie as she really has the skills to make my hair look great… and she was super sweet.

I am a goth kid at heart, which is probably what drew me to purchase a Groupon for a haircut, deep conditioning treatment, and balayage service at BHHH. I was given Sonya as my stylist – I didn’t know anything about their stylist and was a little nervous since she was under the denomination of «rookie,» but I figured nothing tragic would happen.
I get to the salon and it is very cute. It’s not a super fancy spa experience by any means, but they did offer me beer, so I knew I was gonna get styled by My Kinda People. Sonya is absolutely ADORABLE and lovable from the first second you meet her, and she carefully went through what I was looking for and assured me that she would cover up my greys and make my once-​caramel highlights less orange.
I have an insane amount of hair and stylists almost always (jokingly) complain, but Sonya was a champ and was very easy to talk to while she tackled my mane. At the end we did run out of time so I think she had to rush the haircut a bit, but who in the world would have thought anyone’s hair would take more than the 3.5 scheduled hours? Certainly not me.
I wanted a subtle-​but-​noticeable balayage, and I wanted my hair to be dark but not flat. It turned out lighter than I imagined, but looks totally natural and awesome, and looks even better as the toner fades (who knew?)!
Another huge selling point is that their prices are totally reasonable even without a Groupon. I’ve always wanted to do funky color – which I know they specialize in – so I will be heading back to Sonya soon to try out this «oil slick» trend that Pinterest is trying to get me to do, and I will definitely be getting a beer on my second time around.

I’ve been going here a few months now and have loved my hair every time I’ve gone in! The staff is super friendly and makes you feel welcome. Amanda was great transitioning my hair from multi-​colored dark brown (self-​dye job gone bad) to a purple ombré, and then back to brown. I’ve also loved my haircuts that I’ve gotten here!

I had originally scheduled a cut and color with Sara on Thursday, ⁷⁄₁₆. Unfortunately, she canceled our appointment due to an emergency. Luckily, I got Dee instead. She’s awesome. She listened to what I wanted and did a great job with the cut and color. The prices are more than I what I can usually afford, but it was my birthday lol. I was happy with the service I received.
I have to go back to do one more color next month, since my hair is dark brown and it needs to be lightened to get the color I want. I’ve posted pics of the progress so far :-)

I love this place and I love Ryan! I’ve never found a stylist that I’ve kept for too long, but now I can’t imagine ever switching again. I swear since I’ve been going to him I get compliments on my hair at least once a week.
I grew my hair out for my wedding a few years ago and he kept it fresh with layers and a fantastic color job. Then when I wanted a change, he gave me a super cute pixie (and made me a blonde!) Now I’m growing it out again (I get bored easily) and each time I get it cut it looks like I want it that length. No awkward phases here!

I wanted a major change with my hair color, and lawd, did I come to the right place.
Armed with photos and a little anxiety, I made an appointment here with Stefanie for a bleach and tone. I was greeted kindly and offered a drink which was very nice. The interior of this place is pretty much what you’d expect from the name — dark, weird, vintage-​y punk. I loved it and knew these were my people.
Stefanie was great with my consultation. I was going from a dark strawberry blonde (natural) to all bleached out. She talked to me for a long time about the color I was going for and set my mind at ease about the process. She asked a lot of questions and was very patient and understanding, as I’m sure I was making no sense saying things like «somewhere between butter and white».
The whole process went well. They have a good selection of magazines to choose from and I was checked on often. I liked that through every step of the afternoon Stefanie explained everything that was happening as she did it.
As I’m growing out my hair, she even gave me a complimentary mullet trim. Epic. I never felt like I was being pressured into buying products. Although, I did walk out with a shampoo that smells like candy.
I will definitely be back here. Maybe I’ll see you there.

I can honestly say that Nicholas is the best thing that has ever happened to my hair. He takes the time to listen to what I like out of my hair color and the specific needs of my dry and curly hair. Everyone I encounter there is always very nice and friendly, this place has a great atmosphere.
I’m very happy I finally found a great hair salon in Chicago!

Just about everything I could want in a hair salon!
Fun, funky atmosphere, stylists actually take a minute to really find out what you want and how they’re going to achieve it, great results.
As a bonus, they offer 50% of a second cut with the same stylist and it just so happened mine LEFT the salon between my first and second cuts! But they keep track and knew this without me even saying and still offered the 50% off deal with the new stylist. Pretty classy if you ask me!
Only thing I would say is it IS rather pricey… but they seem to be up front about their costs so you should know ahead of time if you can’t afford it and shop around somewhere else.

I’ve been here twice already and I love it. Found BHHH via Groupon and let’s just say this place is my go-​to. My stylist is Amanda and she’s cool, down-​to-​earth, and knows what the f she’s doing. I came with a general sense with what I wanted, and we communicated throughout the whole process of what I liked and didn’t like while maintaining an open mind to other suggested options. I naturally have long, thick, heavy hair, and I never thought it’d be possible for me to rock a short cut. But hey! I went for it and trusted her.
I absolutely LOVE my hair. It’s texturized perfectly and I’ve gotten tons of compliments. Now I even want to go shorter! Oh and PS, I would highly recommend this place for color. My first time here, Amanda did this beautiful copper/​red ombré. Now with this recent cut, I went back to black with some deep blue highlights.
And in response to some recent negative reviews, I just want to say that I witnessed the whole exchange between the staff and unhappy Unilocaler on ¹²⁄₁₂ and I want to commend the owner & stylist for how professional they were in handling the situation and sticking to their value and integrity in response to unreasonable hostility. Snaps to you glen coco.
Long story short (no pun intended, ha!), I’m always happy with the service and the outcome of my hair. Definitely recommend Amanda, but I’m sure you’ll be happy with any of the other stylists. :)

The city of Chicago is full of hair salons, however Black Hearts Hair House is something unique and different! This salon has attitude! If you’re looking to go bold with a new color or take a risk with a new cut, this is the place to do it!
I’ve had my hair cut here several times by Nicholas! He’s great! Truly listens to what you want and gives you exactly what you asked for! So go for it get the cut you’ve had your eye for, they all know how to give you that great cut!
So if you want a new change, Black Heart Hair House is worth checking out!

Don’t go here for color. It’s as simple as that. Had to file dispute and get credit card refund. Will post an update once it goes through.
Don’t need a long sob story — sort by recent negative reviews — three in the same day — speaks for itself.
Every negative review calls out the owner for horrific customer service. Tabatha Coffey needs to do an intervention. So does the Better Business Bureau.
I look forward to reading the owner’s lame attempts at rebuttal. When you skim whatever schlock they come up with, imagine her typing whilst making passive aggressive smirks/​faces. She excels in this arena.

I purchased a Groupon for cut and partial highlights, and on Friday I saw Amanda. I couldn’t be happier!
I wanted some subtle highlights to cover my greys, which are now coming in faster than I can pluck them. Amanda chose a beautiful, shimmery, almost copper hue, which plays up my natural color beautifully and gives my curly hair some added dimension. In my mind, a color job is successful when people say, «You look great, what’s different?» instead of «Your highlights look great,» and that’s exactly what I received. I’ve been color-​shy since a horrible ombré experience, but Amanda has completely cured me.
Bonus: she (and every other staff member for that matter) was so friendly! The stylist in the next chair (Sarah?) was waiting for her next client, and took some time to chat with us. The conversation spanned Dunkin’ Donuts salted caramel hot chocolate (TRY IT NOW) to wild injury and surgery stories, and it was nice to feel so welcomed on my first visit. I will absolutely be back. Thank you Amanda!

Went here today for the first time and was MAJORLY impressed. They were able to fit me in same day, and everyone there was very friendly. The shop was super clean and Ryan did an amazing job taking my dark brown hair to blonde! Will definitely be going back. Everything said in the reviews below are true!

Black Hearts is a fantastic salon. The staff is professional and friendly, and the décor is awesome. The entire salon is spotless too! No tufts of hair blowing around :)
My last couple of stylists didn’t listen to anything I asked for and I walked out disappointed, and was forced to live with my crappy new hair cut or color. Anne made me feel so comfortable and made sure she understood what I wanted before she started working. She is an artist, plain and simple. I walked out with exactly what I wanted. I absolutely love my cut and color and will definitely be back!

I came to Black Hearts Hair House to get my hair dyed purple and blue. A friend recommended this place to me because she got purple highlights here, and after browsing the Unilocal reviews I made an appointment with Nicholas.
Nicholas did a wonderful job cutting and dying my hair, and I’d highly recommend him to anyone looking to get a hair cut and or color. He listened carefully to my descriptions, made some suggestions, then outlined his plan for me so that we were on the same page. I started with straight, (bleached) blond hair several inches past my shoulders, and I ended with an A-​line, chin-​length bob with a mixture of blue and purple dye (he used «jewel tone» colors, i.e. solid blue and purple, rather than, say, pastel hues) on my left side. The dye was not a permanent hair color but rather a hair «stain.» All in all it cost $ 135, and BHHH’s policy is that tips are paid in cash.
Now it’s been about a month since I got my hair done, and the colors have been slowly fading. The first week the color came off onto everything, my pillow, my hoodie, my hands, etc, although this shedding didn’t seem to affect the color of my hair. After washing my hair several times the color stopped coming off so easily, but it would still slowly stain the things with which my hair came in contact, including hair that had not been dyed (in other words, the dye spread to other parts of my hair, so the appearance of the dyed portion changed with time). The stain washes off with normal detergent if I wash the item soon enough, but if I wait a while to launder the item then I have to use stain removers to pre-​treat it. I hope this information gives people who might be interested in dying their hair an unusual color a better idea of what to expect.