Avis Rent A Car

We’ve rented here twice and Michelle has helped us both times. She rules. Super friendly, professional, and clear about the rental process (which can be confusing at times). She even remembered us our second time there, about 2 months later! Location bathrooms are clean, and service is fast. There is also a frequent shuttle from O’Hare airport. Stress free!

Pathetic service. 9 people waiting in line and only one person working. Budget had 4 people working at their counter.
Next time, go for budget.
The one worker was great, however shame on Avis for lack of staff.

My husband and I decided to rent an SUV with Avis on our week long visit to Chicago. We waited for the shuttle on a real early Wednesday morning (a little before 6 am Chicago time) and were eventually whisked away to the Avis Rent A Car place in no time.
We ended up getting a black Nissan Rogue that was clean and had a full tank of gas ready to go for us. The only thing that I thought was kind of funny about our rental was that it had an out of state license plate, from New Jersey (so if we drove badly or cut someone off, a local Chicagoan probably thought ‘darn you lousy Jersey people’).
Anyways, the car drove like a dream. We found no problems with our rental and was pleased with the assigned car.
But when we were returning the car back, we had a hard time trying to figure out where to enter to return it. There were no signs to direct us to return the car and the GPS could only take us so far. So that was rather frustrating and a little stressful as we were trying to make sure we would make our flight in time.
Service for when we picked up the car was a long wait but friendly. Returning the car was quick and easy.
The employees who drove the shuttle to and from were also friendly and helpful.
I would rent a car from Avis again (by the way, they share the same lot as Budget).

Aggressive upsell, deliberate efforts to confuse customers so they’ll buy more than they want, and long lines. Also, the «compact» I was given was as high as an SUV and I could barely reach the pedals, but they wouldn’t give me another car.

Horrible. Like another reviewer had said. READ YOUR RECEIPT before you walk out of there. And no matter what the counter agent tells you. Get EVERYTHING IN WRITING. I rented an Economy Car from Avis (O’Hare) through Travelocity along with the hotel. (Rental Agreement Number:402 158 761). The rental was for a Compact Car from May 9^th to May 16^th for $ 236 plus tax. When I picked up the car, I was assigned an SUV. I told the counter that I didn’t need a 7 passenger vehicle for one person. I was told, there were no small cars left. Then I was asked for the different insurances to purchase. I told them I’ll take the Loss Damage only.
NOTE: When I picked up the vehicle, it was pouring, and it was past midnight. So its my fault that I didn’t read the page printed on a dot matrix printer carefully.
After returning to New York, I saw a charge from Travelocity, and another charge of $ 248 from Avis for the car rental. So I assumed they double charged. Only when I called AVIS, I learned that the $ 248 dollars were ADDITIONAL!!! When I was told about the $ 15/​day upgrade fee, $ 49.78 gas option, the $ 7.99/day RSN (which I didn’t even know what it means. Road Side Network), the $ 15.75/day additional Liability Insurance, I freaked out. After I tried explaining that I didn’t agree to any of the above. I was told. «Sir, I wasn’t at the counter, and you did sign the agreement». Although at the end I was able to get back $ 87.64. I was still charged $ 132.97.
Lesson learned from this Avis.
1. Don’t let the Nice person fool you at the counter
2. Although the line is out the door, and there is only ONE person at the counter. Don’t feel
bad for the tired and impatient people on the line. Go over EACH line if you have to. NO
MATTER HOW LONG IT TAKES. I was too nice and didn’t do this
3. When they say don’t worry about anything. Be worried, and have any changes in WRITING

There was not enough staff to handle the number of renters on the budget side! After waiting over an hour, Markeeta from Avis helped us and did an outstanding job. She got us into a better car by letting us know about a special they were running! She was our hero because the Avis side was moving so slow that we would have been there another hour! The rest of the Avis staff also helped other customers. I’d give Markeeta 5 Stars! I gave Budget 3 stars because the car was actually nice!

Very rarely I spend the time to write reviews. Like most of you it takes extremely bad service to motivate me to jump online. Its frustrating and disheartening to be treated so poorly and bullied by corporations like these.
Generally, I rent my vehicles from Hertz. They were sold out! This forced me to scramble and do business with Avis.
Initially, I was happy that Avis had cars available. When I got to the counter I was happy to see they sold car chargers!
That was the end of my pleasant experience.
Once I spoke to the Avis employee it immediately became a battle over insurance and other add ons. I clearly stated I only needed the vehicle and that my corporate rate included basic coverage. She continued to «dance» of sorts around the topic to obtain my basic approval on insurance to justify adding on larger coverage’s.
Eventually I had to keep responding «I only need basic coverage– I don’t want to pay anything extra».
After 30 minutes the contract prints! She added additional coverage! I had to wait another 10 minutes for her to reprocess the rental agreement and take off the addons.
What’s sad is that she was a nice lady. I blame the culture of Avis and this particular management staff. I rent cars regularly and I understand that they are all pushed to sale insurance packages. This was clearly slamming premiums onto peoples rentals without approval. I know this happens to less aggressive people every single day. This particular branch must be taking advantage of people who just rather get out of the airport.
Don’t let them slam these additional add ons onto your rate…
THE NIGHTMARE continues…
I picked up the vehicle June 26^th and returned it on the 28^th. When I arrived back in LA I received a $ 600 charge on my card.
I called customer care and was transferred to the local branch. They never answered their phone.
After calling back to customer care and escalating my complaint eventually they were able to get in touch with someone at the branch.
I explained the situation to (Jamella) and was told that they called me for additional information and because I did not answer they were not able to close my reservation. Very odd due to the fact that when I dropped off the car the associate told me everything was good to go. I was traveling on a plane it shouldn’t be a surprise that they could not get a hold of me. What is there to talk about? The car had no damage and I filled up the gas tank.
I asked for a manager when I was speaking to Jamella but she insisted on handling the situation. She determined that I was in fault and directed me to speak to Loss Prevention. At that point I asked for the manager directly.
I escalated the call to the manager, Bradley .
He explained that I should have waited for a receipt and despite dropping the keys off and being told I was «good to go» by the associate… I was in the wrong.
(NOTHING to do with obtaining additional information)
He went on to say the contract is closed and he could not reverse the $ 600 charge. He would have to email his adjustment department and request the credit. Who knows how long this will take but I suppose its better then nothing.
Thanks Avis for the $ 600 charge and colossal waste of time.

Didn’t have a problem. The woman helping me out was professional. Wait was a bit lengthy (it was 1am so it’s understandable)
Service was OK.
I have used budget before and I’ll use them/​Avis again

Smooth car rental experience from start to finish. They have shuttles constantly circling the airport so you never have to wait more than 5 – 10 min to get picked up. I prepaid for a standard size car and they had a brand new (only 4 miles on it!) Prius for me. Returning the car was simple and painless. Shuttle dropped me back off at the airport.

Huge car selection! Although I ended up not renting, the staff was very helpful and nice. I didn’t get her name but the girl with braces was awesome and caring. I had a transportation issue and I was very tired and stressed. They helped out big time! Thank you! I will definitely use them in the future.

Avis returns at ORD have very rude employees, multiple unpleasant experiences.
Sales people are fine but I always end up with a huge vehicle; this time it was a Ford F-150…yes, exactly what one person driving around Chi needs, said no one EVER!

The worst experience at Avis last night around 11 PM.
I rented a car for the 3rt time in a mount.
I returned the car and the guy didn’t give me any receipt because the car had scratch on the back bumper, that was notice in my paper. He told me to go inside and the lady from the from desk she will give me a receipt. She run outside and she said «where is the car «where is the car «for a few minutes I thought somebody stole my car, because that guy didn’t have any ID with his name and picture on him. I ask for manager, and I talk with and Mr. «E» try to intimidates me when I ask him for business card, because he didn’t have any badge with ID I didn’t know who he is. My wife was running in to the parking lot and she found the car and the guy who took the car, this time I was really shaking I thought somebody stole the car. For some reason Mr. E the manager didn’t want to give me his last name I thought is a raisin.
I told him I would came here and anyway I will find you even if you don’t want to give me your last name. He got very angry and he try to put words in my mouth because he wants to call the police he was very very angry. Finally I got the paper and I just go away from there I’m really sorry I have to pay with my emotional feeling for there unprofessional job.
I’m not going to go there anymore for sure!!!
I checked AVIS views and I’m not the first one who had this problem.

I rented the Ford Fusion Titanium for a drive across Illinois and very much enjoyed it. Delivered us a clean and comfortable car. Also this is one of the only Avis’s that lets you return the car to O’hare airport. I feel like the pickup and drop off were very slick.
My only small complaint is that j wish I had been notified or even hinted to that there would be toll roads on every turn. This was a problem because I had no cash and live somewhere that does not have toll roads so I felt very frazzled and had to pay an extra $ 20 throughout the trip on tolls. Not so stressed about the money, just wish I had known so I could have been better prepared.

Our rental was hit in the parking lot at the High Ridge Y in Chicago. We came out, saw the damage and called the manager of this location on Thursday, 3÷17÷16. I left a detailed message as to what happened, my rental agreement number, my name and phone number.
It is now five days later, and the manager has yet to return my phone call. It was almost impossible to reach an agent on the local Avis number, and the 800 number wasn’t much better. It took several calls and almost thirty minutes to speak to anyone.
On the other hand, our rep Ernesto, upon checking out the car on 3÷15÷16, was a shining example of customer service. Our car was clean but dinged up. Chicago weather is brutal on vehicles, so I’m giving them a pass on that. Returning our damaged rental was a breeze too, miraculously we had collision on our rental which I’m sure made it easy.

11 PM one cashier and 5 people in the line. Each person takes 15 min to get out.
They don’t have enough cashier or vans.
Last time I came I rented through my company an intermediate car… They gave me a luxury one without letting me know they were giving me something more expensive. Conclusion: my company won’t reimburse and I will have to pay from my pocket $ 200. WAY TO GO, Avis. Oh yeah, the cashier just told me there is nothing she can do

I reserved a new Mustang Convertible for pickup at Avis’s Chicago O’Hare location this past week to take on a roadtrip to Florida. I was originally quoted a price of $ 60.15 per day, with unlimited mileage. It took nearly two hours for me to get a car and I did not get the convertible that I was promised. Instead, I got a Camaro with over 37,000 miles, very dirty interiors to the point where the stick shift, steering wheel, and handles to open the doors were very sticky with some type of syrup. The carpeting had not been vacuumed and it looked like they had just hosed the car down before handing it over to me.
Mechanically, the vehicle clearly needed a tune up. Whenever I’d come to a stop light, the car would shake a lot. When I first took it for a fill-​up at a gas station, I checked the oil and it needed a full quart! The tires also had very little tread on them. It’s apparent that Avis does not put a premium on maintenance of their fleet.
I was so disappointed with this rental that I decided to return it 3 days early in Florida. The attendant at the Naples, FL location, David, did not want to listen to what I had to say. Instead, he hit me with a rental charge for 5 days instead of 4 days and at $ 100.99 per day instead of the $ 60.15 price that I was originally quoted on my reservation. It was a very disappointing experience, overall.

They are just liars, I booked a ford 12 passengers van and they gave me a Chevy express van. Just because I didn’t want the upgrade and refused to buy all other options.
I called the customer care dept and they said they cannot do anything about it. I asked they then what is this department for?
There are almost 7 Ford 12 pax van out there and they said they cannot give me.
I think I will Keep with Hertz next time.

Found pink underwear in the car with jizz stains all over the seats
Das just naaaaasty
Never renting from Avis again

Very convenient, the shuttle runs very often. Takes directly to their lot. Avis and Budget shares the same building. They’ll get you right in doesn’t take long to get out. Same thing about returning your vehicle. Easy out, jump on the shuttle and they’ll drop you off at your terminal. Really have no complaints.

fast in, fast out. smiling friendly workers, clean cars and clean customer facilities. The price was ok; airport fees and taxes really add fast.
29.49 per day for vehicle grows:
8.00 cust fac charge
2.75 city surcharge
21% tax plus more fees
total becomes 52.07