AT&T

One of the worst AT&T stores I’ve been to so far in Chicagoland. I went to the store hoping to double check our store’s current internet bill and then make a payment to what we actually owed.
I was not satisfied for two main reasons.
First, they clearly had enough staff to assist customers when I walked in, but for some reason I was in the waiting list for 25 minutes yet nobody was actually available for me. Maybe some of them are in training and not allowed to use the system? Or maybe the customer right ahead of me was a pretty European girl? I had no idea.
Second, the automatic machine for customers in the corner does not show your actual due amount. It only takes payments instead and prints out receipts afterwards, which leaves uncertain confusion somewhat. When I was double checking with the assistant who helped me, he didn’t answer and left right away giving me impression that me waiting this long just for a simple operation was totally unnecessary and waste of time for him.
Something more interesting. After waiting for ten minutes in the store, I decided to call AT&T customer service to see if I can do the bill double checking and payment making via phone call. After waiting about 12 minutes on the phone, I was finally told that they needed to speak to someone who is authorized to the account in order to make a payment. Because I only work part time, I am not «authorized» according to what he said. Maybe because even business internet bills information becomes private now? Then why wasn’t I asked for authorization when making payment in the store right after? It’s just hard for me to understand.

Ok. We will see if the service and price they promised are true. I hope so. If so ill change to 5 stars

I had a wonderful experience at this location today! The sales associates were very helpful and knowledgeable, about all the services offered! I’m so glad I went to this location, this made my day.

I have always had POSITIVE & PRODUCTIVE interactions with ALL staff at this store. Whether purchasing my new LG G3 & the free pad bundle, setting up fone, or just technical fixes, I have always left store, happy & free of stress. When I first purchased LG G3, the staff listened to my concerns & physical disability issues & hooked me up with protective Otter Box case. They don’t just grab your device & fix it. They take the time YOU need & talk & show you thru each set up step. I couldn’t make up a bad thing to say. The staff here made me feel I matter. 5 star rating.. Nuf said.

Grossly disappointing experience (again).
All I wanted to do was spend $ 300 on a new iPhone and somehow I wasn’t even given the opportunity.
Barely acknowledged when I entered the store and then stood for 15 minutes before one of the three employees asked me if I wanted to «check in» so I could wait to be assisted. For the record, there was only one customer in the store.
AT&T: your service is sub par and you staff your stores with condescending individuals who are more concerned with their commission of the moment than building any brand goodwill. It’s time to switch to Verizon.

Came here with my cracked iPhone; Hector the Manager was great, he quickly helped me file a claim and tried to help me with call forwarding to another phone I had. Very professional, outgoing and friendly. Would recommend going here for great and quick customer service. Was in and out in 20 minutes with a new iPhone on its way. Would recommend Hector, thank you!

I came in to charge my phone and had the pleasure of working with Kenya. Kudos to her she was Kind Extraordinary Noteworthy Yippie Adorable. She was polite, product knowledgeable, poised, and professional. I appreciate her! Thanks

The manager Hector stands right in the door way to try and make the customer experience a good one when you walk in but it is uncomfortable. He passed me to a rep who asked me all the same questions and then they couldn’t help me with what i needed. They didn’t offer any solutions. I asked if they would call customer service with me to try and help and Hector walked to another customer. They let me stand there and look up verizon locations rather than explain options. They need to get their SH! T together.

Giving this location a one star is friendly. The sales associates come across as really kind, but your phone bill will reflect a different story. I purchased a new phone double checking my plan would stay the same (unlimited data) of course my plan was changed. I also was told ATT care would cover damages on my phone comparable to apple care… Again, they wanted to charge 150 for damages when apple care would actually replace the phone. This ATT location has inspired me to find a better company that values its costumer relations. Good luck.

BEWARE: do not buy anything at this location because the second you have a problem, they wash their hands of you. They sold me an IPhone 6 with glass guard and case. 10 days later the IPhone stops working. Of course the first thing out of their mouth is «well that’s an Apple problem». Off I go to an Apple Store for replacement. The $ 30 glass shield had to be removed so back I go to the AT&T store for an exchange and of course they wouldn’t do that either. Do yourself a HUGE FAVOR and don’t purchase ANYTHING here. They love, love, love to sell but that’s it… period.

Do yourself a favor and do not get in to this location (554 W Diversay) when You have any problem. This place is for selling stuff only.
after 7 years with sprint I join to my wife to AT&T.
We ordered (online) a new phone (iPhone 6) and we got a nice deal for us (family package).
When I got my new phone, I find out that the SIM card is blocked.
I went to this store (554 W Diversay) and after 25min waiting they told me that nothing they can do!
I asked what I should do? They just say: «we don’t know»
I asked to talk with the manager.
after another 20min he just told me: «you can return the phone to us right now and … don’t forget the charger» !!!
This is what I did.
In that point my Wife and I decided to leave AT&T.
One star?! This is a huge compliment for them!

I had a great experience at this AT&T store, after failing at another.
It was crowded, but the store was very efficient. The manager and sales person I worked with were excellent. (Ty was the sales person).
Customer service was excellent, and everyone was cordial and polite. Despite the crowds, I didn’t detect any other customers waiting long or not happy about service.
I recommend this store, and I would return to it in a heartbeat.
Pros:
+ Efficient on a busy day
+ Customer service was excellent
+ Excellent recommendations, not always the most expensive either!
Cons:
— No complaints!

My boyfriend and i walked into the AT&T at 554 W Diversey Pkwy this afternoon and we were greeted right away. We were told that we would be next in line and began looking at the iPhone 6 cell phone cases since i had just bought him an iPhone 6 for his birthday. A few moments later Deanna walks over and asks what brings us in. My boyfriend tells her that he has the iPhone 4s 64GB and just got the iphone6 64 GB and needs to activate it with a new Sim. She then says «I never understand why people don’t go up in GB when buying a new iPhone.» It was rude but he told her he doesn’t need more than 64 GB.
Deanna then asked him if he has backed up his iPhone on the cloud yet. He tells her he has not backed it up yet and Deanna tells him «it will take a few hours so i hope you have all afternoon.» We tell her we are willing to wait. During this time in order to gain access to his account, my boyfriend has to call his father since he is on a family plan. I calmly and politely ask Deanna how long it usually takes to back up the phone on icloud (because i was thinking about going and getting lunch during the wait) and she starts saying she was joking and then says «You guys have no sense of humor, it will only take 3 minutes.» I was floored. My boyfriend and i thought she was being serious about it taking a long time since neither one of us have any experience with the icloud. I literally had no idea how to respond. My boyfriend looked like he was in complete shock. I explained to Deanna that since neither of us had ever messed around with the icloud we had no idea she was joking.
Anyway, Deanna goes on for the next few minutes making jabs at us by saying «you have NO sense of humor and you need to learn how to take a joke» while my boyfriend tries to explain to her that we have a sense of humor we just didn’t know she was joking. She then starts to say over & over again that she is here to «help us not hurt us.»
Deanna then says «Since you guys have no sense of humor i will be serious like you.» So i think, okay this is really crazy, i cant believe this is happening. Are we on Punk’d? Is this some kind of TV show? When is the guy with the hidden camera going to jump out & applaud us for not telling her off yet? Are we being tested for reality television? Nope, this is AT&T’s customer service at 554 W Diversey Pkwy. Ive never had someone in the customer service industry lack such customer service while engaging with me. The final straw was after a period of a minute of silence from both parties Deanna brings up for the final time that we have to sense of humor and my boyfriend tells her we would like to receive help from someone else. Deanna walks away to go help someone else.
At this time, the Manager Jerry is standing in front of us on his computer helping another customer. I ask him where the closest AT&T store is from this location and he names two other locations then asks me why i am interested in the other locations. I explain to him what took place in his store & he tells me he will help me in a few moments & asks me not to leave and tells me he does not want me going to another location. After five minutes Jerry returns to help us and apologizes for what took place with Deanna. He gets my boyfriends phone up and running in a matter of minutes and paid very close attention to detail, making sure to not leave finger prints on the new screen which my boyfriend really appreciated. Jerry brought over a glass screen protector and started to explain the benefits of it over a case. I thought he was going to give it to us due to what happened but he did not, he was trying to up sell us which i thought was done in poor taste after everything that had happened. My boyfriend wanted an OtterBox anyway, so he went to grab one when Jerry asked me if i feel better about what had happened. I explained to him that while he was very nice, i felt that we should have received this level of customer service to begin with. My boyfriend has been with AT&T for over ten years now and what happened today was unacceptable.
Employees like Deanna are bad for the entire location. She is a reflection on the entire store. If i was the manager i would fire her for what she did today. I hope they take a look at the tapes and see how we were spoken to. We will never return again.

Came in to restructure a family phone plan. Walked out with a much cheaper monthly bill, a Brand new phone, and an ecstatic mother that only good customer service could buy! There’s a reason why Annie is number 1 out of 25,000 reps in the country. Ask for her and let cell phone pain and anguish disappear!

I was helped the other day by Kenya Tassin. She was helpful and friendly. She helped walk me through the steps of getting my iPhone 6 Plus fixed without any hassle. Great job!

If I could give them a ZERO star I would! I came in with my Deaf boyfriend and the rude sales girl and short african american girl name starts with the letter K (only one that match that description) approached me and i told her she need to work with my boyfriend and that he is deaf and she was complexity rude did not even try and approach him and just looked at me, I told to use her iPad and show him what rates were available and she wouldn’t.
i took over and told her we wanted new service with an iphon4 and the promo on display said with a 2 year contract the phone is only .99 she was rude and said that promo is old and i have to pay $ 99.
Mike Brooks the store manager came over and i told him he needs to honor his displayed promos and he said he forgot to take it down and there was no way he was going to honor it. COMPLETELY rude and has no business being in management! this store make up there own pricing and will not honor their displayed promotions.
STAY VERY FAR AWAY FROM THIS STORE!

Pathetic customer service. The representatives did not inform me of the lowest plans and were keen on selling me data plan for my non smart phone.

I’ve been in this store twice in the past month: Once after having my phone stolen, and then again after my replacement phone fell out of my back pocket and my screen shattered. I was very lucky to have Josefina there for both situations to help me out. She was very helpful and I really appreciated her taking the time to help me with my phone problems, answer my questions, and discuss my options for replacing/​fixing my phone. Overall, one of the best customer service experiences I have had. Thanks!

Purchasing a new phone is not always easy.
But. I was really looking forward to getting a new phone today.
My son Brian was going to spoil me and buy me one!
Okay. so seriously. I still have a land line here at home.
And. okay. the only cell phones I have ever really had have
been the ones that drug dealers carry.DISPOSABLE.
So. needless to say I was really excited about the thought of
getting a real phone.
And. no. I am not a drug dealer.
Who knew there were so many phones?
Droids, Razors, Where the Hell have I been?
Anyway. the coolest guy ever. named Matt helped us.
And. we took alot of his time today and he was so patient.
And for the record. Matt has recently started writing Unilocal reviews
so. lets support this very cool new Unilocaler and go give him
some business over at his store.
Personally, I think Matt deserves a raise because between
myself and my 32 year old son Brian I’m sure we drove him
kindda nuts!
But. Matt was great and I hope At&T appreciates him.
Okay. so I have a new phone and it is really quite a special
little ol phone.
Goodbye Trakfone. I have moved on to greener pastures.:)
This has to be one of the best At&t stores in the city, a great staff
of hardworking/​helpful people.
Especially Matt.
So. Thank You At&t for a great phone buying experience.
Thank You Matt. You are an Awesome Guy/​Employee.
And. to my son Brian.
Thank You for spoiling me rotten today.
And. I’m even a little sorry that my new phone is better/​nicer than yours!
Wait a minute.
Maybe not.:)

I am reviewing ATT Uverse «high speed» internet. If you are paying for this service you need to check your speed with an internet speed test. After I found I was getting dail up speeds of about 250 kbs, I tried to call ATT to fix it. I called 8 times, talked to about 14 people, got charged extra, and in the end they never fixed it.
What you should know: They told me they would send a tech out since I wasn’t getting the 3Mbs that I was paying for, and that there might be a charge, they told me the tech would let me know there was a charge for his visit so I could decline his visit. A tech came over, told me there was a charge, I told him I do not want his service then. He left, and they still charged me $ 55.
Not to mention that the tech’s never come during the four hour window they are scheduled to come in, and sometimes don’t show up at all.
Save your money!
I have switched to the Comcast, which at least can actually provide the internet speeds that it claims to provide.
I hate ATT!!!
Do not get ATT.
I would rate it 0 stars, but that is not an option.