AT&T

Best service I have ever experienced at a cell phone store. My rep, Justin, helped me port over from T-​Mobile. I didn’t get any reception in certain areas and this caused issues with my website I own when I’m running social media aspects of it.
We had ported over two lines, purchased two gear s2 with number sync, and U-​Verse. Justin followed up and made sure everything went ok for my install. Great customer service and friendly employees at this location. Short wait time. Enjoyed my time with my representative. :)

Nice people working here, but I’ve been here an hour and there were two people in front of me when I checked in. I’m still waiting. This is brutal, inefficient and pathetic.
There has to be a way of servicing customers more efficiently. Every time someone comes in with a «quick question» they are infringing on and wasting my time and the others who ate waiting.
People should check themselves in or take a number or something but not interrupt the service reps causing delay in them servicing waiting customers.
One guy has been with a service rep for over an hour. That’s absurd when people are patiently waiting.
The result of not being able to service me in a reasonable amount of time is lost business. I will obtain my phone elsewhere.

Worst customer service ever. My friend needed her iPhone activated, and 1 consultant told her he basically couldn’t help her because the store closes at 8 (it was 7:35 at the time). Told her they had 2 customers and didn’t know if they get to her. And that she could activate her phone at home. Basically, he told her to use the phone in AT&T to call cust serv. neither consultant actually provided her any service.
Then another man walked in and sat down, and they asked him how they could help him @ 7:55. They didn’t respond to him as dismissively as they did her. Then after she successfully acted as her own consultant and registered the phone, we walked out. Typically the employees say «Hello can I help you or how are you doing today» as well as when customers leave «Have a good day/​night». They said nothing to us when we came in or left out.
Altogether, very rude experience. Would not recommend any to come here.
Happened
6÷3÷15 7:35pm

Do not go to this store unless you want someone to try to con you into things you do not want.
I went in to upgrade my iPhone using the AT&T next plan and specifically said I only want the phone. A man named Javiann first tried getting me to sign up for some ridiculous plan. I told him that my friend was in the day before and only had to pay the taxes on the phone. After he got me the phone he then told me it would be 150+ dollars because it is a bundled plan with screen protectors and a phone case. I had to then ask him a third time what it would be for just the phone. I finally found out it was 69 dollars. You mean to tell me a screen protector and phone case is another 80 dollars? The problem I had was that he was trying to scam me by saying I had to get this bundled plan with the case and screen protectors. After that, I then told him that I did not want the AT&T protection plan. He said it HAD to go on and I had 48 hours to go online and decline it myself. Another scam. Luckily I remembered to delete it from my package.
After I finally got what I needed he then proceeded to look at my address on my account to start finding out what cable I used, how many TVs I had and how many roommates I had. None of his business. If I wanted cable services through AT&T I would ask. I repeatedly told him that I was just interested in the phone. This place will try to sell you and scam you any way they can.
The best part about this is when I went to look at the google reviews for this exact location, I found that Javiann wrote the store a glowing review. He works there!
I am in sales myself and realize that you have to hit a quota, but scamming people and trying to be sneaky is not the way to do it.
Stay far away from this place.

Upon entering the store, there were two consultants, each with a customer. Someone else was waiting, but the attendant scheduling customers said that he had been taken care of. I was told I was next. When a consultant became available, they met with the other person who was waiting. Then another person came in the store and was talking directly to the consultant about a concern. The consultant proceeded to tell him «as soon as I’m done here I will take care of you.» I chose not to wait and will likely go to a different AT&T store. Felt disgruntled that the wait was not properly communicated.

I am amazed that anyone recommends this store. About an hour into my wait, the person in front of me left, saying loudly that she had been waiting for 90 minutes. At that point, I should have left. I am certain that she would have not rated this store very highly either.
When I arrived, a guy at the door with an iPad took my name and I was placed on a list that was clearly visible on a monitor. All I needed was to add a line on my family plan for an existing device, basically a SIM card. He indicated that should be easy. So far so good. I’m OK with waiting as long as I know where I am in line.
I then watched as my name crawled slowly from its fourth place position upwards, wondering why with 5 workers in the store, only 2 were involved with customers. About 70 minutes into my wait, a guy walked in with problems with his phone, and a manager, Melissa, immediately sprang into action without signing him in to troubleshoot his phone. Another customer appeared at the door, and another worker starting assisting him without an appointment or being placed on the waiting list. At that point I left.
I called AT&T and explained that I’ve been a customer for 35 years, because the customer service is so good, but that my experience at 1234 N Sedgwick was really bad. I got a very nice customer service representative who explained that there’s no way that they can improve the customer service inside a store. 10 points for honesty. So basically, AT&T is a large enough company to absorb poorly performing locations, which this one clearly is. Do yourself a favor and go somewhere else. No doubt, the workers at that site will be relieved. In fact, you may want to switch carriers as I am now seriously considering.

and to top it off, the next day the girl at the loop loation was able to wrap up the transfer in about 5 minutes. seriously this near north location needs to just go away

Big fan of this location. Quickest, friendliest and this is the most honest AT&T in the city. I went in for the new iPhone today and Will introduced himself right away. Within fifteen minutes I had my new iPhone 5S in GOLD ordered. He was super friendly and a pleasure to work with. I highly recommend Will when you visit:)

Came in expecting the worst, came out experiencing the best.
Unlike everyone else in the world, I was actually switching from Verizon TO AT&T and getting an iphone (goodbye flip phone!). My situation was a bit unique because I also have a blackberry for work, so I was looking at combining both devices into the iphone. Worried that I would have to jump through hoops, I came ready for battle.
But Brandon was fabulous. On a Sunday afternoon, I walked in, and right away was greeted – no wait. I explained what I needed, and he got to work. Even better, he recommended the lowest minute plan to save me money (because no one needs that many minutes now with unlimited mobile to mobile). Sales people who SAVE you money? Shut the front door!
He recommended the best case, put on the screen protectors, transferred numbers, etc etc etc. And I was in and out within 45 minutes. Wow.
A *teeny-​tiny* ding, and solely because I’m a lawyer, but you sign the contract on a little screen that doesn’t REALLY allow you to read it. But then again, I’m part of the 0.0001% of the population who actually reads those things.
So far, I’m impressed. Hopefully I don’t need to go back in for any problems, but if I do, I hope the great customer service continues.
Also – free parking in the massive Dominicks lot. Always a plus.

Talk about PUSHY. What’s that? You ride a bicycle and don’t own a car? Well you should buy a car charger anyway! Give me a break, guys. I straight up said I wasn’t going to buy anything that day and they still come at me ringing up phones and accessories as I’m saying no. Seeeee yaaaaaa.

I am certainly not a fan of aging myself but I have to disclose that I have been a moderately happy Spring customer for nearly 15 years. How dreadfully grownup am I?
I did enjoy some stress levels due to being on the fence about switching over to the slightly annoying IPhone cult. I nearly nixed the idea completely when I was on the Apple website. As I was near the completion of purchasing my very own 4G version on-​line, a pop-​up message informed me that my current phone number may not be available to transfer over to AT+T due to it being out of the network. What exactly does that mean? After a failed trip to an AT+T location in Nashville, which included waiting for nearly 90 minutes for a consultation to no avail, we thought that we give it another go while we were on business in Chicago.
My group was greeted immediately by an associate named Mark T. who outlined the benefits of the IPhone, offered advice on the various plans that are available, and explained the whole process of «breaking up» with Sprint. I felt comfortable throughout the whole process and felt as if he was offering guidance that truly benefits me and not just making a sales quota. I was delighted to find out that he would actually be able to transfer over all of my phone numbers from my Blackberry to my new Igadget.
So.
I signed the dotted line and officially drank the IPhone and AT+T Kool-​Aid.
Let’s hope that I don’t have to fly all the way out to Chicago to see Mark for good customer service, AT+T?

I love my iPhone. If I could marry it in a civil ceremony downtown, I would.
That said, I would love it more if, when in my apartment, my texts were actually sent when I sent them, and received when they actually arrived. I would also love it more if it didn’t take a half-​dozen tries to make an outgoing call.
How AT&T can have such appalling coverage in Chicago – I know, I know; it is a quaint, rural community – is beyond me.
Unless you have an iPhone or you don’t want your cell phone provider to actually, you know, provide cell phone service… stay far, far away from this AT&T location and all others.

This review is specifically for Eric, who I’ve now worked with 3 times over the last few months.
The first time was right after a particularly horrible day dealing with both AT&T on the phone, and the hipster jerks at the Apple Store. I’ll spare you the details, but essentially my piece o’ crap Nokia had broken, and AT&T wouldn’t bump up my upgrade (by 5 weeks) so I could get an iPhone, nor would they send me any sort of temporary replacement phone. I stumbled into the AT&T store, at my wit’s end and ready to just buy a Blackberry. After explaining my tale of woe, Eric went into the back room and re-​emerged with an even crappier version of my crappy Nokia, just to get me through the next month until my upgrade would allow me to get the iPhone. It wasn’t as good as getting a brand new phone on the spot, but it did keep me from settling rather than get the phone I really wanted.
5 weeks later, I went back to the store to return the Nokia to Eric and get my iPhone. He seemed a little surprised that I actually came back, but he was really nice so I wanted to make sure he got the commission. Since obviously the Apple Store droids don’t care about such things, I wanted the money to go to someone who had at least extended some professional courtesy to me. I left with my shiny new iPhone in it’s pretty pink case, a happy girl.
The third visit was just this past weekend. The fiancé was due for his upgrade, and really needed it as he has been using the junky free phone for the last 2 years. We wound up with Eric again, and he helped the fiancé pick out a phone that was a nice upgrade but not too flashy. Now the fiancé has a new toy, and I can actually hear him when I call.
What I really liked about Eric is despite the fact that he is, in fact, a salesman, he wasn’t pushy at all. That first day I was ready to plunk down $ 200 for a fancy Blackberry, but he convinced me to wait for the iPhone, since that’s what I really wanted. He didn’t try to sell the fiancé on a fancy pants phone, he was ready to sell him one for $ 70 (he wound up going for one around $ 100). I’m sure he works on commission, but he doesn’t try to sell you something you don’t need. And as I am a total sucker who can be talked in to just about anything, I appreciate that.

Well, I got a fancy iphone after dropping my old Sprint Treo in a beautiful mountain stream.
I went to the AT&T store figuring I would get the hard sell and the bully treatment. Nothing could be further from the truth. I talked with a guy named Terrence. He broke down the plans for me, and had a very real and accurate assessment after asking me a few questions of just what plan I should go for.
Not only that, but Terrence told me exactly what I needed to do to «port» or transfer my existing cell phone number to my AT&T service. 15 minutes after I walked in the store, I was calling and receiving calls, all using my preexisting cell phone number.
Terrence can’t take credit for the iphone, which is something of a marvel itself, but he stands out as the most stand-​up, straightforward and HELPFUL person I’ve ever dealt with in the cell phone biz.
Nice work! Now can you do something about AT&T’s crappy text message plans?