Art Van Furniture

I’ve been looking around for the perfect new bed. Sales people on commission scare the heck out of me — but I’d never been to the store before, their commercials seem nice enough and it’s near my house. Very nice store — ginormous of a store! A man greeted us at the front, and we immediately asked for the bedding area. He walked us to the location, which was fine, i didn’t expect any different from these stores. He showed us the their top selling upholstery bedding, but i told him exactly what i was looking for. He had to go to the computer to see other options not on the sales floor. There was a decent bed frame, but when he started upselling the warranty for this an that and extra years and then some type of life time kit for cracked or chip paint, something told me it wasn’t right. so much emphasis on what will go wrong was a total turn off. At the end, the bed frame was quoted at $ 1700 and it was maah. At the end, on the same day, I went to Ikea and found the exact bed frame I wanted. White frame with plenty of storage space in the bottom. This bed is also maah, but at least spending $ 500 vs. $ 1700 for something that eventually I will replace after 3 years somehow felt so much better with my decision! oh by the way, I was the one speaking to the sales guy the entire time — my boyfriend was only there for support, but it would have been my purchase, which as a sales guy, you know this from the minute the person says, «i’m looking for a bed yadda yadda» I never said «WE». At any rate, towards the end, I said, well, let me have your business card. Guess who he gave the business card to?! My boyfriend! Seriously? Such sexism! He probably didn’t even realize he did that, it’s clearly embedded in his culture. But Art Van definitely needs to train all employees on cultural sensitivity. ahhh, whatever! Over all, i was not at all impressed with the furniture. There was absolutely nothing unique and over priced. Sorry Art Van — it might have worked in Michigan or where you came from, but you gotta step up your game in Chicago.

DO NOT Purchase your furniture at Art Van! We purchased a leather sectional couch with power recliners for $ 3000 in June of 2015. 6 short months later the leather was already peeling, the arm rest had visible staples showing, the corner sections seat cushion separated from the backrest creating a 4 inch gap, where you could the wood frame (no lie, we have photos) and the recliner on the left was not working properly. We are a family of four with two daughters in their twenties, this was just from normal everyday use. Our last leather couch was beautiful for 12 of the 15 years we had it. We went to Art Van in December 2015, we were sure they would replace it. We had bought the warranty and this couch was obviously defective. Art Van said they could do NOTHING, we have to call the service # on the receipt for any repair or replacement problems.
The service man comes out in a week. He polished out the spots where the leather was peeling, stapled a piece of leather on the wood frame (the 4inch gap is still there). He ordered a new motor for the recliner, we should call the service #, when the new motor arrives. Also, when the service man moved the recliner to examine it, my husband noticed a deep 6 inch scratch on the hardwood floor beneath it. It must have happened when the delivery men set it up because we had not moved it since that day. We had the service man make a note of it on his records, which we saw him do. We told the service man that we were very dissatisfied with this couch, we really want an exchange or a store credit. He said he is just contracted to do work for Art Van, I need to talk to the salesman that sold it to us at Art Van.
Today is February 1 2016, we have a big heavy box with the recliner motor. The staples are again showing on the arm rest and I still have a noticeably gap in the couch cushions. I called the service department today and tried to explain that we do not want any further repairs. We would like a store credit. I was told to LOOK ON THE BACK OF YOUR RECEIPT. According to them it states that any returns or exchanges must be made in the FIRST 7 DAYS. It is now obvious to us that Art Van could care less about us as their customer. We feel like we have been scammed because we purchased their expensive warranty plan believing that we were insured against being stuck with a defective piece of furniture. We have no recourse other than to keep having the service man come back. I have since found many of these same complaints after looking them up at the BBB. We are so unhappy with this couch and Art Van.
Art Van does not care about customer loyalty or satisfaction. I hope I can save someone else from making the mistake of trusting this company with their time and money. Make sure your furniture does not fall apart after 7 days or you will be seeing that service man too. They do not stand behind their merchandise at all. What company does not replace or exchange defective merchandise after 7 days? Art Van!

Went here looking for new furnishings for my new apartment. It’s a nice place and it is huge. However, don’t let it mesmerize you too much. It is way overpriced. I walked around and priced a few things that I had already seen at Macy’s and if you can believe it, everything was cheaper there, for the exact same price. Side note: we are talking about the State street location. When I asked to speak to a manager about the pricing to see if they’d match, they were unwilling to budge on the price.
The customer service here was okay, but a bit «stuffy» and the sales reps didn’t seem to happy too be at work.
All in all not the best experience, but from what I have read, it could have been worse.

Great place to get great furniture and they deliver fast! Iam so satisfied with the service!

We came to store looking for a bench, we find the «sale» prices waaay higher than usual. We finally found the exact same item on «sale» for $ 200 that we saw 10 min prior at HomeGoods for $ 79. The saleman told us he was gonna check if he could price match it but the manager said they couldn’t even though was the exact same item. Just like car salesmen.

Be prepared and ready to attack. Walking in this store is like walking into fight club. I kid you not, we walked in and literally, no lie, at least 12 sales people who were evenly divided on both sides of us were rushing in like Sharks. I’ve never seen so many sales associates at a furniture store in my life. So much pressure, it was basically a furniture shopping non-​pornographic gangbang. Bang, bang, bang. One after another just kept coming up to us asking if we needed help, following our every move, just waiting to attack.
Ok, I may have gotten a bit carried away. But literally at least 12 associates willing to help us but they are a bit pushy. Beautiful furniture but overpriced in my opinion. I saw a Chanel 8×10 canvas frame that was obviously not made by Chanel, selling for $ 300. I’ve seen the exact same one in Home Goods for like $ 45.
4 stars because although they are Phirannas (I know, its spelled wrong but the red line underneath is not giving me the proper spelling), once you tell them to leave you alone they usually do. Also, remember it’s their job they are trying to make a living. Clean, open space. Nice looking furniture and the curbside pick up guys were so nice and accommodating.
Oh and be prepared Art Van, just saw on a bus that Bob’s Furniture is coming to Chicago. Being an East Coast girl who is very familiar with Bob’s, they will give you major competition with great prices on the same things you guys carry. Chicagoans rejoice…

We bought our living-​room set from Art Van. While some of our original ordered furniture was discontinued after we had purchase it, the biggest disappointment was delivery.
After having our floor just refinished, the delivery service had scratched our hard wood floor. After failing a complain including pictures it took over a month for someone to get back to me, just to let me know they were investigating. After another month went by I had to followup just to find out that the case was closed. They told me that could not prove damage was done by the delivery crew and since they had a clean record they could not do anything.

My wife and I love shopping for furniture. When we started coming here looking for a new mattress and couches, we fell in love with this place. They have a a very nice staff and they really made us happy to go there and shop for more. Due to those facts, we have taken the whole family shopping there for new beds. Love this place. Keep up the great work and attitude guys. Shout outs to Carlos for helping us a lot here in Art Van.

We looked and looked for a couch and chair and final came across a full set for a great price at AVF. The furniture is made in the USA and the quality is great, especially for the price! We worked with Derrick and being in sales myself, it was really refreshing not being hovered over or pushed. He was polite, funny and helped us think a bit outside of the box on what might work for us in the space that we have in our place. We definitely recommend giving Art Van a stop and if you do, ask for Derrick, he’s very knowledgable and a great help!
Update– Our couch is still holding up and still looks excellent! Thank you again Derrick!

Great experience! My customer rep Ray Berryhill was so helpful. He showed me what was in the store, then went on their website to find exactly what I was looking for. Then he completely set up store delivery and assembly – over and above normal store protocol. I called the store to talk with him about my order, and he called me back in less than 15 minutes.
Summarizing: great store, great personnel, and if you can work with Ray, great! I first shopped at Art Van in 1970 in Detroit. It’s hard to please a Boomer sometimes, but Ray and his team took great care of me – on the Sunday after Thxgiving, no less. 5 stars.

Horrible Service.
We ordered a rug, she said we could pick up beginning of November but today is November 27. We haven’t gotten any rug !!!
Not recommend !!!

Wonderful experience here today! Frank was extremely patient with myself and my roommate while we looked around and picked out our furniture. Helpful, good deal, we’ll be coming back for sure!

Got a flat pack desk, bed head and bedside table online.
They make it hard to pick up items. The desk was to be picked up a week after the order, the bed head one week after that and they advised me that the bedside tables won’t be available for 4−6weeks.
The desk was hard to assemble and made of plywood so not good quality.
I’m currently waiting in the car park to pick up the bedhead. Been here for an hour as apparently the people in the store cannot access the computers to make sure I have paid and they need to wait for someone else to arrive who is running late.
Would not recommend this store at all.

Just picked and unpacked a bed from Elston store and found that side rail was cracked. I went a little out of my way to pick up bed and when I got there, there was a line and nobody there to help you get your items which was about 30min before they close. They finally came out from behind the shipment truck with big smiles on on there face, hmm I wonder. Any reputable company would switch out a broken item with delivery and no questions, but no, they want to charge to fix something that they created.
I will return what I bought from them and never buy from them again! Not a good company to deal with and everyone should boycott art van furniture until they fix their customer services.

This has been a terrible experience. I purchased 6 chairs and they broke immediately. They were very heavy, stuffed chairs, held together by flimsy staples on a cheap plastic strip. The seams separated and could not withstand the weight of the chairs. They sent out a repair person who was also shocked by how cheaply these were constructed.
The repair man complained that“he couldn’t stay all day” to fix these, and now the repairs, shoddily done, are causing the material to buckle.
I filled out the complaint form on the web site. NO ONE got back to me. The service number on the web site is «no longer in service.» Are they going out of business?
I feel I just flushed $ 2400 down the toilet.

UPDATE…
The store manager called and offered to make an exception to allow us to choose a replacement matress.
Sama in the Pure Sleep area was very helpful.
We’re still not happy about the experience, but they did at least try to make it right.
Changing my rating to three stars on the basis of Sama being so helpful.
We paid $ 1600 for a new matress and box spring in May 2014. Shortly after buying the set, the box spring was replaced as defective.
One year later, the matress sleeps like it’s 10 years old. Arms and legs fall asleep. we wake up with sore backs and don’t sleep well.
Art Van has washed their hands of it.
They push you off on their service vendor.
We scheduled a tech to come look at it. After a week of waiting he as a no show on the day of the appointment.
It took two weeks to get another appointment set, and a week after they came, I had to call for the update.
I called the store manager at the Elston location and was told he was busy but would call back. So far nothing. That was a week ago.
I called again and was referred back to their service vendor.
Art Van is the worst. They’ll be all smiles when you pay, and then ignore you when you have a problem.
Avoid at all costs.

I’m not overly impressed with Art Van furniture but they do have good deals and prices.
I needed pretty much all new furniture when I moved (everything for the living room, new bed room stuff, kitchen table and chairs… so, yeah, everything) and started to look online. I found a couple things I liked at La Z Boy, but wasn’t too excited about the price and wait time for delivery, so I drove down the street to Art Van. Found almost exactly the same couch for much less and in stock in the color I wanted.
I’ve done lots of furniture shopping over the years with my brother and sis in law. I know there are usually pretty big clearance rooms where you can find good deals, so I almost immediately sought that out here. I found a few things for really good prices there too.
So why not give a few more stars if I got what I wanted at a good price? Because the purchase process wasn’t really easy. Then they delivered the wrong couch. I was surprised when they let me keep the wrong couch till the correct one was delivered though. At least everything else delivered was right.
I’ll keep checking the clearance and sale stuff at Art Van until my place is totally furnished, but I won’t expect too much in the way of customer service.

I’ve purchased a couple things for my house from here happily however during this visit I almost felt as though I was being harassed. It’s clear that the salespeople are paid commission but the following is absolutely ridiculous. I actually started playing a game with the salesperson to watch what he would come up with to continue following us. He attempted to look busy but showed up everywhere we went especially if I looked the least bit interested in something. I cannot take this type of pressure while shopping. On the way out a few salespeople were hurdle together one came up and said so you all didn’t find anything, a mattress a couch throughout the entire store to purchase. My bf and I explained to him that we were looking for accessories. But gee whiz give me a break even on the way out.

Very disappointing service here. Purchased a couch here on January 10. Was told by salesman that it would be delivered the week of January 26. I called the store that week and they said that was not possible and the couch wouldn’t be available until the following week. No explanation for the salesman’s false claim. After asking for a manager, the service rep was suddenly able to schedule my couch for early delivery. Magic.
But it was never delivered. I asked for an afternoon delivery because I work a normal schedule like most people, and I was told to expect a 10am-​noon delivery window. I called to reschedule because I can’t justify leaving work for a piece of furniture. A manager told me they contract out for deliveries and have no control over scheduling. He said I should «rent a truck from Home Depot» and pick the couch up myself. Which is exactly what I did to get this ordeal over with.
Once at the store, I waited almost a half hour for them to open the loading dock and roughly shove the couch into my rental truck. What a joke.

I felt extremely uncomfortable here. The whole experience was extremely awkward. They have way too many cooks in the kitchen and the pressure of the environment is palpable.
We may have been interested in a couch or two but we felt like we were in a fish bowl. I wanted to leave almost immediately but only become more uncomfortable the further from the door I got.