Apple Store

Came in to get assistance on my phone. I was on call with their support chat the night before and the gentleman helping me created an appointment for me to come into this location to get the assistance on the phone that he could not provide.
Back track a little bit, I called two different Apple locations to set up a genius appointment and at each location I was put on hold for over 15minutes then had the call ended on their end.
I live about 30 minutes away from the this location plus the fact that you have to pay for parking it was obviously not my first choice but it was the only location that offered the earliest time. I made the drive, paid for parking, and walked in the snow only to find out that the gentleman I was speaking to never made the appointment nor did he send me the transcript of that chat conversation. The staff told me I now had to wait an extra 40minutes until I can receive any type os assistance, all this happening while only a few minutes before, a gentleman in front me of came in on the fly to get help with his macbook (had no appointment) and they took him there on the spot.
I’m in disbelief on the quality of the customer service provided to me during the last 24 hours, I always had only great things to say about Apple but within a short amount of time, that has completely changed.

I am totally committed to Apple products and love all apple stores, but this one has been especially good to me. Long wait times, but knowledgeable staff (schedule an appointment a few days in advance if you need tech support).

I went to this store to repair my screen, which I had done 3 times because the display went wrong for all kinds of reason even though I didn’t crack it or spill liquid :(I tried to talk to a representative on the second floor who appeared available, but she literally ignored my Hi and looked away. After 3 seconds I said Hello? And she finally replied: one second.

Terrible customer service. Waited ONE HOUR to get my computer from repairs. Had to go to THREE SEPARATE «GENIUS» members for them to retrieve my computer. Save your time and go to another Apple Store.

If you have a serious problem with any of your devices please refrain from using this store. The «geniuses» have no idea what they are doing, and will use google to find a solution (I can do that at home). If you do decide to drop off a device for repair always make sure before you sigh it out and it’s ready for pick up that you check if the problem was fixed. Also make sure u make an appointment in the am, the later it gets, the busiest the store gets and the more moody and rude the «geniuses» get.

Appointments apparently don’t mean a damn thing at Apple. Even with a previously scheduled Genius Bar date/​time, be prepared to waste another 20 – 30 mins (minimum) of your time sitting and waiting to be called. This sucks even more considering those who drive already have severely limited parking options on the adjacent streets. Once your name gets called, they do a good job of getting you in and out.

SUPER BUSY Apple store. Might the busiest one in Chicago. If you make an appointment for the genius bar, expect to wait at least 30 minutes if they are busy. When you finally see the Apple guy, he/​she will give you exceptional service. Came here once for my iPod touch, the guy ran some tests on it, couldn’t figure out what was wrong and I was out 15 minutes later with a new iPod touch! When I visited to return a charger, I was taken care off within minutes. Just expect to wait if you have an appointment for something.
All the workers are nice and knowledgeable. The architect of this Apple store is phenomenal. Maybe it’s just me because I’m so used to going to Apple stores in malls I’ve never seen a two floor apple store.

Would put -*s if I could! Was basically told to Wait over an hour for an appointment (which I had no clue I needed) just for them to tell me they can’t even begin to think about fixing my Beats buds with out a proof of purchase (Even after telling them they were a gift I got back in April of this year)!!! Really… Proof again why I am NOT a APPLE person! #ZEROCustomerservice #getyoLife

Bad customer service, they have become so rude and all about money no help from them at all. The guy deleted all my info without checking if everything was backed-​up, very upset with apple never again getting an apple phone, done with them!

I have been waited for my iPhone 6s plus screen repair… waiting for more than two hours and half… still waiting now… what I can say… go some other apple store next time…

This is my first time at this Apple Store. It’s trendy and modern, but those stairs to the second floor going down are kinda scary. I made an appointment which I would highly suggest if you are here for something specific. Apparently there was a recall on the iPhone 6 plus iSight camera. I ended up not changing mine out since it wasn’t acting all blurry. The representative really helped me out and gave me useful information. Now, if my pictures start getting blurry, I’ll go ahead and change it out. I would recommend this location for your apple needs.

Beautiful piece of architecture on the magnificent mile — North Michigan Avenue. I love this place. I am a huge Apple fanboy and I love hanging out here.
I bought MacBook Pro Retina — 15inch, Thunderbolt Ethernet connectors, Keyboards, Apple remote, mouse, and many more.
I know this place is expensive but for a fanboy it’s heaven. I love apple, I love their hardware and products.
Genius Bar is very cool, they know what they are doing and I got my Mac fixed here when the screen broke for a whooping $ 800, but yes, they did a fantastic job with the replacement.
They are friendly and awesome. Currently, the force touch MacBooks, iMac 5K and Apple watches are stealing the show.
I’m sure, I will purchase the next release of Apple watch and the iPhone by standing in the line outside this store. Haha.
One should definitely visit this store to atleast browse their products. Love and Peace

This store is extremely busy, and I dropped in wanting to get my phone fixed/​replaced at the Genius bar on the 2^nd floor, and had to wait 2.5 hours on a Wednesday afternoon, absolutely ridiculous! The guy at the front with a ponytail/​man bun who checked people in for their appointment was rude and non-​chalant, but the other ones seemed much nicer, probably just a one-​off employee.
It was all worth it though, Jay (sp?) was absolutely amazing and patient with me. Please take good care of this woman, she deserves to rise up in the apple ranks! I was having many mini freak outs and asked her to explain to me all of my different options after breaking my 5C.
Tip — next time you buy a new iPhone, buy Apple Care! I wish I had bought it, totally regret not doing so.

Although I am a man of MANY words, words can’t describe the amazing encounter my wife and I had with Sebastian today. Sebastian, you know what you did and my wife and I are extremely grateful. Every once in awhile you meet a person — professionally or otherwise– that makes you take a step back and say «wow». For the Managers of this Store, please make sure that you take care of Sebastian. His demeanor, work ethic, and concern for his customers and for the Apple name is unparalleled.
Sebastian — I don’t know if you will ever see this… But if so, my wife and I thank you for the light you shined into our life in the 10 minutes (I wish we had more time to chat, but you, my friend, are too efficient at your job) we had together. If I had more time, wasn’t certain you loved your job, and I thought you might be interested, (I think your gifts are more evident in face to face encounters than what I could offer you, though) I would have immediately offered you a job in my law firm.
Apple Store on Michigan… Make sure you keep this guy happy and on staff. He is energetic, passionate, and is a great representative of what makes Apple «different».
Thanks again, Sebastian (round three went well, today).
–Jeffrey

If you’ve spent more of the day exploring Chicago and your device is low on juice, this is your place!
My girlfriend and I both were down to 5% and only had one charger on hand. We made an executive decision to spend an hour in the Apple Store, charging our phones and surfing the Internet.
During our «visit» we were only approached once asking if we needed help and no one was bothered by us for «borrowing» the charging. There were actually several other people doing the same thing.
Bar stools would’ve been nice to sit on, but beggars can’t be choosers. I was fortunate for the Chargers. Thank you Steve Jobs!

I’ve been coming here for years and I hate to say this… but the customer experience, especially the customer service, has gotten worse and worse.
I came in over Memorial Day weekend looking for the new iPhone 6 dock. I asked an employee (who was stocking the shelves at the time) if they had any more iPhone 6 docks — they were currently sold out. This was our convo:
Me: Do you guys have any more of the iPhone 6 Docks in stock?
Apple Employee: Apple doesn’t make an iPhone 6 dock
Me: I assure they do, my coworker bought one here yesterday
AE: That is impossible — I work stocking and inventory and I have never seen an iPhone 6 dock come through this store
Me: Can you please ask another worker as I assure you Apple carries them now
AE: Yeah but I know what the answer will be (she finds a worker and they gossip, laugh, then shrug their shoulders)
AE: Yeah, we don’t carry them — you can try a third party dock
2 minutes later I found the iPhone 6 dock ON THE STOCKING CART THE EMPLOYEE WAS USING TO RESTOCK THE SHELVES.
As she was giggling with another employee, I let her know I found the dock on her stocking cart and she just looked at me, gave me a thumbs up and turned back around. Are you serious?!
As an Apple product connoisseur, I was deeply disappointed.

The customer service at this Apple store can be vastly improved.
I think my case (R156341010) centered on some miscommunication, but the end result is that I did not get the service I expected for what I paid.
I went in ⁵⁄₂₂ and waited 1.5−2 hours to be seen.
My issue as I explained to the Genius bar person was that I had dust that accumulated on my camera lenses over time, but what triggered me to bring it in was that now my main camera had a smudge on every photo that was taken on it. Incidentally, the smudge started happening a week ago, which was about a month after my 1 year warranty expired. I can’t help but wonder if iPhones are now being designed for obsolescence, because it’s just too coincidental.
Anyways, he recorded my issue as «Customer has dust underneath camera.» and that my phone was in great condition, because I do take immensely good care of it, protect it, and don’t drop it.
The work authorization was for «Camera, iPhone 5s», and while $ 59 was hefty, I wanted it fixed as I take 300+ photos a month with it, even though I think the cost should really depend on how long the phone has been out of warranty, and $ 59 for a problem that would have been free a month ago is a bit disingenuous.
I then waited for 45 mins more. When I got my phone back, I noticed there was still dust under the front selfie camera and asked why that wasn’t fixed. At that point they told me they’d have to replace the glass to fix that and it would be $ 129 or something more.
I was not pleased that I was not informed of it, and they showed me that I signed for the work authorization. That’s certainly true, but I thought the «Camera, iPhone 5s» for $ 59 would fix the entire camera system, not just a rear facing one, and while that was the main issue we talked about, I certainly expected BOTH cameras to be fixed.
I would have reconsidered paying that had I known, and it was not well communicated to me. The staff were professional, but once this issue arose, they were extremely unhelpful. The manager insisted there were only 3 options and said I signed the work authorization. Of course I did because I expected the whole system to get fixed, not just half, and there was zero indication from the staff that only the main camera would be fixed.
1. Waiting 45 more mins for them to put my old camera in
2. Paying $ 129+ more for the rear to be fixed
3. Pay $ 59 and leave
I didn’t have that sort of time for #1 or money for #2 (I could sell my existing unlocked and buy a new iPhone 5 for less than that difference of $ 188), so I begrudgingly paid $ 59 and now am giving this case to Apple Support to see what they can do.
So far, though, nothing. When I first used their online customer care (Support Case 812 360 373), I even got immediately disconnected by their online rep. I guess there’s no place to listen to customers anymore.
My next case went better as the rep heard me out, but the end result was still this «Thank you for being patient with me while I researched this further for us. Anytime a refund is given by the store it is at the discretion of that store manager. Anything further would have to go through that store.»
That manager won’t refund me anything, so Apple stores really have gone downhill in terms of service.

This place has the worst customer services. I would not recommend this Apple store to my worst enemy!!! Stay away!!! The Lincoln Park store sounds horrible too!!! The Genuis Bar is a joke!
You need to work on your customer service!!! I wish I could give zero stars. My experience was so terrible!!!

Meh. Maybe its the weather?
Been to many Apple stores…
This one the staff is a bit brusque, shall we say.
Went in after smashing my iPhone screen (not on purpose… damned crazy Saturday nights!) Busy store, but not like Knox St (Dallas) or Stockton St (SF) which, are the two best locations in the US I dare say, and took forever to get noticed. And then sort of lackadaisical efforts from there. A few other questions on some bugs with my laptop I was hoping to get some help with, but again, nobody seemed to care like at the other Apple stores.
So… there it is for whatever its worth.

Nov. 1^st.
I needed a Phone ASAP to use as a GPS! Had been meaning to get a new phone/​account but postponed it until I really NEEDED one to maneuver the city and eventually drive back home! My old cellphone went kookoo that day.
I had been awake since 2AM (driving to the airport). I was beyond tired. Waited forever to Not be able to open an account. Walked between this store and the ATT store near it trying to figure out the issue. Came back to this store. Waited even more.
Thought it would be an easy transaction, however when I tried purchasing a phone and setting up an account with AT&T through this location it proved to be an impossible endeavor! It was an issue with the carrier not necessarily this location.
Most of the people on the sales floor were nice enough considering the demanding amount of costumers. One that appeared to be working at the cashier/​table was not so pleasant but…
(TONY) One of the Geniuses (blue shirt people on the floor) was VERY professional, helpful. He gets 5 STARS!
After explaining the «never-​ending situation» he was ready to help. As he tried contacting the carrier etc I was literally with my head on the genius table! While others were oohing and ahhhing at the new technology, I was dying for a freaken couch to take a nap on! I had not eaten a single thing since the day before. Had been waiting for about 5 hours between both stores. I must have looked like death itself. I had zero makeup on, probably not even lotion. Oh man!
I looked bad enough for Tony to offer a chair to sit on. There are NO chairs on the floor (There are also no pieces of scratch paper. lol when I asked for it to jot down a note, the Other associate i asked very snobbishly responded with a «you are at an apple store there is no paper here» At the moment his tone and face were nauseating, now I can laugh about it)
Tony did offer a chair. I followed him and we went up the elevator (at which point I should of asked where I was going but I was too tired). We got to the business meeting room. There were three other people near going over a class/​training.
The room had a nice view & Best of all, it was quiet! I cannot express how thankful I was for this peace and quiet. Tony got up, still waiting on the phone with the carrier, he brought me back a bottle of water. At which point I wanted to kiss him! HAHA JK!
I wonder if he got in trouble, because we got weird looks… HOPE NOT because he was so nice (not weirdo nice) He was actually very cool and intelligent!
Now I sound weird LOL !
I just really appreciate people who do their job well and are just GOOD people in general.
He should totally be promoted !
(I let his manager know this ;)

Top des boutiques informatique sur Chicago !!! ;-) À né pas manquer si l’on passé Dans le coin

Bernd hat den Laden schon perfekt beschrieben: Was ich noch hinzufügen könnteEinmal einen Shopp-​for-​free-​in-​the-​whole-​apple-​store-​including-​free-​shipping-​to-​germany gutschein haben! Das wäre doch ein Traum Die Apple Artikel sind einfach Stylish und sehen gut aus. Das Design ist schon ein grosser Faktor bei den tollen Produkten. Und wenn man dann in so einem schönen Apple Store steht, bekommt man schon lust viel Geld auszugeben. Was ich auch sehr positiv finde, dass es hier jede Menge Verkäufer und Berater gibt, die einen alles ausprobieren lassen, was man möchte.

Den Apple Store betritt man als Europäer mit einer Vorfreude, da diese heiligen Hallen in unseren Weiten nur in London vorzufinden sind.
Das Design des Raumes ist typisch Apple sauber und aufs wesentliche reduziert. Die Computer, ob tragbare MacBooks oder feste iMacs, sind auf einem herrlichen hellen Holztisch in Szene gesetzt. iPods und ein Teil des umfangreichen Zubehörs gegenüber.
Über die große, durchsichtige Treppe erklimmt man den ersten Stock. Hier ist die Genius Bar: wirklich kompetente Apple Mitarbeiter erklären und helfen bei Problemen in entspannter Atmosphäre. In einem abgedunkelten Kino werden stündlich Hardware und Software vorgestellt — wirklich interessant!
Bei einem Chicago Aufenthalt sollten Sie sich das Ambiente einfach einmal ansehen. Wirklich sehr, sehr gut!