American Family Insurance – John O’Brien

John was my insurance agent for 19 years for our home and autos. He was phenomenal. Every call or email was returned promptly. He followed up on every question. Over the years we bought and sold homes, cars and apartment buildings and I could always count on John to take care of the details. We had a few auto accidents over that time and American Family was very dependable in covering our claims.
I made the decision to leave this company a few weeks ago because their rates on commercial real estate were no longer competitive. I miss the customer service I had. I wish John would move to State Farm so he could still be my agent.

This guy is the best! My dad has been with him for years. Always replies quickly and goes above and beyond. When I was driving to Canada he printed a special insurance card for me. Then when I got in a car accident he helped the terrible garage I had to take my car to. Once I had all three of us on an email chain the communication with the garage was more They kept it for over a month and didn’t fix it properly, gave it back to them… again didn’t fix the car properly. So he is helping me get that garage taken off the preferred list and get my trusted mechanic added.
Still in the process, but it feels good to know someone in an industry like insurance actually wants to help me fix the problem instead of just close the claim. All the AmFam reps I’ve dealt with are great, but John is great to have as the main point of contact.

What a help John was to me I twins just staring driving I had to add an extra car to my family and I thought it was going to cost me a mint but John showed me how I could consolidate my Home owners and auto and I ended up not costing me anything more. I Highly reccomend John Obrien and American Family Insurance