American Apparel

Called and spoke to Abigail about a faulty item. She was very friendly and helpful. Had to come into the store and experienced great customer service from the AA team!

Pretty awful customer service. Walked in, walked passed the 4 employees (1 left for lunch, 1 went home) all chatting and didn’t bat an eye as I & others came in. Not a single greeting.
Actually not a word till I was ready to check out. Wish I didn’t really need this sweatshirt. Would really like to not give them my $

I love shopping here especially because I know that people were not abused during the creation process. I like how they have pics of models wearing the clothes. Lately, I saw a model that didn’t look underweight (they need more of these).
They need to improve their shoes.

I like AA don’t get me wrong but in all honestly you can find these same items at a good resale shop.
It’s pretty basic and majorly overpriced.

I have been noticing American Apparel for years now and only went into a store maybe once. three years ago. I always thought that this store is for ballerinas and hippies (yeah i can be very judgmental sometimes! Don’t worry about that because i am working on that behavior).
I was going to Spring Awakening 2014 and was looking for something to wear. I was randomly shopping in Wicker Park and decided to walk into this location. I instantly fell in love with this store. I am very tall and thin and the selection they had here completely fits my body type. My first visit, i bought a pair of high waist pants and a grey crop top. Ever since that initial purchase, I have been going back. Its like i cant stay away from this place. Not going to lie but some of their items are over priced and their return policy SUCKS but when can I do about that?! Yeah you are damn right: SHUT UP AND PUT UP LOL. Honestly i do like their clothes and its always something new that i find when i shop there.
This particular location has very very friendly people working there. Everybody is always super friendly and always ready to help. They actually leave you alone and let you shop (not like other stores where the employees literally harass you).
Officially Addicated!

Sigh… oh American Apparel, how I love your brand but how you guys depress me so. On one hand, you have this store with great basics and clothes that are durable and cute, but on the other hand you have this store that is overpriced and dislikes fat people (such as myself). But to be more specific to the Wicker Park Branch, your customer service is extremely lacking. Like, I’ve been in the store around 13 times and have only gotten a «hi» or «hello» twice. The amount of energy in that store is very little, which is surprising for such a trendy brand. Shout out to the bargain basement though that keeps me coming every time. I got a skirt that was originally $ 30 for half off. In conclusion, if your looking for a cheaper AA and are willing to sacrifice some customer service, this is the place for you. Make sure to check out the bargain basement for deals almost up to 70% off.

I love the clothes here, they’re extremely well made and comfy! I tried on the shoes and they are not only beautiful but actually fit me! That’s rare since my feet are tiny and narrow. The sweaters are toasty warm and again actually fit me! I love the patterned ski sweater and bought it using my Groupon. I wore it while eating my favorite guilty pleasure, fries, and of course dripped ketchup on myself! Was scared my $ 80 sweater was ruined for life but decided to use shout and throw it in the wash, fingers crossed. Luckily for me, the stain came right out. So the clothes are not just beautiful but durable as well. I don’t come here on the regular but when I do the staff is always helpful. I also love the sales and Groupon offers, please keep it up!

So, about 8 years later my basic T-​shirts are still in good shape. So i get it! Thanks.

Very rude staff at this location, very rarely will you get a hello or goodbye when you come in and I have never been asked if I need help either. I work in retail as well so I know how to do it, someone needs to train their staff better.

This is by far my favorite American Apparel location. They are so sweet, I’ve came in numerous times with my pup and all the employees flock to him! They even put him on the American Apparel Chicago Instagram :) Them giving him so much attention definitely made me happy!
They are also very helpful here I think, I’ve been to the one on State and they aren’t so friendly there. The girls here are great, and even when I had en exchange without my receipt they were so willing to help look up my name and purchase history (State St. «couldn’t» do that).
And above all, great clothes! :) But really, the service is great here!

I will never walk through these doors again. I’ve been in 2 or 3 times over the past week scoping out things for my upcoming vacation. I never got a «hello, goodbye» or «how are you.“The ONLY time anyone said a word to me was to tell me that the items that I was trying to purchase were not on sale, even though they had sale tags on them. I work in retail management and would be appalled if my staff treated customers like this. And the prices? $ 36 for an unintentionally see through men’s polo? Nah, I’ll go to Target.

Solid store and the staff is always helpful and really cool. I dig it.

This is where I go to do my american apparel shopping.
In my experience the staff has been average but haven’t had any bad experiences with them. The prices are slightly less than downtown but on average everything is basically the same unless you go to an outlet store.

For whatever reason the employees here love to congregate around the cash register and socialize. I’ve never had an employee offer to open a fitting room for me here, even when I’m literally standing next to the fitting rooms with an armful of items. One time I approached «the group» at the register to ask a question… they all just looked at me like I was an alien. I finally had to say «I have a question…», and they indolently answered. I don’t know if they’re lazy or oblivious or what but it’s not sufficient customer service. The AA downtown is exponentially better than this one, with super attentive customer service!

Ohhh AA, how do I describe my relationship with you?
I enjoy coming here to buy both basics and unique finds, and I gotta say the quality is pretty top-​notch. Your leg warmers and long-​sleeve shirts have gotten me through the coldest of winters.
But your staff? I’m sorry, but their pretentious attitudes and those god-​awful grandma glasses have GOT to go.

The clothes are overpriced and not that interesting.
But whatever, some people like that kind of thing.
It’s 2011 and you should have a return policy that makes sense. No refunds? I just bought stuff ten minutes ago and realized I didn’t need it. Store credit is useless. Good lord.

This place still blows my mind. I mean, people wear things from this store as an outfit? I get it’s awesomeness for accessories. Short shorts in any color? Crinolines?! Leggings/​jeggings/​footless hose/​stirrup hose/​leg warmers in any color, translucent OR opaque?!
This Am Apparel was pretty big with a connecting back room. Service was friendly. I never know what to expect because I don’t identify with the hipster vibe and feel out of place, but I totally love the accessorization available. Also, def great for Halloween!

I’m definitely living in the wrong decade… for clothes, that is. You see, I have an hourglass figure (i.e. hips and boobs and a small-​ish waist). I’m a small-​town Wisconsin girl transplanted to Chicago and I’ve never ventured into American Apparel before, so I didn’t know what to expect. I though it would be like, I don’t know, The Gap or something and that I could walk out with a few basic pieces for my wardrobe.
Unfortunately, while the clothes *did* fit, they fit poorly. I’m glad to hear they’re not depending on sweatshop labor, but crap, is it hard to make something that fits post-​pubescent people? Some things didn’t fit at all and I wear a large in most stores (sometimes I’ll go up a size if the boobs aren’t well-​accomodated).
Le sigh.
At least the staff was friendly.

This place was «meh». I had a gift card that only had about $ 30 on so I ended up getting the circle scarf which I actual liked right when I saw it.
My thing with American Apparel is that it’s generally too expensive. I can be pretty cheap on certain things but that’s only because I don’t mind laying down $$$ for something really nice. It’s sad to see people buy a t-​shirt for $ 30 when I can go to Target and get a really comfy boyfriend T (thicker fabric too) for $ 8.
And as mentioned the SHITTY SERVICE! These people are like the characters from Wirstcutters (they aren’t able to smile). I’m pretty nice in stores because i’ve worked in retail before but GOD it pretty much killed the cashier to crack a smile (to be honest, I don’t even think it actually happened) and say have a nice night.
I will most likely shop online and only venture into the store to make sure my size request is correct.

They have wrestling jumpsuits in every color of the rainbow… and then some. Like silver. And sparkly gold. Just in case you were wondering.
If you need some options for your 80’s workout diva Halloween costume, HUZZAH, this is your place!
And tube socks. Why buy them at Target for $ 4 a dozen when you could buy ONE pair here for $ 10? I mean c’mon. ;)