Am-Pm Limousine

I purchased a living social voucher for AM PM Limousine and contacted their office to schedule my O’Hare trip. I waited for a confirmation, and finally received one after again calling the company the day prior to my trip. At the scheduled pick-​up time, NO ONE ARRIVED, so I called Howard on his cell phone, and he advised that the driver was «on the way». I asked him to call the driver and get back to me ASAP with an estimated arrival time. I waited for 10 minutes to receive a call back, and then I called him again to see exactly where the driver was. He could not answer me, so I advised him that if his driver was not there in 10 minutes that I would make alternative arrangements. Twenty minutes later, I left for the airport and received a call from Howard apologizing and offering to pick me up at no charge to «make up» for it. Not a chance!

I had no problem communicating with Howard, I just emailed him my info and received an email confirmation in return. The pickup from my house was no problem, the driver made it there a few minutes early. We followed the rules on the groupon, $ 5 airport tax plus $ 15 tip = $ 20 total. If you read the rules, you shouldn’t have a problem.
The pickup from the airport was smooth sailing. We just called howard and told him we had our luggage, and the driver was at the vestibule at O’Hare to pick us up by giving us identifying car information.
Great experience, would do it again. Same price as a cab, but I earn point on mrrebates when I use groupon or living social, so I’d rather use AM PM limo since they are often on Groupon.
I’ll be back soon for more service at the end of January! Thank you!
Debra

Car was late to pick us up. Dirty on outside and inside. It even smelled badly on the inside. No niceties that I am used to with a «limo» company such as water and a driver dressed in smart dark suit. The whole experience was unpleasant in every way. I called to complain later in the week and the owner, far from being apologetic, was defensive and unremittant in her excuses. These people need to find another business to run because customer service is not of importance to them.

I too purchased a discounted «deal» for limo service to and from O’Hare. With tips, the trip ended up costing $ 110.00! The initial call went well and I emailed the info that was requested. I too was told to call back if I did not receive a confirmation within 48 hours. I firmly suggested they instruct whomever confirms reservations, to routinely check junk folders if that is where emails end up. Why inconvenience your clients with this nonsense?
I never got the confirmation, called back and then received the confirmation. I was skeptical. On the day of departure the airline called to say that my flight was delayed 90 minutes. I called Howard, conveyed this and asked for a later pick up. He obliged, arrived on time, got me to the airport in one piece, all was well.
Per the confirmation, I called Howard upon returning to Chicago. I called early — about 20 minutes early — because the plan arrived early. Howard said he was 15 minutes away and to call him once I collected my luggage. I did and waited outside.
From the time I first called Howard at 8:24 am, to the time I was actually picked up at 9:20 am, well you can do the math… The last time I called Howard at 9:09 he was not forthcoming about how far away he was. And he called me «sweetheart» which is inappropriate.
I spent the entire ride home on my cell phone so I would not have to listen to him or say one word to him. I tipped his required $ 20 and I hope he enjoyed it, because I will not be using his service ever again.

AM PM Linousine Service failed to pick up my family and me on both the departure and return ends of our vacation. We placed the orders by phone and email with Howard, who claimed to be the owner, and I received multiple confirmations from him. No driver showed to take us to ORD from Glencoe, in spite of my speaking directly with Howard who said «I don’t understand why the driver isn’t there.» We waited thirty minutes and were forced to take Über and almost used our flight to Europe.
Howard managed to persuade me to give AM PM another shot. On the return, I reconfirmed directly with Howard, and again we were left completely stranded at ORD with my family after many hours of travel. I had spoken with the driver as we taxied in from the runway, and was told to call when we had our bags. I did so, and there was no answer to my calls, emails or texts to Howard or the driver. They never replied and never showed up. We were forced to take a cab at considerable expense. The next morning, I finally got a reply from Howard who said, «I was at the Taylor Swift concert so couldn’t reply.» I know you are shaking your head, but I swear it’s true.
Never, ever trust AM PM to be there for you. This is the WORST service I have ever experienced in decades of car service usage.

We also used living social to arrange a limousine to and from Ohare. I’ll have to admit, that after contacting AM/​PM Limousine I was a bit skeptical but had a backup plan just in case. We had a very early AM flight and asked to be picked up 2 ½ hrs before scheduled departure. We got a phone call 15 minutes prior to our scheduled pickup by Cortez our driver to tell us he was waiting for us. He was GREAT! Very courteous, and he got us to the airport in plenty of time. Clean car, well dressed and very pleasant. On our return trip we were asked to call Howard. After our luggage arrived, we made that call and within 7 – 8 minutes our driver was curbside. Again, very courteous and pleasant àir got us home quick and safe. I’d recommend AM/​PM again.

I purchased a voucher for round-​trip airport service through LivingSocial. I called AM-​PM Limousine on Tuesday to schedule pick-​up on Saturday. The employee who answered my call was professional and courteous, but did inform me that I would have to send an email with specific details in order to schedule service, and that if I didn’t receive confirmation within 48 hours, I should call back. I became a little skeptical when the email address was a yahoo account, but let it go.
I immediately sent the email with exactly the information requested and waited. The following day (⁴⁄₂₉) I received an email that said «Confirmation will be sent tomorrow» with no other information.
I did not hear from AM-​PM Limousine the following day (⁴⁄₃₀), nor today (⁵⁄₁). I decided to cancel the transportation request and make arrangements with a different service. I didn’t feel that I — as the customer — should have to hunt down the service I was paying for.
I cannot speak for the drivers or the vehicles, and the only employee I had contact with *was* professional, but there does seem to be a disconnect in the reservation process that made me very uneasy.
I have requested a refund from LivingSocial and will not be using AM-​PM Limousine. I do hope they are able to secure a much better reservation system in the future.

Below is the e-​mail I sent to AM PM LIMO CHICAGO last week with NO response:
DO NOT USE THIS SERVICE!
I just wanted to take a moment to review my experience with your services. I purchased the round trip transportation via living social for $ 70. It was to my understanding a limo or something like a would be picking up me and my guest. I understood the conditions that applied when booking the service and even called AMPM limo before making my purchase. I was very unhappy with the services received.
First of all, the initial «limo» that picked us up on Thursday morning was about 10 minutes late. On top of that, it was some small car that could not fit my guests luggage in the trunk. My guest had very expensive golf clubs placed nicely in a bag and the driver had to hit and maneuver the bag for about 5 minutes before he could even fit it in the trunk. How is this great service? We literally had to shove our luggage in the trunk of the car not knowing if there would be any damages to our expensive equipment. Why would you send a small car knowing two people were bringing luggage to/​from an airport?
Anyway, we tipped as TOLD «must tip $ 15 to driver and $ 5 for taxes»… Who tells me how to tip? If it were up to me and the services were great, our driver would have received a bigger tip.
The day before my departure date I sent an e-​mail to AMPM Limo to confirm my pick up date/​time for Wednesday night and was told to call Howard when the plane landed. I did so as instructed and was then told to call my driver to get a location update. I spoke to my driver which was on time and very nice, however, we got in his personal car to find he brought his 6 – 7 year old child as a passenger our entire trip home. Our entire way home we listened to the «limo» driver talk to his daughter and his daughter talking to us about our personal lives.
NEITHER of these cars were «limo» material. Both of these cars were personal cars, a little messy and I should have just used an Über or a cab… would have been better off. After all services/​taxes and tip, the living social «deal» was really not a deal. We ended up paying $ 110 total for a 13 mile radius each way to/​from, the airport for two for horrible service.
I am extremely disappointed with your services and would appreciate an explanation.

We reserved a LIMOUSINE for midway airport. I spoke to the agent multiple times the previous day to confirm. When we arrived at the airport there was no one there. I called and was told it would be 15 minutes till our driver showed up. 45 minutes later a junky looking car pulled up with a very rude driver. I told the driver that we had reserved a LIMOUSINE. He said limousines include many types of vehicles. He didn’t even have enough room for our luggage. He rudely drove off before we even gave him a confirmed yes or no that we would go with him. This business is a scam. It isn’t limousines it isn’t even luxury vehicles. My advice? Never never use this service. Total scam.