Always Heating & Cooling

Worst tech visit and customer service experience ever.
I never would have been in touch with service had my home insurance (AHS) contracted me through them. I put in a repair request, and get a call 2 days later to schedule.
1. The guy arrives 2 hours late
2. He doesn’t bring a ladder to look at my air duct.
3. He tells me that it’s just my imagination and there’s no problem with my heating/​cooling.
4. Since he doesn’t believe me, I bring in a stepladder for him to use so that he can actually check to see that I’m not hallucinating.
5. He tells me that he needs a camera to look through my duct to see what the problem is, but he doesn’t have one.
6. He tries to charge me $ 75 for doing nothing.
7. When I call the company to reschedule a visit, the manager tell me it’s not their responsibility.
8. I was told over the phone, «Do you want to let me do my job?»
Save your time, energy, breath, and money on an HVAC company that can actually look at your vents and has basic equipment like ladders and an IQ.
Apparently, this is «service.»

Terrible Experience! I made a service request through my home warranty and they sent Always Heating & Cooling. I won’t let them use them again. They came and diagnosed the problem, then I never heard from them for a week. I left about 5 voicemails and they never called them back. After a week I finally got a hold of them and they told me the space was too small for their technician to work in and they couldn’t do the job. Which is ridiculous. The space is tight, but definitely workable — their tech just didn’t want to do the work. When I explained that to Maggie, she told me she’d talk to the tech and call me back. After 5 more voicemails and her not calling me back, I was was done. Also, before the tech came, my central air would work if I had the fan setting to «on», it just wouldn’t work if it was set to «auto». After their tech did the diagnosis, he left the system in worse shape than before with the fan unable to be turned off at all (unless I cut the power to the system) so my fan has been blowing continuously for 9 days and I have to toggle between AC & Heat. Now I have another company coming out on Monday and I have to start the process all over. I’m so angry at this company for their poor customer service.
In their defense, they did contact my home service warranty a few days after seeing my apartment and bow out of the job. I was in the dark because the new company had my wrong phone number and that compounded the problem. However, if they knew how to return a phone call, this could have been avoided.

Company operates in a horrible way when it comes to customers & customer service. They missed and rescheduled my Friday appointment, fine. Tech called once at noon the end of the 2 hour appt window, missed the call but called back 3 minutes later and they didn’t pick up. Called service center and they said the tech call several times and was waiting (false on both accounts). I agreed to reschedule until I was told I was going to be hit with two service fees for a missed appointment. 1 call and 3 Minutes is not a missed appointment, I asked if I get to charge a fee for them missing an appointment. You all know the answer to that.

We call and call and call. I don’t know how they can stay in business when they don’t want to call any customers back or answer the phone. It sounds like I am not the only person with these issues, according to other Unilocal reviews. Personally, I am somewhat relieved it wasn’t just me! You would think that they would monitor their messages during winter, since that is the time people use their heaters and they break down. Apparently, this company could care less if we all freeze to death.
I would search high and low for another option before calling them.

I’m not sure if incompetence or greed is operating with this company. I called them in early October on a recommendation, no less (though my friends will not longer be using them) when our furnace stopped working and it was cold cold. Jay (owner) came over and pronounced our circuit board dead. He’s not a very verbal person so all I could get out of him was that is was a «weird» part. For the next several days, only when I called and prodded – how could it take so long for a part? – did I get a response. What if it were February? The woman (wife?) told me the part was hard to find. After about the 3 – 4 call, she finally located it, she said. If I wanted it «expedited», it would cost more. My total costs would be $ 700-​$ 800, including a $ 100 per hour labor fee. She anticipated the job to take two hours. I balked. Replace a computer piece takes two hours? She hemmed. Well, I could quote you the price of a new furnace. What? I balked some more. Clearly she was sick of me. She advised me to go to my dealer where my furnace is manufactured. Now she tells me! I did and guess what? The circuit board is fine. The guy replaced a couple of wires for $ 147.. . Be afraid. They have «excellent» rating at the BBB.