Allstate Insurance: Virginia Bruce Chung

This has been my allstate office since I moved to Chicago — they’ve insured everything for me — apartments, my house, musical instruments, motorcycles, cars, etc.
they’ve always taken care of me and I want to give them 5-​stars except…
the problem is that, since they are just a single cog in the giant allstate machine, there are some things they can’t control. specifically, they can’t control marketing letters. I get letters pretty frequently that are «signed» Virginia Bruce Chung, but they actually come from some other cog in the giant allstate machine and Virginia doesn’t know anything about them. So, when I call and remind my agent that a) I am on their «do not solicit» list and b) everything that I own is insured by them and that there is really no value in continuing to send me marketing materials, he tells me that there is nothing he can do. It makes no difference whether I am an allstate customer. The company will continue to ask for my business.
It seems silly, but I hate junk mail and the fact that this company has no idea that I’m already a customer is frustrating. It’s wasteful and annoying. It’s also really frustrating that they have a «do not solicit» list, but it doesn’t actually mean anything. My agent told me that, if I weren’t on it, I’d «get a heck of a lot more mail» than I do. So «do not solicit» really means «don’t solicit as much as some other people.»

I’ve been insured with them for the past 7 years. I have my home and 2 vehicles insured through Virginia. I’ve always received excellent personal attention and prompt service. I highly recommend her for your insurance needs.