Alert Protective Services

Quick and pain free activation of existing alarm equipment in my unit. Very competitive pricing! Simply all I needed

We recently moved into a condo that had an Alert system installed but not active. Over the phone, the people at Alert were helpful in getting us familiar with the system and walking us through pricing options. Pricing was comparable with other services and we ended up going with Alert. The company was prompt in coming over to reprogram the system for us and walked us through how to use what was previously installed. Would recommend for a new homeowner looking for a new system or for someone like us that has moved into a home that has a system already installed.

I moved into a house that already had an Alert system, so I kept it and have had it for the past 3 + years. However, I needed to upgrade some equipment, so I decided to get some pricing from another company too, since I would have to pay Alert anyway if I kept them. I had other questions for Alert and I called twice, and was told, twice, someone would follow up with me, and nobody ever did, so I decided to drop them and go with the other company.
I have used them for the past 3 years without incident but this past weekend I had an issue (before my new company took over) that was so frustrating, if I hadn’t cancelled with Alert already, I would have.
I cancelled my service with Alert because I had the new company coming to set up the next day. However I was still using my alarm at home because even if it’s not monitored, the sirens etc still work if someone breaks in. In the a.m. I turned the alarm off and immediately started getting some type of warning alert on both of my house keypads– beeping every 30 seconds or so. Couldn’t figure it out. So, I called the number on the keypad, and my debacle started.
First of all, if it’s not business hours, nobody picks up. You get a recording. Listening to the prompts, one of them is «If you are having a service issue or a false alarm, HANG UP AND CALL xyx.» Ok I don’t know about you, but if you had sirens blaring, or whatnot, who wants to find a pen and paper and jot down another number?! Why can’t they prompt you to hit a key and get a live person? nope. So I found some paper, wrote down the number and called. And again, another message. Basically it was a long message (I was on the phone for 10+ minutes) talking through all the ways in which to reset your system if you have having an issue. «If your smoke alarm is doing xyz, hit reset plus 2 plus 17 and then blah blah blah» for 10 problems. It was SO FRUSTRATING when all you want is a PERSON. There was finally a prompt if you need to talk to/​page a service technician, but literally 3 times the message says, «PLEASE ONLY CALL THE TECHNICIAN IF THIS IS A REAL, TRUE, EMERGENCY» like 5 times. OK, I get it, you’re closed and don’t want us to bother you but COME ON. I have been on the phone for 10 minutes, I don’t need to be reminded that «if your problem can wait, please call us back during normal business hours.» Thanks.
I FINALLY got someone on the phone– and was put on hold, twice. I mean at this point I am going nuts from the chirping in my house. FINALLY when the woman picked back up I quickly said «PLEASE DON’T PUT ME ON HOLD AGAIN!» She took my info and said she’d have a service tech call me. I said, ok, thanks, will he call me this morning? And she laughed and said, «uh, yeah, I don’t know when he’ll call.»
Right.
In the end, a tech DID call me maybe 30 minutes later, and was able to walk me through solving my issue. But COME ON. The customer service here is really lacking if your issue is not M-​F 9a-​5p. Until this weekend I wouldn’t have complained about Alert but after this I am glad I switched.

We had a pre existing system in our condo, and chose Alert to activate the service. They were on time for their appointment, and activated the system quickly. However, they did something wrong and we started getting a «trouble» call every day at 4 AM. It took them 3 attempts to get it right. Definitely frustrating, but it has worked well ever since they got it right.

We recently had our security system installed by Alert Protective Services. First we responded to an offer via mail through an intermediary for one of the big national security system chains and they tried to tell us the existing equipment wasn’t usable and it would cost us thousands to put in a new system. Then we called the big national security system company. 2 different appointments were made and we were stood up both times. And it is impossible to get through their phone system to reach a live person to talk to. When you do, it’s the wrong person and you need to be transferred. After setting up an appointment for them to do an installation using our existing equipment, we canceled due to terrible customer service.
Enter Alert. They were recommended by two friends who use them and had great experiences. Any time you call you instantly reach a live person who can handle your questions. Installation is quick, monthly cost is significantly cheaper. If you like tech then they can install whatever you want and link it to your smart phone through the
app. Their installers came out a few times to install different parts of our system and they did a great job. They were able to use existing equipment and added other features we wanted. After dealing with terrible service from other providers, Alert came through with great service, great products, and better pricing.

We recently purchased a Townhouse that had an Alert system installed when we bought it. Our neighbors all had the same system installed and mentioned Alert being a solid service. I called to set it up, the pricing was completely fair, and even though our system is 9 years old, they told me it was a great system and there are certainly newer ones out there that they could upgrade us to, but that they thought ours was good and no need to do it. I appreciated the honesty having just spent a lot of money on moving/​new home.
Scheduling was easy and the technician took the time to walk through the system and set me up with a mobile app to arm/​disarm the system from my phone which was nice. Hopefully I never have to find out just how good Alert is with any break-​ins or issues.

Our home was pre-​wired for Alert Protective Services but we didn’t activate for a while. A friend’s toddler came over and pushed all the buttons causing the alarm to go off on a weekend and customer service was very helpful in guiding us how to turn it off. We then decided to activate the alarm and have it monitored. It’s provided great piece of mind. I’ve accidentally set it off twice and they don’t limit your false alarms.

Yes, will add my 5 stars here. After checking out ADT (who was asking for a 3 year contract), I did decide to work with APS. They’ve answered my many questions and did offer a 2 year contract.
I had my own equipment from the previous owner and they managed to work with the existent sensors, control panels, etc.
Service is courteous and prompt. The technician who «hooked» me up had the patience to test everything, explained the how and what and even stuck the alarm stickers on my windows!
Also, by accident, I opened a window while in «Stay» mode and even though i had immediately entered the access code, the company called to check that everything was in order.
Yes, good business!

We just moved into a new home that had a foreign alarm panel to us. Within 2 short visits, Alert Protective was able to rewire the entire system without any damage to the house and met the needs exactly how we wanted the house to be wired. Both technicians showed up on time, were very kind to our dog and child, and extremely professional. They took the time to make sure we were comfortable with everything on the panels before they left. It is certainly a company that I highly recommend to anyone seeking monitoring service.

The home we moved into had a different security system and provider that had been paid for about 4 months into our new ownership. That group was one of the least customer service oriented outfits I have ever encountered. After not returning calls until a week later, they actually sent us a contract to renew for another 2 years. No Way! Through our own research and via the support of an old neighbor we confirmed that Alert was the best priced alternative with the level of service we desired. Setting up our house proved to be a bit tricky in eliminating the previous provider’s equipment, but Alert has been persistent in helping us get it right. We love the off site control we can have in turning the system off and on. I would highly recommend this company for your security needs.

Alert was already installed in a townhouse I recently rented and setting it up was a breeze. The people were very helpful and flexible in setting up apt times. They even put in a nice glass break feature for me. Having never had an alarm before I have no idea what it should cost but I found it very affordable. Would definitely recommend!

Recently I decided to get an alarm system for the first time ever. I shopped around with all the major companies that both send representatives to your house, as well as the self instalation companies. After speaking with the representatives from Alert both on the phone and in person, I couldn’t be happier. The rep and technician were very knowledgeable and friendly. While I did find a little cheaper prices with the self instalation companies, I’m much happier with the choice I made.

The home we recently purchased had an Alert system installed when we bought it. We still shopped around with a few different home security companies, but found Alert to be the best value in terms of the monthly fee and the level of service provided.
They were very flexible in scheduling our installation (even when we had to reschedule), and the technician who came out was very efficient in getting everything set up. He also took the time to walk through the details of working the system before leaving. We have found if to be a great product and really appreciate the high quality of service Alert provides.

We were customers of Alert when we lived in Chicago. We recently relocated to Evanston and had Alert install their system on an existing ADT platform. Their installer spent time explaining our current system and how the new system would integrate. He walked us through the operation and made sure everything was perfect before her left.
I would recommend Alert for anyone looking for a competitive local Alarm company. My in-​laws have recently signed up too!

The people at Alert are extremely customer service friendly and easy to work with. I had several questions before we ordered the service and the man on the phone talked to me extensively about everything before he even knew he had our business. I never hesitate to call for anything. Also, you speak with an actual human pretty quickly… there is no automated service, which I really like.
When we ordered the service, I accidentally forgot about the appointment time and they did not charge me! I was very thankful for that since the man stood on my front porch ringing my door bell for 15 minutes and I wasn’t there. They were very nice about it and simply had me reschedule.
One reason I’m giving 3 stars instead of 5 is that the Alarm System key pad is fairly confusing and although the man who installed it showed us how to use it, he did not write anything down or give us a user manual of any kind. Hence, we accidentally set it off ourselves when we first began using it. I had to call and have them talk all the buttons through with me again. Turns out, there IS a user manual online, but the man who installed it all for us did not tell us about it. So, if you use Alert, make sure to write down everything the man says… as I think that’s easier than sifting through the user manual.
Another reason I’m giving 3 stars is that there were charges we did not expect to have to pay when ordered the service. When the installation man showed up, he said the key pad that was already there was really old and one of the buttons was broken. So although we thought we only had to activate the service that was already installed in our new apartment, we had to buy a whole new keypad (~$ 150) and a battery (~$ 30).
Overall, we feel safe, so that is the most important thing!

After doing my research on Alarm monitoring companies I realized there are a lot of bad eggs out there. High monthly fees tied to long contracts in which the fees can «adjust» at the will of the company and poor customer service seem to run rampant in this business. Alert is a bright spot in all these areas. Not only is the monthly monitoring fee lower, it doesn’t adjust and the 2 follow up customer service interactions I’ve had with them have been quick and easy. No automated menus to plod through and no holding or waiting to talk to someone.
I chose the 2GIG wireless system for it’s GUI and overall easy of use and programming. Initial install was pretty quick and the tech was on time, friendly and walked me through operation of the system. The initial price of the system was a little higher than others out there but the significantly lower monthly monitoring fee will more than make up for that.
Very happy so far.

We just moved into a home with an Alert system already installed and were incredibly pleased with the service. When we called to inquire about reactivating the system, the rep was informative and never pushy. They’ll matter-​of-​factly run through the short list of options (it’s mostly standard and all very simple) without steering you in one way or another.
By contrast, as soon as I installed my new land line, ADT bombarded me with cold calls, even after asking to be taken off their list. (Apparently third parties can still market their products to you.)
The service is rather affordable and you pay only every three months, and they say you have an option to cancel any time before the next three-​month cycle, so it’s flexible as well.

We just moved into our brand new home and Alert is who we chose as our alarm service provider. The tech showed up early and was very friendly. Once he completed the very quick installation, he spent the next half hour instructing my wife and I how to use our system and the multitude of options that are available. The service is fantastic and the product is easy to use. We couldn’t be happier.

We’ve been using Alert Protective’s alarm monitoring for around 7 months now. They were able to work with our existing, older alarm system which was a big plus. Chuck Mishoulam (spelling?) was really helpful in getting our alarm to work with their system. It was pretty turn-​key and easy for us and we love that it’s a local business! Anyway, they just came out to help us install a few more motion sensors and it was also a great experience. Thanks guys!

Our experience with Alert Protective Services has been excellent. We originally were going to go with ADT, but after reading many of the reviews, it looked like perhaps ADT was not the way to go. Alert Protective Services came up as a top choice, and we did not officially decide to go with them until we asked a few friends, and they recommended them. We called the next day and were able to get an appointment for a security consultation in quick order. We worked with Rich McCullough who made time in his schedule to fit us in. He was able to review the security/​alarm system that was already installed in the unit, and suggested using it as it was in good order. We were able to schedule the installation and begin services within four days after the consultation. This eased my concerns as we just moved in to our new home in between. Our installation tech arrived within the time frame promised, and was able to get everything up and running in about an hour or so. He was very helpful and showed us how to operate the security/​alarm system. Thank you!