After Hours

Horrible experience. I called and spoke with Jay, who said he would be able to fit me in around 10:00 am the next day, which was Friday. On Friday around 9:45 I called to make sure Jay was still coming and was told by Jay that he was at another job; which was going to take him longer than he anticipated, but he should be able to make it by 10:30, 10:45. No big deal. When I called around 10:30 a women picked up the phone and said Jay was on his way and should be there in 5 – 10 minutes. Around 11:00 I called back and was told that Jay rang the door bell for 10 minutes with no answer; so he moved on to his next job. What a scam and a waste if my time. No one ever came or rang my doorbell, or called me to say that Jay was at the front door. If he didn’t want the job all he had to say was that he wasn’t available. I would not recommend this company to anyone.

I do not recommend After Hours Plumbing.
I had Jay come out to check out my plumbing issues and give me a quote. He showed up almost an hour late and in a van with no signage or indication of who he was (is this a real company or just some guy with tools and an old van?). He inspected my plumbing and said he’d call the next day with a quote, which he never did.
After two days I left a message with a woman at what seemed like a home land line (someone actually picked up the phone and screamed «Mom, I got it… Hello?»). I never heard back, so I called again and asked for Jay. The same woman answered and again said he would call me.
After a week and a half I finally called someone else. I could have had the problems fixed in the time it took waiting for him to call back.
In conclusion, don’t bother. Call a real plumber.

Plumbing in your home can be a nightmare or it could be a pleasant experience.
Mine was the latter thanks to Jay of After Hours Inc.
For years we had a plumber on call from Park Ridge. Early one morning as my wife and I prepared for work, we realized that our Ejector Pump Motor had burned out!
We called the plumber from Park Ridge and basically were told, «What’s more important, your basement or your job??“This meant that my wife would have to take the day off work to wait for the plumber to dispatch an employee to our home. (When an Ejector Pump Motor burns out, there is a possibility of an electrical fire) We have two dogs too; when we go to work they stay in the basement. This was an inconvenience for everybody.
My wife found Jay’s number in the yellow pages and gave him a call. Like a minute man, Jay jumped into action. I had already left for work and Jay was at my house in 15 Minutes. I’m not saying he can do this every time for everybody, but this time he was able to come immediately. Jay confirmed the pump was bad, the warranty was up and told us exactly what it would cost us to get back in service .As a temporary fix, and he lent us his industrial grade Ejector Pump until he’d pick one up for us. My wife was only 10 minutes late to work; she’ll get a time out.
The next day, Jay arrived early with an assistant and got busy. There was no question that Jay couldn’t answer. Although it was not an easy job, Jay fixed everything in a matter of minutes. The assistant was ordered to the truck for tools and supplies as the needs would arise. Because the ejector pump basin lid that I had bought to replace the rusted steel one was not universal, Jay made a custom pipe on the spot to fix the issue.
We are back in service and for a few $ more than the grouch in Park Ridge charged us 18 months ago, we have a lifetime warranty on our new Ejector Pump!
My experience with Jay was a pleasant one and I think yours will be too.