ACL Laboratories

No one likes getting their blood drawn or urine sampled, but the least these places can do is be properly staffed and timely in getting patients in and out. Horribly busy on weekends; there’s a chance you’ll wait over an hour. This is by far the worst ACL location I’ve been to, though once I was in, the phlebotomist was very kind and professional.

Very long wait times. You can see updated wait times on their website:
I need to take my squirmy 1 year old in for a blood draw today and I’ve been watching their website most of the day. It’s been between a 44 and 58 minute wait every time I’ve checked. Oh wait, now it’s down to 34. But I can’t just click my heels together and be transported down there in an instant while wait times are manageable. The waiting room is small and crowded. On on a prior visit, I found the technicians here to be quite competent and kind but the wait time is unacceptable. If you’re an Advocate patient you’ll unfortunately have to go here or another one of their locations for all lab work. Their nearby Wilton Building location does not do infant/​children blood draws but usually has far shorter times for adult blood draws. It’s a 5 minute walk from the main hospital building. The loop location also appears to have shorter wait times.

I always have an issue when I go here. My 3mo son gets blood drawn periodically and apparently many of the staff do not know how to draw blood from an infant. There’s been times specimen has been lost, not enough collected, or blood had to be redrawn because the staff did properly store or draw blood. Also they jave forgotten to put us in line to draw blood. Unorganized. Not very well trained.

BEWARE! They will charge you $ 800 for blood work if you don’t have insurance and will not give you any type of discount. It’s ridiculous. Has anyone heard of paying $ 800 for blood work anywhere? It’s completely ludicrous.

This place is horrible. They are severely understaffed– and the wait time is 30 minutes to an hour (at a variety of times as I tried to come multiple times to avoid a long wait). I would recommend going anywhere else, unless you have a love of sitting in warm waiting rooms for hours…

The staff at this ACL location is very friendly. They are well organized, well staffed, and really seem to care about the patients that have to be there. I visited in the late morning, and was told at check in that the wait may be about 5 minutes, but it was less than that. A bonus for me is that they didn’t mind when I told them I needed to be lying down when they did my blood draw. They just took care of me.
If you have to use an ACL Lab, I highly recommend this location.