Accurate Biometrics

I had to get fingerprinted for working at a school. Tracy was fantastic. She is friendly, professional and very clear. She took the time to explain which paper I needed, and she even talked with my boss on the phone to explain him which papers are required.
Tracy clearly went the extra mile to provide a great customer service. Thank you!

I don’t even know where to begin. Opens at 9, got there at 10. Was given the number 33, they were servicing number 11. The ONLY employee (whom was almost too nice… more on that later) have me the same spiel others have received. X amount of people in front of you, multiplied by 4min and there’s your wait time. LIES. All lies. Or maybe that’s how it floats when there is more than one employee. But today, it was a blatant lie. At 11, an hr later after I arrived, they were servicing customer 18! 18! Really? The lone employee was doing the job of at a minimum 2 ppl. She was the greeter, the info desk, cashier and fingerprint/​photo tech. And also the entertainer. While her attitude was certainly upbeat and helpful… at some point you gotta let the small talk fall by the wayside. Between her side conversations with whomever, having to answer questions/​check the paperwork of ppl walking in and actually take photos and fingerprints… that 4 mins they lied about, is closer to 20! Plus apparently if you come with a group of people (who shows up 10deep to a place like this btw? The university of Chicago, that’s who. How bout next time you make an appointment? Then your fingerprinting fieldtrip doesn’t tie up everyone else’s day? Just a thought!!) you all share the same number! So there weren’t actually 22 people ahead of me. The number was closer to 32! For ONE employee to handle. Insane. And according to her, this was par for the course on a Saturday. Budget cuts are a mother, huh?

I was kind of dreading to get my fingerprints after I read the reviews but the lady was very helpful and made it a painless experience! Answers all questions and explains the process so there is no confusion. I will definitely go back if need be! (Maybe it just depends on who is working, I went on Saturday 9÷19÷15)

The most ghetto establishment on the planet. The woman behind the counter is so obese she can barely move and treats the customers like dog crap. You cannot even print out necessary documents here. Avoid like the plague!!!

Came here today to get mandatory fingerprinting for work and had one of the worst customer service experiences ever. The woman behind the desk was rude, unpleasant and unhelpful. I didn’t have all but one of the necessary forms to complete my fingerprinting and when I asked if my boss could fax them the response I got was «she could try if she wants to waste her time but our fax machine is broken». I’m jealous of the other reviewers who had a pleasant experience because this woman was a day ruiner.

Very fast and good quality. The lady is very professional and nice!

I came walked into this fine establishment (sarcasm) to get my fingerprinting done for work. They were on number 32 when I walked in. I got a card and my number was 44. I was informed that there would be a wait, roughly 4 mins per person. I figure sure, what the hell. That’s only 12 people away, 4×12 = 48 mins. Let me just say that this was one of the worst experiences waiting I’ve ever had.
This fool announces to the customers that she was getting sleepy and that when she gets sleepy, she slows down and then she might not even get to us. So she told us all to tell her some jokes to keep her awake. At this point I’m thinking wtf. is she serious? So some of the customers that are waiting get slightly agitated but play along and tell her some jokes. She straight up stops what shes doing to just listen to these said jokes. Are you fricking serious? She then proceeds to tell us jokes and how she messes with the customers. Then she goes on this huge thing about her son. All the while, taking breaks from doing her fricking job.
Long story short. Approximately 6 people left. Just straight up left because this incompetent POS wouldn’t do her job and wanted to tell jokes all day long. So I got there at approximately 2:00pm. I left at 3:50pm. Are you fricking serious? Keep in mind that they were on was 32 when I walked in and I had 44. So 12 people, and then subtract the 6 people that just walked out. So she fingerprinted 7 people (including me) in fricking 2 hours and 50 minutes. What a joke.
Never come to this place. EVER.
B*tch needs to be fired.

I came here to be fingerprinted and I must say that Tracy was very efficient, helpful and very nice. I really like the way she ran the office. Although this was my first visit and I don’t anticipate having to come here again, I felt compelled to come home and review this location because of Tracy.