Access One

Amazing company to work with, easy, reliable, wouldn’t think to go anywhere else. Never have an issue contacting their team to resolve issues. All around good guys over there at Access One.

Just an update to the review below — it is now August 4^th and we are still waiting with no end in site for our phones to be installed and running — this company is HORRIBLE!!!

This is the worlds WORST company. Awful customer service, awful contracts, awful rates and awful service.
AVOID!!!

Keeps calling me pretending to be my current service provider and gets little snippets of info from me and the other people at work. Now they keep mentioning things over the phone and it’s really obnoxious and scammy.

If I could give this company 0 stars I WOULD! DON’T GO WITH THIS COMPANY. THEY WILL STICK YOU WITH A CONTRACT!!! THEY WILL FIND A WAY TO RIP YOU OFF!

Was shopping around for Internet and phone service for our small business. Access One Inc had similar pricing to everyone else. Their minute plans on phone service were restrictive and I ended up going with Paetec for phone service. They had slightly lower pricing for a T1 and so I decided to get a line with them for my backup T1. First surprise was that they do not provide a T1 router??? This is standard with almost any other provider. After a bit of back and forth they provided me with a T1 router. I had service with them for 3 years and at the end of 3 years I was going to turn off the T1 circuit and get phone service with them (pricing and plans had improved).
That when the surprises started. On the original contract (signed 3 years prior) there was a clause that if I didn’t cancel within 90 days of the end of the contract, they would automatically renew the contract for another 3 years (yes 3 years) Of course they don’t call to let you know you are nearing the end of the original contact (don’t get me wrong I did sign the contract and 3 years ago I probably did read that clause) but I forgot so yes it’s my fault. I should also note I called to cancel service just after the contract had expired and was renewed and they would not agree to release us from the contract.
Of course they called around the time the contract was due for renewal, asked if they could land more of our business but still didn’t mention the auto renewal or even hint at it.
A very different experience than I have had with any of my other service providers in particular Paetec. Paetec is always great about calling and keeping in touch with regard to contract information, general well being calls and updates.
The T1 with Access One Inc. was 100% stable the whole 3 years and I have no problems with the service. Customer support and account management for all intents and purposes does not exist except when they want new business with you. Don’t forget to cancel your service if you plan on it within 90 days of the end of contract otherwise you are stuck with them for another 3 years.
You can get much better from most of the other big companies that provide comparable Internet and IP phone service.
I recommend staying away from Access One Inc.