AA Best Appliance Service

I have used this repair service for a few of our repairs. They have fixed our oven and clothes dryer expertly. I recently had a problem with my dishwasher. They gave me an estimate that was reasonable, and I initially said to go ahead with the repair. But, I ended up deciding to get a whole new appliance shortly they left. They were very understanding and charged me just for the service call. It is very hard to find honest people these days. I will continue to use them in the future.

I have been using AA Best since approx 2008, when I had a washer/​dryer break on me. They are upfront on price, get the job done quickly, and get it done right. They have repaired 2 washers for me, a fridge, and a couple other appliances.
If they can’t or don’t do that service, they are honest about it too. They won’t waste your time.

Did they fix my problem — Yes. I will only be honest with the work done though. My washer was leaking water into the drum. I needed a new water valve and I told them that on the phone. They said there’s a $ 69 a service charge — and I assumed that would be part of the repair costs, and that they use that to deter people from just getting free estimates.
Well they had the water valve with them, and this is a $ 30 part, but he said it would cost me $ 170 to repair.
I then asked, and that’s including the $ 69 charge? He said, «no the $ 69 charge is in addition to that, but I’ll lower the repair cost to $ 140.»
I then had to help him take the washer off the dryer. He replaced the part, but then when he was going to test it, he forgot to connect the water valve to the internal tubes, and he asked me to turn on the water. I said, «don’t you need to connect those tubes?» He said, «oh yeah, right, that would have been bad.»
It was fixed in less than 30 minutes, and I was charged in total $ 140 + $ 69 = $ 209. If I subtract $ 30 for the part, that’s $ 358 an hour!
After the work is done –two things have happened.
1) Our housekeeper left a note «is the dryer not working? I had it on for four hours and clothes are still not dry.»
He forgot to turn on the gas valve when we reconnected the dryer.
2) Today, while running the dryer, the room is stifling hot and humid. The metallic dryer vent fell off. I just doubt that he put it on securely as he was trying to get done as quick as possible.
So those are the facts. The job was done. I paid $ 358 an hour for the work done. There were some «brain fart» moments — we’ve all had them, but when it’s a professional you’re paying, and that’s what they do, you do want it to be done right without the «oops» moments.

AA Best Appliance is great. They were able to fit me in on the same day I called. Ivan quickly diagnosed the issue with my washing machine. He had all of the necessary parts and repaired it within 30 minutes. He was friendly, respectful and knowledgeable. I would definitely recommend AA Best Appliance. They provide excellent customer service and high quality work.

We’ve used AA Best Appliance for a washer & dryer repair at our rental unit. Ivan is great! He provides honest, professional service with quality repairs.
At the beginning of November the motor went out on the dryer so we had to purchase a new motor. A couple weeks later one of the tenants contacted me saying that the dryer was taking 2 cycles to dry and was rattling. Ivan was able to come out the following day to assess the situation. He determined that the rattling was from the new motor having to settle and that the dryer wasn’t drying because there was too much lint build up in the duct. Not only does he tell you what’s going on but he shows you why something is or is not working. I feel very confident in the quality of service I received. He kindly cleaned out the lint for me and checked the motor. The rattling has stopped and the clothes are drying.

I can’t say enough good things about AA Best Appliance or Ivan – but prompt, courteous and thorough is where I will start.
I was in a situation where I had already been through another service company who misdiagnosed the problem and the part for my dishwasher. $ 200 later I still had a broken machine. Ivan arrived on time, did a very thorough inspection and was able to remove the debris from the pump and save me the cost of ordering a new part.
Best part for me (beyond no longer having to wash my dishes by hand)? No need to shop around for appliance repair next time something goes wrong :)

1. Were on-​site for repairs within an hour of my call even though it was a non-​emergency
2. Cost was reasonable for the visit and repair ($ 179 to repair washer spin mechanism).
3. Re-​oiled the same mechanism
4. Raised the washing machine an inch to help prevent future damage
5. 90 day labor warranty, 1 year product warranty

Ivan was very knowledgeable and an extremely nice guy. Price was good and work was great. Call these guys.

The spring that helps lower the door to our dishwasher broke so it needed to be replaced. I called on a Monday and was given a 2 hour window that he would arrive that Wednesday. The 2 gentlemen were on time, gave us an estimate and worked very quickly and efficiently. I would use them again if we needed appliance repairs.

For the second time in about two years, my refrigerator was dying — loud noises, rising temperatures, etc. Some web research uncovered my problems were pretty common in the model, so I started to look into replacements. To get one that would fit the abnormally small space, it was going to be about $ 1400, so I decided to call AA Best.
Ivan came out and immediately knew what the problem was. Two hours later, it was not only running again, but he installed some extra «stuff» to prevent the problem from recurring. He even hooked up the icemaker, which had been disconnected since I’d moved in three years earlier. Yes, I’m lazy.
Anyway, highest recommendation from me. The price was fair and Ivan really knows what he’s doing. I will definitely call them again when the next appliance breaks.

The phone number no longer works

Interesting. I called this company as it was recommended on Unilocal and Angie’s list.
The person called me back and told me he could not help me as they don’t service my area. Fine, so I asked if he could recommend someone who did. He said he couldn’t recommend competition? but he doesn’t service my area? I think that’s very unhelpful. anyway, he hung up on me.
I can’t help but write this as someone who is rude may not always be good to use.

Something’s fishy. I had an appointment that was to be confirmed by the lady answering the phone the day before or before they showed up to my house. No call came. In the meantime I had errands so I missed the serviceman. Not sure who Ivan is on these other posts — but this man that called was a heavy latino accent and sounded threatening on the phone. he said. ‘Why didn’t you call DUDE — you’re wasting our TIME and out GAS. !!!” And then waited on the phone. I’ve been worried ever since. The lady on the phone was nice though.

I have been using this service for 8 years and have always been very pleased. Ivan is honest and will tell you if your appliance is worth repairing. Recently, my dishwasher wasn’t draining and I was scheduled to host a party in my home. I left a message and Ivan was able to squeeze me in and fixed the dishwasher. Yay! The service fees are very reasonable as well.

Great. Really really great. Ivan was right on time for the initial service call, ordered the part we needed, and came back 2 days later to fix the machine. Very polite, quick, and what I assume was a reasonable cost (service fee and then the cost of the part). If any of our appliances break again, we’ll definitely call Ivan. He even liked my cat.

My GE dishwasher was not draining properly and was running endlessly. I called AA Best on a weekend, and even though no one answered, AA Best followed up immediately the following Monday to see if I still needed assistance. I had an appointment within a few days and was given a 2 hour window. Ivan called before arriving and came close to the beginning of the window. He was prompt, courteous, friendly and fixed my problem. He even gave me tips on some issues I was having with my furnace, free of charge. I thought the price was reasonable. I would definitely call them again.

Our Kitchen Aid washing machine was not spinning properly and we called AA Best and had an appointment 2 days later.
They gave us a 2 hour window of when they would arrive and said they would call when they were on their way. The delivered as promised.
Ivan took a look at the problem and said he did not have the part with him but would return 2 days later or the next day if he had a cancellation. He gave us a firm estimate of the cost to repair.
The next day he came and repaired the washing machine and its good as new.
The initial service call was $ 60 less than Sears. The final cost was exactly as promised.
I would highly recommend AA Best and will call them again if another appliance breaks down.

I called Monday to see if anyone could repair my washer and by Tuesday afternoon the wonderful service guy was there. He even gave me tips on how to use the washer more efficently. He had a great attatude, humorous and polite. I would recommend this company to anyone. The price was very affordable as well.

We just moved into a new place when our washing machine began smoking (literally) halfway through a cycle. A day later the dishwasher door fell off one of its hinges and would no longer close.
I was referred to Ivan from our home inspector. He came out the next day, was on time, and not only fixed both issues for a totally reasonable (read: below what we assumed we would have to pay) price. He also pointed out how to maintain both machines and some best practices for preserving their life.
Next time something smokes or falls off, Ivan’s our man.