A-1 American Limousine

One Star is TOO MUCH for this joke calling itself a business! The man making reservations on the main line has no clue that he is in a service industry, nor has he any clue as to common courtesy or professionlism. His behavior was rude, and was completely unwilling to provide any detail regarding options or alternatives to a Groupon that had not yet expired. I was upfront that the Groupon expired the day before my travel was to begin. «No. No way. It’s no good.» is all he would say. He would not even accept the original purchase value as a credit on the booking, even though it states quite clearly on the Groupon that the purchse price «NEVER EXPIRES»
Inexcusable.

Short story: Stay away! The car was filthy and the driver messed up the reservation even after I had confirmed it the day before.
Long story: I used A-​1 for a trip from the city to Midway because I had a Groupon. In my reservation, I requested that I be picked up in Lakeview, we’d pick up my friend in River North, then head to Midway. I then confirmed it the night before. When the car was late picking me up, I called to check on the driver’s status and was told the driver thought it was easier for HIM to pick up my friend first then me, then on to the airport so he was waiting in River North. I hopped in a cab to meet them. So I even had to pay $ 15 more for a cab down.
On the up side, when I got there, I realized we had been upgraded from a town car to a stretch limo. Any excitement was quickly squashed after getting in. The car was the most disgusting thing I had ever seen. Every cup holder was filled with a dirty cup or can or water bottle and there were crumbs everywhere. None of the bottles or cans were the same leading me to think it was an accumulation of multiple trips and the back had never been cleaned. Had we not been late, I would have gotten out and taken a cab. It was so awful I took pictures and can submit if asked.
After getting back from my trip, I immediately sent a complaint to Groupon and received a credit for the trip.
Don’t waste your money like I did.

Horrid. I called to say I arrived at O’hare and the girl told me the driver would be there in 2 – 5 mins. After 10 mins I called for am update and she told me 5 more mins. Another more than 10 mins goes by, I call again. This time she tells me another 3 and is incredibly rude to me. I shouldve taken a cab at this point. Nope. By the time the driver arrived I had waited over a half hour. I’m clearly annoyed only to get in the car to find it reeks of smoke. I will admit that I was unpleasant, but the driver starts yelling and cursing at me. Going on and on and on. I kept my voice calm hoping to calm him back down, asking him to please not speak to a customer like this. That didn’t go well. He continued to yell, tell me I wasn’t a customer (hello, I am paying you!). I called the company so they could witness, since he was not stopping 2 employees heard his tyraid. He had to take me to another terminal so a different driver could take me home. I cannot express how horrified I am. Do not use this company! They are unprofessional. If you bought a groupon get it refunded immediately.

Was going to use A1 for a trip to and from Midway around NY’s because I saw the Groupon and it seemed like a great deal. So I purchased the Groupon, called A1 to setup a reservation and within 5 minutes, I signed back in to Groupon to cancel my purchase. The person over the phone at A1 was incredibly rude and short and I will never use their service. I understand they are probably busy with phone calls and reservations due to the Groupon but that does not allow them to be completely unprofessional.

This has got to be one of the best Limo services in the O’hare area. I don’t know how far their services range but judging from my multiple experience, they offer nothing but the best. The drivers are all courteous and polite and the prices are very reasonable. I wil definitely recommend these guys to all.