680 N Lake Shore Pl Residential Leasing Management

So. Not. Helpful.
My questions always just come back to me with a whole lot of excuses. And that’s if I’m lucky… sometimes, they won’t get back to me at all. Their attitude is very much just: «deal with it.»
They’re so eager to please a lot of the old-​timey residents here (the ones who have been here for-​ev-​er) that they totally compromise I think on some values that are important for a management company… namely, respecting their staff (I actually got a memo once telling everyone in my building to stop making conversation with the doormen, as if they couldn’t possibly manage being friendly and monitoring the single door they have to enter the residence part of the building at the same time) and making sure communication lines are clear and rules that they set are clearly followed (same doormen tell one thing, things go awry with that, then management says that oh well they actually committed to something that was against their general policy so yeah tough luck deal with it).
Oh not to mention they are very charge-​happy with the repairs, and get kind of mean when you call to ask them why there’s a $ 45 tack-​on to your already exorbitant condo fee… Next time my toilet won’t stop flowing water (no skin off my back, heck you guys are the ones who pay the water bill I thought I was doing you a favor … and did I mention this was when I just moved in and the toilet was already like this?), I’ll just let it be. Better to just shut the bathroom door than deal with the cranky.
They just need to get better.