31st & Wallace Currency Exchange

I went in on a Saturday to purchase a plate replacement sticker after receiving a ticket from the city for no plate sticker. I had been unaware that it had been stolen. The girl who serviced me was polite enough, asked for my current registration info handed me a temp plate, receipt for the replacement and sent me off believing everything was fine. Now I need to contest the ticket so I have to provide a copy of the original registration. Well I don’t have that because the currency exchange kept it. I call the facility on Tuesday morning to explain only to be cut off and told «ma’am we make a copy of that» I stated I did witness the working make a copy of the original however, she never handed it back to me. The response was «well there’s nothing I can do about that I wasn’t the one who took care of you. You’ll have to wait until the replacement comes and provide that info.» I explained the city only gives 7 days for a person to contest and was told «well there’s nothing I can do for you» I said so now I have to pay for a ticket because someone there did not do there job? «You can wait and send in the info in 2 weeks when you get the new one». So I asked what was done with the copy you took «we sent that in to the secretary of state» I ask if they retain a copy of that for their records and was told «no, you just have to wait». SERIOUSLY lacking in knowledge and customer service etiquette. Very dismissive and openly annoyed with customers. Working in customer service myself I am very nice to others, this person here deserves one crappy day after another!

How long you can hold people in the line 40 min! they should higher professional people who can deal fast in any situation. Today I went there to get money order I wait in line for 40 min (not mention on the front of me was 4 more people in line) the man was attending one person for 40 min can you believe that and when we asked him how long more he said it will be in a while … that is ridiculous!!! so I just woke out of the store. Thank you for wonderful waist of time !!! never coming back there !

This Currency Exchange bushiness is the worst, I did a notary at this location and they conditioned to fax the notary by themselves to insure the security of the content. I let them do that, but then I discovered that the fax wasn’t sent to its destination! it caused me a lot of problems for more than two month. I will never use their service again.

January 12, 2012 2:00pm my mother goes in this place and hands a short mid age Hispanic looking chick $ 300 dollars and asks them for change. The girl quickly put the money away without telling my mom how much she received and gaved her change of $ 200. My mom does not speak English well but she did get them to give her back her money. I think it was done purposely. I go to many currency exchanges and never once did anyone make such big mistake. This place is a disgrace for hiring such stupid people who don’t even know how to count, or even worse they do they are just stealing and thinking maybe costumers that can’t speak English won’t know how to count either.

Friendliest Currency Exchange ever! Is that possible? The woman didn’t even yell at me when I didn’t have half the information I needed to get a new city sticker! Ah, shout-​out to Southside kindness!
You can use your debit card here, but there’s a $ 2.50 additional fee. It’s probably worth it, though.

I’ve always had good service here, although I’m only in there to get a CTA 7-​day or 30-​day pass. During the whole Doomsday scares, they’d sometimes have run out, but usually they’ve got what I need in stock.
The most windows I’ve ever seen open is two — and that’s rare. I guess there’s not a huge staff there to warrant it, but sometimes that makes the line about 4 or 5 people long, and for some odd reason I’m always there at the same time as people who don’t know what they need to do or understand a process or want to argue some price or something.
As much as I’d like another person there to recognize this and open up a second window for people who know what their business is at the Exchange and have the brainpower to know how to get it done in a fraction of the time as the people hogging up the only window — it never happens.
It’s a good place, you can get what you need to have done, but if you see one window open and four people in line — might want to consider coming another time — or go the extra 5 or 6 blocks west to the other Currency Exchange nearby.