12GA

Ugh, another poor review for a small business.
It pains me, because how well I know these struggles, but I have been really puzzled by this company and their performance.
I needed color copies last year, so I called them and spoke with a nice young man who assured me they would be more than happy to print them.
However, the color copier was down so they would have to print them at the suburban location and run them to the Bucklown office, which meant I could have them in three days.
I was quoted one price, and then as the conversation progressed, I was quoted another, higher one. These things happen, so fine, sure, that’s cool.
The copies were delivered to the city address as promised, and ready when we came to get them. Groovy.
Flash foward a year later — I need new color copies. I emailed the basic email address, and received no response. Hmmmm. I called the number on their business card, and went into someone else’s voice mail — — not the name on the card. I did not leave a message, as I was very confused. I emailed AGAIN, and, in keeping with their bizarre customer service, did not receive any reply. And SCENE.
Unfortunately, as I was on a deadline, I ended up at Kinko’s and knocked out the color copies myself.
I always try to patronize small business, especially small businesses in Bucktown. I just won’t be attempting, futilely, to do any further business with them.

Hmm. This is place is fine, a little weird. You’ll walk in and wonder if you should really be there and hesitate, I don’t think they get many people in. It is, I think, a print design, tech consultancy company, but one that has a shop area here for internet access and photocopy services etc., so you get pretty cheap printing or internet and get to observe all the sexy office politics and flirtations in their rawest form. Though you do get the impression they’re waiting for you to leave for just those reasons.
Though this one time I walked in there to use their printer and the two people at the front didn’t seem to know how to use it at all, and they had to call some young tech kid in from some smokey back room.
Anyway, good, fine.