T-Mobile

The customer service at this location is horrible! I went to ask a simple question about my employee discount, & the sales rep acted as though he had better things to do, while the supervisor just stood there & didn’t say anything. The manager here is terrible & is just as bad with customers. I don’t recommend this place

Do not go here if you expect any type of customer service! I usually don’t start off reviews like this but, it’s the only way to get the point across.
I came here to solve an issue with my phone service. I was told by the store MANAGER that even though it is a CORPORATE store, they could not help me with my problem. I even asked him if I could call customer service using the store phone. My problem was I could not make calls and I had no other available means of calling customer care. I was refused that option, told that they wouldn’t be able to help me over the phone and should just start new service. When I refused I was given the number to customer care written on a post-​it and was pretty much blown off after that. This was from the STORE MANAGEMENT. If you’re looking to start new service or purchase something I wouldn’t do it here. They might treat you like royalty at first. However, that will all change when you need help with a non revenue generating issue. I’d rather go to the store in little village. Shop at your own risk!