Pep Boys

Work got done. But the bill… it was more like an auction,” 79.50, can I get a 79.50…No sir that’s summer prices, 54.14, can I get 54.14… we can quote you 49. Can I get 49. 39.90 final offer? Sold to the gentleman with 2009 ford and an angry face.”

If I can rate them 0 (zero) I will. This pep boys sucks so, I called this pep boys about how much just to change the headlights and the guy told me $ 114 for the labor plus the bulbs, I said ok that’s decent. So as soon, as I get there this man on the desk just giving me an attitude and rushing me on the process. So I filled up the papers and stuff and he asked which head light should they change? I said both might as well if you’re charging me $ 114 for the labor. He said no ma’am we only unsrewing half of the bumper for 114 if you want me to do the other bumper to change the headlights that’s going to be $ 287. I said really to change both head lights for 2010 Chevy Malibu. This just throw me off and I left.

Took my car here because I was tired of dealing with my dealership. The first oil change went fine. I took it in for a second oil change. After that I had an oil leak due to the fact that they did not put the filter on properly. I used to do all changes when I was 13. It’s not rocket science. Coincidentally two of my bulbs burnt out at the same time on my break lights and one of my shocks was mysteriously missing a bushing. Anything can happen but It’s my opinion it doesn’t add up.

The women that work here are incredibly friendly, helpful and knowledgable. They are honest and respectful. Which goes a long way because I know nothing about cars. This store will forever be my first choice.

These guys are so professional and so helpful! I pulled into their lot having my hood not staying down after flying open on the expressway– David managed to fix my hood down with a winch rope and made my ride home much easier — thank you so much guys you’re the best!

Pep Boys in Chicago Ridge has saved me 3x! They were open Memorial Day when everyone else closed and had wide variety tires in stock to fix my flat tire and in time for me to make ia wedding! David, the Manager, was exceptionally responsive and gave me great price for all 4 tires. Their Service dept open til 9PM when most others closed for after work repairs. My tail lights were out; no appt necessary they took care of it immediately & had bulbs for my Hyandai. I highly recommend PepBoys.

I needed to get the brakes fixed on my vehicle. I went to the location in oak lawn however they did not have the right piece for my car so I was directed to the Chicago Ridge location, since it was larger and had in house car parts. When I got there my brakes were inspected, to my surprise this location did not have the piece I needed for my car. The events that took place after lead me to write this review. The team here was outstanding! They called around to other locations to see who had the part in the store. They did not want to order the part because they wanted me to have my vehicle repaired same day. That made me happy and made me feel like they value their customers. Most of the stores they called did not have the piece but finally they were able to find a place that did. Someone from the staff went to pick up the piece and my vehicle was fixed shortly after that. The downside was the waiting as I was there for a long time, but after factoring in the amazing customer service, going above and beyond by driving to different locations just to find a piece to my car so I can have it the same day it went in for service meant a lot. They also gave me a free oil change for my wait. I would recommend this place to everyone.

Bad customer service. Will not be returning anytime soon. Made my daughter’s car worse than when I brought it in.

Very helpful staff, and are able to explain everything. Sal was particularly helpful and even gave me a leverage bar from his own car. Great experience here.

Over the summer these guys took three tries to fix the leak in my radiator. I came back this winter because I only had heat coming out of half the vents. They tried to fix it by hand while waiting for a part and somehow managed to make the air only blow cold (during a week of –5 degree weather). I bright it back in two separate times and they could not fix the problem. They ultimately got it back to where it started (heat out of only the driver side). In the process though they mixed orange and yellow coolant together so I had to bring it back and get my radiator flushed! Terrible, slow service and rude counter people. I will never take my car here again.

My boyfriend and I took his car in for a battery change and thought everything was just fine and dandy. After getting stranded in a parking lot and getting it towed to my dealer, we found out that the technician didn’t tighten the connection well enough. After thinking that it was okay, a week later the car wouldn’t start again! We got it towed to a different auto repair shop and our mechanic told us that the positive battery cable was corroded on the end the corrosion register was wedged between the battery and cable end, causing the battery to be unable to charge. I am completely dissatisfied with the service Pep Boys has offered me. I am disappointed that no one really seems to care or understand the issues I am having. For the past three weeks I have been having issues revolving the battery and it’s been such a hassle getting the car towed and looked at. Completely inappropriate.

2 hours to fix a flat. This place is really really slow. The sales guy made me feel like he wanted me to go somewhere else. I don’t recommend any one using this pepboys. This is how it is every time I come here. What a waste of time.

Great costumer service., fast and great prices. I will be needing oil change, defiantly go back again.

I was recently involved in an accident which required a new tire (rim/​core). I went to my favorite Pep Boys in Chicago Ridge, IL for assistance. Jamie went out of his way to help me find a core/​rim and get the new tire on. Respectively, two technicians Chris and Janet performed excellent service on my car.
What was equally astonishing to Jamie’s eagerness to help, were Janet’s efforts: above and beyond the call. Janet was able to get my head light working (electric wiring was moved as a result of the accident impact). This feat allowed me to continue nighttime driving while sorting the matter out with my insurance company. That (unrequested) work was extraordinary and I am indebted and grateful.
The store is clean, service desk staff is courteous, free wifi and technicians are very competent and go the extra mile.
I’ll definitely be back for my oil change soon!
By the way, I experienced incredibly POOR service at the other two area Pep Boys (Crestwood & Oak Lawn) — dirty facilities and obnoxious staff; less than polite and not helpful)

I made an appointment for a wheel balancing, and they actually kept the appointment time and completed the work. The waiting area is much more open/​clean than other locations. (I’m talking about you, Crestwood). The Crestwood location has delayed appointments every single time I’ve been there. The first time was an hour and a half past my time for an oil change, the next time was 2 hours and 40 minutes after my time, so I ended up leaving with no work being done.
If you’re going to do business with Pep Boys, this is the location with which to do it. Avoid the Crestwood store like the drunk single mom at a party.
However, if you’re buying tires and a road hazard warranty, get them from somewhere that will replace your tires when they can’t be repaired. Having to pay over $ 90 to replace a $ 60 tire is unacceptable with a road hazard warranty.

Really great customer service! In today’s world, good customer service doesn’t seem to be the norm… even if you job IS customer service.
The staff is friendly, knowledgeable, funny, and helpful. I know I’ve been here before — probalby 8 years ago, to get tires on a previous car. Today was just to patch a tire that had a nail in it. I was in and out with a smile on my face. Great job!

I go to this Pep Boys quite often to get anything I need for my car. They have a huge store for auto accessories and they have the auto parts on site so you don’t have to wait for someone to bring it to them or they go pick it up. My favorite people behind the counter are Dave, Anthony and Sam. My favorite mechanics I can’t remember their names but they always give me answers when I’m being nosy under the hood or asking what this/​that part does. They are extremely nice and very patient. They also let you know whats going on with your car and their hours are later than most auto repair shops. Also, sign up for the rewards card and get free brake inspection and a certificate for every $ 100 you spend. I like it here a lot and would never go to any other Pep Boys unless I move out of state. Good people at this place! Only thing I can complain about is the restroom, it is clean but I wish they would clean the toilet.

Not really ever a good experience. I only go here when I need to. They could do better and the prices are okay, sale prices tend to be worth stopping in for on occasion.

Stopped here to get my tires rotated and I was very happy with the service. The guy behind the counter asked if I wanted to sign up for their Auto Awards program. I figured what the hell, it was quick and easy. When I went to check out he told me that the rotation was .82 cents or something crazy like that. I don’t remember the exact figure but I know it was less than a buck. Apparently when you have a rewards card this service is free (I think you only have to pay for tax). Looking a their website I’m realizing that there are several free things for Rewards members. Score! Thanks Pep Boys!

Took double the estimated time. While crowded with customers, there were more than enough employees that should have been helping the problem, but weren’t.