Esparza Pool Installation and Landscaping

Last week we called to set up an appointment to replace our pool liner and they agreed to a date a week later and told us that we would have someone come by before 10 am. The day of, it was already past 12 and no one showed up to out house, keeping in mind that I had to take a day off of work for this. After we called them about 11 times (to which at one point the owner shut off his phone not to answer the phone) the secretary finally answered and apologized that she forgot to put us on the schedule and that she would send someone in two days, and that they would also be there by 10 am. The same thing happened the second time they were supposed to come. I had to call them 20 times and all they could tell me when she finally answered is that they were behind on a project and she would call me back. An hour and a half passes and again I had to keep calling until someone answered the phone. At this point I was mad, I had already taken a second day off of work and they couldn’t even bother to tell me they were behind schedule and would not send someone that day. Instead no one showed up and they didn’t bother to inform me. After she finally answered that day she ended the conversation by saying we can just find someone else to replace the liner and hung up the phone. This is not how you run a business. I wasted 2 weeks of time in which I could have found someone else to replace the liner and had the pool finished already, as well as 2 days of work for a company that couldn’t bother to show up.

Sergio has installed a pool for us before through American Sale. Everything was fine the first time. We moved and decided to have another pool installed at our new home. Sergio gave us a quote for $ 1200 new installation and told us to wait until the weather warms up a bit so we can have it installed. We thought great! Great price, he does good work, etc. Well, weather warmed up and we called Sergio to install the pool– no answer, no call back, nothing. Funniest part was we saw his guys installing a new pool RIGHT ACROSS THE STREET from us. We thought he was great the first time we worked with him but the whole *ignoring our phone calls* thing is just childish and unprofessional. If you don’t want work, let us know so we can find someone who actually appreciates people’s business.

Don’t bother. They don’t return phone calls. I was told they would be out within the week but would call first. Never heard from them. Found someone more reliable.

Used Esparza to close the pool for the winter season and winterize everything and they were better than great, even with the high expectations we had from the wonderful installation they did with the pool earlier this year.
They were great at scheduling, on time, worked their butts off, cleaned up incredibly well, and were excellent at doing an A+ quality job in every aspect of the winterizing job.
It is really a pleasure coming across such an outstanding firm that employs such polite, hard working, and conscientious people who exceed expectations.
If you have a pool that needs closing, or have a botched installation or just flat out need a pool fixed, your search is over. These are the guys!
Sergio is the guy to deal with and a very trustworthy guy.