Enterprise Rent-A-Car

My experience at this location was TERRIBLE. When I arrived I did not have to wait long to be called however when I was called up the lady working with me also tried to complete another customers deal at the same time which I found rude. After I was finish and my car was given to me we walked outside
to check for damage and the inside/​seats were extremely filthy with heavy stains and dirt spots. Not only was the inside filthy but a strong odor of cigarette smoke consumed the car. The sales person acted as if she did not know what I was talking about and couldn’t smell the strong scent lingering. Nevertheless I took it because I had to go. Once my time was up I returned the car and I was given a set price to pay. Once it was paid I noticed two days later my card was charged again without my permission. I quickly contacted them and all I got was the run around. I finally spoke to the manager and she agreed to refund me my money. I waited a week and still nothing, I called and again she said she was refunding my money. I allowed three days to pass and still nothing. I finally went in and spoke face to face with the manager and she basically told me her employee added my price up wrong and undercharged me for my rental so they charged my card again at their own discretion without informing me. So I asked her if it was okay to charge my card because your employer wasn’t paying attention to what she was doing and she told me yes and their was nothing she could do about. I did end up walking away because she wasn’t worth the thoughts going through my head at that moment. I did call corporate and I guess they support shadiness because I have yet to hear anything else after I filed my complaint. Needless to say I would never use them again nor will I recommend them as a last result to anyone.

Probably the most efficient service I’ve ever had renting a car. Trouble free, and good prices.

Excellent, speedy, efficient service. Our associate Keeya was fabulous. She had to wrangle a few different things while we were waiting and she did it all with finesse and charm. I appreciated her and her service.

I had a horrible experience with this location. I usually rent from the location in South Holland, but I found an unbeatable deal online that only the Chicago Heights location would honor.
The nightmare began on the morning of my road trip. I called the location at about 7:45am to request a pick up from my house. I was told «no problem» and that someone would be there in 20 – 25 minutes. I was pretty anxious to get on the road so when 8:30 rolled around, I called the office again. I was told that the driver should be at my home any minute. Maybe he got lost, he said. He told me that he was gonna call me right back. Nope. By this time, I was outside with my luggage, waiting in my driveway. Fifteen minutes later, I called again. The rep said that he didn’t know where the driver was and that he was just gonna have to pick me up himself. After I hung up, I thought about it and decided not to waste any more precious time waiting for them.
I made my way up there, finding a ride. I was not a happy camper. No one offered any apologies for the inconvenience. To make matters worse, they tried to give me a beat up rental with a missing hubcap. For real? If I weren’t already behind schedule, I would have walked out!
After calmly explaining to them that I would not travel out of town in their «hooptie», the rep «found» a car for me. That was nice of him (insert smirk here). My newly found car was driven from the rear, totally wet from being washed and not dried, I was handed the keys and bidden safe travels. I guess it was asking too much for someone to at least squeegee the wet windows. But, what the hell, I asked them anyway.
Running over an hour behind, I immediately headed to the expressway. About thirty minutes into the ride, I discovered there was absolutely no horn in the car. Yep, that’s right. No horn. I called the office (again) to let them know, and was told that I could return to switch it out… For the hooptie? No thanks.
The entire trip was uncomfortable to say the least. When I returned the car, I immediately asked for the manager. Brandon was great. He empathetically listened as I recanted my entire Enterprise (Chicago Heights) experience. He made a terrible situation better and offered incentives and discounts. He is the reason that this place received two stars. His efforts were commendable but, I’m sorry, I will never ever return to this location.

I was treated with the best customer service I have had at a rental agency, my truck was clean and ready with fuel. I am a repeat customer! Completely-​Satisfied! Those guys should get a raise for their hard work, especially Hank!

This place saved the day. I got in an accident and the Glenwood location blew me off. After wasting an hour of my time. I get in touch with the Chicago Heights shop and they came and got me within the 40 minute time line that they told me. I was at the South Chicago Heights Police station and when I saw them pull up I wanted to hug they guy. But you get shot for no reason in SCH, so I just wanted out. He brought me back to Enterprise and took care of me right away. There was about 6 people waiting for cars. So I appreciated the service. I had the car for about a month and they took care of everything. They called the insurance company to take care of the bill. And when I lost my mind on the other guys insurance, they took care of everything. I had nothing out of pocket. I was treated like Royalty. Thanks for not forgetting the value of customer service.