Pioneer Printing & Stationery Co

I chose one star because Unilocal won’t let you score a zero.
Pioneer Printing was abysmal to work with. Right from the start the accounting department was rude and condescending. As a nonprofit organization, we had to submit additional paperwork to establish credit. That wasn’t the problem – we do that all the time. The problem was how the Executive Director of our organization was spoken to: As if he were an idiot. Not a good way to make a new client feel warm and fuzzy.
We took multiple projects to Pioneer. We were asked to pay C.O.D. on the first project. Again, no problem. That’s standard with new clients. The problem occurred when Pioneer decided to lump all the projects into one and attempted to strong arm us into paying C.O.D. for all of them. They held up delivery by over a week on one component that had a crucial deadline, resulting in lost revenue as this piece was a fundraising mailer.
For another piece, we were provided a PDF proof on white paper and the project was printed on ivory stock, which changed the color completely. We refused the project and asked for it to be reprinted. I also asked that the reprint be discounted to make up for lost time and the supreme aggravation we experienced. After all that, we were charged for the reprint with no credit given for the botched job. After some very strong language on my part, the rep acquiesced and agreed that we were not responsible for the rejected work, but would bill the reprint at the higher rate of the first poorly printed job.
The rep was put into an impossible position. His company did piss-​poor work and left him swinging in the wind. As a sales person myself, I fully expect my parent organization to support me to keep clients happy. That didn’t happen. Management doesn’t seem to care much about customer satisfaction.
Well, alrighty then. Here’s what one unsatisfied client has to say about Pioneer Printing: Run away. Run away as far and as fast as you can. This is an unprofessional, poorly managed company. There are lots of printers out there who would be happy to work with you. And make it a much more pleasant experience with a fine end product, to boot.