Kmart

Never thought I’d leave a comment for KMart. However, just encountered two of the friendliest most helpful employees! I wish I would have gotten their names. One was a gentleman who literally walked with us for ½ the store to find something plus walked the item to checkout for us, without being asked to. Then the checkout woman proactively looked a pricing for us thinking a few items weren’t discounting properly. GREAT EXPERIENCE! At KMart! Thank you for role-​modeling great customer service, especially on Black Friday!

For over forty years (since I was a child), I have been giving my business to Kmart of Cheyenne. I have watched their two very nice stores dwindle to one store that is obviously on it’s last legs. I have experienced difficulty with this store several times. Still I continued to shop there because I truly like some of the product they sell.
Here are some of my experiences in this store. On one occasion I found jeans that were on sale and an additional percentage off. The resulting price was about thirteen dollars a pair. I quickly grabbed three pair. At the cash register, the price rang up as seventeen dollars (no extra discount). I informed the cashier of the problem and she told me that seventeen dollars a pair was still a really great price. I said yes it was but that was not the price… she then asked me if I wanted her to get someone to change it… as if it might be a problem and I would be better off just paying the higher price. Since that time I have watched the register pricing like a hawk and caught the wrong price on several occasions. Interestingly enough when I bring pricing errors to the businesses attention, it is plainly obvious that they do nothing to correct the problem in the system and charge other unwitting customers the wrong price knowingly. This is a very big problem, but still I continued to give Kmart my business.
On my last visit to Kmart, they added the straw that broke my back. While checking out, the register froze in the middle of my transaction (right after I approved removal of funds using my debit card). The man that was assisting me mentioned that the stupid thing breaks down at the worst times. Amber came to assist and was unsure if the debit had cleared the bank and could not recover the register. She then asked if she could write down my debit card number to give to the manager in case the transaction did not clear. I was extremely wary. The associate Amber assured me that they would contact me by phone before charging anything to my account. I questioned the fact that I did not have a receipt and Amber quickly scribbled a handmade one on a piece of paper, acting like it was really unnecessary. Unfortunately, I relented. The store made no attempt to call me and credit charged more than the amount due (did not apply rewards money) without my knowledge or consent. If I had not checked my account they would of got away with it. I called and spoke to Daisy who told me the bank would void the original debit in seven to ten days because of the register failure. I called the bank and they said that was nonsense. I returned to the store and they wanted that pesky receipt that Amber acted like I did not need. I explained the whole situation again and showed the double charge on my phone bank access to the associate to prove it. I was sent away and told to come back the next day. Ultimately I spoke to seven different people and had to give a copy of my bank statement to get less than fifty dollars back after seven days. This store has cheated me, lied to me, and stole from me. What else can you call charging more than advertised, giving false information and promises, and using my debit card without my consent or knowledge. Stay far, far, away from this store.