Giant Food

Friendly staff and they have arranged for a core number of employees to open during the Blizzard of 2016.
Thank you!

Customer service should include telephone availability. Every time I call there is an unreasonable wait. Yesterday I was checking to see if they had live lobster. I waited on hold and waited on hold and waited some more. Finally the manager came on and said that someone would call me back because the seafood department wasn’t answering. Ok. 15 minutes later they fud, but I was on my way elsewhrre. Inexcusable.

This Giant location is fairly disappointing compared to the others in the area. The aisles are very cramped, and there is hardly any room to form a reasonable line in the checkout area. The customer service center is always wildly understaffed, and the parking lot is in desperate need of repairs. It’s not a bad grocery store if you need to make a quick stop, but I’d recommend a different one if you have time to go elsewhere.

This location is not easily visible from the road but if you work or live around here you know how to get to it. It is very small scale compared to many other Giant locations. If you just need a few basics and not the whole grocery store you’ll be okay.
Their selection has gradually gotten better over the past year or so I have been going here. Their customer service representatives also continue to improve.
Sometimes if you are looking for something particular, a certain type or cut of meat or seafood or a particular piece of produce you may not have any luck here. Their seafood is lack luster with the exception of live lobsters! They have an array of dairy products, a deli, a good assortment of coffee and tea, lots of cereal etc. The natural or organic products is super slim, so you’re better off hitting up the whole foods down the road!
I will continue to shop here as a quick stop, but not for all my grocery needs!

I live close, but I know this place is crappy. Sometimes I get a little lazy and go here instead of driving to the much better Giant a few miles away on West Bard and I always regret it. The selection is much slimmer and they are always — without fail — out of something really basic… like tomatoes, or garlic, or something like that. Very underwhelmed.

I’m not sure why this location. Has such bad reviews.
I think that everything is very good at this market. They have a salad bar (no bums from what I saw) very good selection if fresh breads and muffins, a good raw section for fish and sushi. And also a very nice selection of meats and cheese.
Is the customer service a little off? Yes it is. But it’s not that big of a deal

I have always experienced exceptional customer service at this Giant. Today was just the latest stellar example of that. I forgot my wallet at the check out line last night. When I called Giant today, a very helpful worker name Shireen told me that she was holding it at the customer service desk and that I could come by and claim it if I brought some form of ID with me. I was so grateful that my wallet had been kept in safe hands and I was very appreciative of the warm and helpful customer service I received today. Thank you.

Purchased fresh cut fruit and it was spoiled when I opened the container at home. Price is high and the items are not fresh. I am taking my business to Whole foods.

This Giant is the pits. When it opened, 10 or so years ago, it had a great selection, and was actively managed. Since then, i have watched it fall into disrepair and its vegetable and meat options slip into a rotting paucity of options. Staff needs to check their attitude at the door and management needs to stick their heads out of the office.

Not a good Giant at all… This store has a very limited produce selection, and seemingly higher prices than other locations. If you find yourself in Friendship Heights in need of groceries, do yourself a favor and take the metro one or two stops in either direction for exponentially better options:
Bethesda– Trader Joe’s
Tenleytown AU– Whole Foods
Van Ness UDC– Giant 2.0
Don’t waste your time here!

The produce options here are pretty limited, but the Seafood Counter always has very fresh seafood. Prices at Giant are always pretty competitive, using their weekly ad and coupons is always a good option. This location is good, close to Metro, and other stores in that area.

Small, dark and drab. No inventory. Staff is exceptionally rude. No thanks.

Needless to say this is not a great shopping experience. About 20% of the salads I looked through were already expired, the shelves were stocked on the low side, and the woman at the checkout was less than helpful.
A man in a wheelchair needed to get something else so he let me pass. I don’t believe the cashier even noticed our whole exchange. She grabbed pretty much everything out of my hands and would usually take my hand with it! She also asked if some milk was mine and I said no. But when I got home, there the milk was. Now I feel a little bad since the dude in the wheelchair will have to go get more or just be without milk.
Been here several times and have never had a great experience. Needless to say with a Whole Foods and a Safeway within close distance, go somewhere else.

Yuck. I should have learned my lesson by now — every time I go here, I find another reason not to. The first time I went here, all of the vegetables I bought had gone bad by the next afternoon. I decided to give the store a couple more chances before giving up, but it’s time to stop trying.
The shelves are always unstocked — good luck finding paper towels or tissues — and selection is limited. Produce is wilted, if it’s there at all. And things are expensive — a lot of the staples (milk, grains, even some produce) are actually cheaper at the Whole Foods down the street.
The last time I went here, there were three problems. The first was just a little annoying, but frustrated me on top of everything else: I asked an employee who was stocking shelves to help me find an item and, after I thanked him and walked away, he tracked me to the other side of the store to ask me what my name was. That freaked me out a little. The second thing was that the fish counter smelled like a bathroom. The third, and biggest problem? My visit took place during the first week of November 2012. I picked up a (packaged) perishable item, and it had expired on September 7, 2012. It was still for sale.
In other words: go to Whole Foods for what you can, and find somewhere else for the rest. Unless, of course, you want to get food poisoning.

This Giant pretty much sucks. Even though the entire shopping center was renovated within the last several years, this Giant is still pretty grungy on the inside. The produce section is nice, but the fish and meat sections are awful. My trusty Food Network advisers always say that if the fish smells like fish, it’s not fresh. Fish should smell like the ocean. The whole fish area in this Giant smells like rank fish. The meats don’t look good, and they have pretty much zero selection when it comes to humanely raised meats. They don’t carry some seemingly major brands, and they only carry certain products within others. For a store that services such a central area of town, I’d think that their merchandise would be better quality and come in a wider variety. Definitely this is one of my least favorite Giant locations. The Arlington Rd. Giant in Bethesda is MUCH better.

Hmmm… I didn’t see any homeless people here and had no problems with freshness of items…
Stopped in for a very late lunch (4 pm). Never go shopping when you’re starving.
I noticed there were «oops we overbaked — $ 2 off» stickers on some pies. Lemon Meringue entered my cart.
The salad bar was fresh and heavenly. Variety of lettuce. Tons of ingredients. And the asian nut noodle salad — so good!
Paninis — One of the BEST deals around. $ 5.99 for a panini (we did turkey but reuben looked awesome) that is 1.5 feet long AND has a half of the old-​fashioned jar pickles.
Only one type of soup was left but I was complaining since it was Crab bisque. Yummy.
The Clearance section includes the Village Candles sold by Giant which are great for your home. Discount again!
I will be back for the salad bar. But even better is that this is a select location that includes the $ 6.99 meal. You choose your «main» (has eggplant or salmon when I was there) and TWO of their seemingly large selection of fresh sides.
You’re tired from a long day at work. Want to eat something that wasn’t frozen and somewhat healthy. And not break the bank? Enter this deal…

Small, no self-​checkout, and long lines to check out: a great combination! I don’t think I’ll be visiting again, unless I’m in the area and desperately need some groceries.

We went to this Giant tonight. There was a homeless gentleman at the salad bar loading items into the container– with his hands! There were two Giant employees standing aside by the bakery watching and laughing. Unbelievable. So, I recommend skipping the salad bar at this location.
Also, I have witnessed two young boys opening beverages in the drinks aisle (where the Snapple is located ans such), sipping drinks, and placing them back on the shelves.
I just don’t know what’s wrong with people.
Just make sure to check that safety seals are intact and stay away from the salad bar!

This place is a real missed opportunity. I’ve driven past the Giant a few dozen times, and every time I think «this is going to be a great grocery store.» After all, it’s in a relatively new shopping plaza. And the competition — with the Whole Foods across the street and a Safeway half a mile away — is fierce.
But as a few other reviewers have noted, looks are deceiving here — what seems to be a very large Giant is actually a fairly modest sized store. And while the outside looks new, the inside doesn’t feel all that sparkly — the worst part is that they seem to have issues with selection and stocking. You want cilantro? They might not have it. Egg beaters are your thing? They might be out of stock. Seriously. It’s not that they don’t stock specialty items (after all, Whole Foods is for more niche items); it’s that they often don’t have the basics.
To me, the most frustrating thing about this store is the speed of check out (which seems to be a chain-​wide problem). Today, as I waited twenty minutes to pay, I had plenty of time to consider the root of this problem, and I’ve concluded it’s two fold: first, the staff is just slow, slow, slow — and second, the conveyer belts at Giant are tiny. I mean, really, two customers can not possibly put their few items on the conveyer belt at the same time. I know this all sounds silly and small, but these tiny structural problems amount to some big waits. Trust me, if you shop at this Giant, you’ll have plenty of time to contemplate this as you wait and wait and wait (and apparently, unlike Cambridge, MA, self-​checkout is not a big thing here.) All this to say, don’t go to Giant if you’re in a hurry, or if you’re looking for something in particular.

4^th stop for red food coloring… alas, they had none.
I do happen to really like this particular location due to it’s new-​ness, cleanliness and organization so I will leave it at 3… but come on now, 4 grocery stores in one night and you’re ALL out of food coloring?
Not cool.