Cartier

Totally worth the drive from the Baltimore area: Margaret could not have been kinder or more helpful, and we came away with not only a fantastic present but also a fantastic experience.

A few weeks before my 30^th birthday I had a pretty good idea of what I wanted but I just needed to get up close and personal with my two fave options.
I popped into the boutique on a weekday morning around 10:15 so I had the place to myself. The security guard greeted me pleasantly and the sales associate was nice. I made my decision and asked her to write the information down to the detail so my husband could swoop in and pick it up without any anxiety over buying the wrong thing.
When my husband came back weeks later bearing the card, they tried to up sell him which kind of defeated the purpose of me getting the details because he was tempted to do what they were suggesting but I’m glad he stuck to his guns. I know it’s their job and all but come on, you’d think they would know the typical male shopping style by now lol? And the SA didn’t even try to up sell me or present me with any other options when I was there so why him?
Either way, the ring is flawless, it was packaged beautifully, and I’m so excited to wear it. Thanks babe :-)

It’s Cartier, dahhhling. And it’s fabulous. Any questions? ;)
#youcantsitwithus
No, but seriously… staff is nice and knowledgeable. My Mother’s Day present was a great success, and now my mother is going to expect Cartier quality jewelry from now on… siggghhhh no more Rollbacks for her. Dammit. What did I do. Anyhoo, nice selection and the location is charming. Cant think of any reason why you shouldn’t, so do.

I don’t know what all the complainers are bitching about– everyone there is super friendly. MY bf bought my the Juste un Clou in yellow gold for my b-​day (thx Homey Boo-​Boo!) but I felt i needed another ring to stack it and bring it to it’s fullest gold-​blingy potential so I bought the Cartier Love ring in yellow gold. Yoshie was super nice, attentive, smiles, and the rest of the cast of Cartier was friendly. People, get the stick out of your a** and lighten up– it’s gorgeous jewelry, enjoy it!

Update:
I was sent a nice Unilocal message by a Cartier rep in NYC who mentioned that Cartier «recently claimed [their] Unilocal page» in order to respond to client feedback. She followed up with a phone call and offered to set up a private appointment at the Tyson’s Corner location. I added a star for the fact that Cartier seems to be paying more attention to client feedback, which I appreciate.

Mariana is the one to see when visiting this location. She was patient and understanding that I wanted to see 4 different products before committing to one. She had special ordered the 4 products in my size. When my husband and I went back today to make the purchase she was honest about which one looked best, which I really appreciated. She made the shopping experience very enjoyable. We will definitely go back to her for future Cartier purchases and would recommend her to family and friends.

I had a fantastic experience with Sue Albrecht at the Chevy Chase cartier. She is a true professional, knows the merchandise and went above and beyond to help me. I bought a tank watch and went back for a gorgeous ring she helped me find. I am thrilled with my new look.

We had a very similar experience with Yujin M. We had a very BAD experience at the Tysons bouquet. Comparing to the Tiffany at Tysons. their service is bottom… Glad we decided to try Chevy chase. (should have checked Unilocal first…) The SA we met at Chevy Chase is very kind and knowledgeable. My dream jewelry was shipped to their store with in 3 days. Cartier well deserves the reputation and the price. The piece of jewelry is PERFECT!!! We paid the bill and the package was shipped to our DC address within a few hours. We saved a lot of $$$ because no tax for DC residents!!! The SA’s name is Yoshie and she always kept us updated with emails and calls. Very pleased experience with her!

Who knew that such a high-​end luxury brand could have such poor management? We bought a wedding band at the Chevy Chase location. We were totally charmed by the woman who sold us the ring. But the ring was ordered in the wrong size and the store never bothered to call us when the ring came in. On two occasions we dropped by the store to check up on the status of the ring in addition to phone calls. The salespeople came across as disinterested in helping a client they weren’t going to make commission on. Our saleswoman happened to work in the Tyson’s Corner location on the weekends and we were told to follow-​up with her. Finally, after we got visibly upset (our wedding was the following week!) an assistant manager stepped in, apologized, gave us a bottle of champagne and said she’d courier the ring wherever when it arrived, which she did. The experience was not something I’d expect from a top-​notch brand.

Substandard customer service for a high end product. Today (a Saturday) I called the store about 6 times in the middle of the day and no one answered. Need I say more?
Update: called again today (Monday) and still not able to get through to the store. Are they so understaffed they can’t answer the phone?
¹¹⁄₁₈: Yet another annoyance. The phone answering system gives you ZERO information. No hours, directions, NOTHING.

After a fairly negative experience at the Tysons Galleria location, we made a call to the Chevy Chase location. Tysons told us that the rings we wanted were not in stock in our sizes and could not be ordered. Chevy Chase located our sizes with no problem. Tysons told us that they would not be able to have the rings brought in without us pre-​paying, and that if we didn’t like them, we could only exchange for store credit. Chevy Chase ordered the rings in our sizes with only his name and phone number, and didn’t require any type of pre-​payment.
The rings arrived within three business days, and after trying them on, the rings were taken to the back where they were cleaned and beautifully wrapped and sealed with a wax seal. The associate had the rings couriered to my DC address, exempting us from sales taxes (I don’t understand the rules of this – all I know is that we didn’t have to pay taxes. Yay!). The rings arrived a couple of hours later, with the signature red boxes and bags nicely hidden in an unassuming white paper bag.
Our sales associate (whose name I unfortunately do not recall) was friendly from beginning to end. Unless you’re going in for a straight-​up sale from the in-​store inventory, go to Chevy Chase – they seem much less uptight and much more willing to work with you in getting things right.

This is by far the worst Cartier ive ever been to. The arrogance is high and the customer service is terrible. I brought in a 35k watch for repair because it was losing time.
I had a very rude associate who could not understand what i was telling her. But, they told me it would probably be sent to their repair center in Dallas. I was happy with that. I simply wanted my watch fixed.
They called me one month later to tell me they never sent it to Dallas because only thing wrong with it was a battery. They claimed they watched it for a week and it kept time perfectly after the battery change. When I picked it up, the time was set correctly. 4 hours later, i checked it and it was behind by 40 minutes. I highly doubt it only loses time in my pressence. So, I have to make yet another 3 hour trip to this Cartier.

We had a very different experience than the other reviewers when we bought our wedding bands here in February. We were sold on the Trinity bands by a very helpful saleswoman, who was very polite and took our comparatively limited budget into account; helping us find the perfect rings for our special day.
The store itself is a bit smaller than others I have visited elsewhere, but they had what we were looking for! Thanks guys!

As a graduation gift, my parents decided to get me a bracelet. They live in New York so I went to the Chevy Chase store to pick something out. My saleswoman, Yoshie, was super friendly and I tried on a bunch of things, but I wasn’t quite sure what I wanted, so I took a brochure and said I would be back.
About a month later I returned and Yoshie remembered exactly who I was, and she even special ordered a bracelet. They called me in exactly a week to come pick it up and offered free engraving. Although I cannot comment on the repair side of their business, I must say the customer service was excellent.

While I adore my engagement ring, the service my fiancé and I received at Cartier was far less than what one might expect from such a highly regarded jeweler.
On our initial visit I left my specifications along with my contact information but never received a call back. I followed up, was given some sort of half-​hearted excuse as to why the sales associate hadn’t called me back. She called back later that afternoon to say that the ring could be ordered but that she was going on vacation for two weeks so wouldn’t I phone her colleague to place the order?
After a couple more phone calls the order was placed by my fiancé and we were told it would be in the following week. The day it arrived he got a call from Cartier saying the ring was in their Chevy Chase store. The following day we went to get it. After repeating to no less than three Cartier employees over the course of 15 – 20 minutes the exact specifications of the ring that we had come for someone finally found it.
More hassles followed the initial search for my ring regarding sale and delivery. It was utterly maddening.
I wound up with a gorgeous ring, to be sure, but the process was far from enjoyable and I wasn’t treated well by the employees of this renowned French jeweler. I really expected better.