The UPS Store

I was in yesterday just to drop off a box to return to a vendor. The woman who tried to «help» me, (HER CUSTOMER who is DEFINITELY NOT EVER RIGHT) proceeded to tell me that I put the label on incorrectly and would likely not get my money back from the vendor. She said that no one ever labels things in this manner. (apparently only dummies like me). She told me I had no common sense and asked how I thought the vendor could ever sell this item again. I assured her I had followed explicit directions on how to return this item. She could not be convinced. Even after I called the vendor and told her, she emphatically told me I was wrong, over and over again, lecturing me on how to return something. She was loud, unprofessional and embarrassed me, shouted at me from 20 feet away as I tried to leave. She called me rude and yelled in a sarcastic voice «the customer is always right». I have tried to reach the owner of the UPS store. To no avail. Her male co– worker egged her on. Making no effort to be a professional. The owner evidentially owns 2 other UPS stores. She needs to assess her staff and RE– TRAIN them. This woman made a scene just because she thought she was right and had to have the last word. I will never go there again. I suggest people send this packages with some other company.

I have been using this ups store as my goto shipping location for years. I miss the previous owner. The «new» owner knows nothing about customer service. Her staff just lost another package i had them pack and ship… the owner’s response was less than satisfying.
Even though i live 2 blocks away from this store, i prefer to drive to fedex on rt9 than to give this store anymore business.

Very prompt service.
I was immediately assisted. Greeted very nicely & given confirmation that my package was in good hands.
So simple! First visit here & I am definitely go back.
I spent more time looking for parking then I did in the store. So fast & efficient. Thank you!

I was shipping a birthday gift to Richmond, VA for delivery 07.10.15. Tracking 24 hours later indicated it was delayed to 07.13.15 missing my Mom’s birthday.
When I call the store back to find out what and what could be done, the clerk offered to call UPS. He called back to say that it had been miss-​routed by UPS and I would get a refund if it wasn’t delivered Friday as promised.
I was pretty angry but the follow up must have encouraged UPS to fix it because the package was delivered in time for her birthday. Thank you for the personal attention to my problem even though I was upset on the phone. Excellent customer service.
THANK YOU!

Saw the 2 star review and had to post today’s experience. Had two returns and couldn’t find our packaging tape so just brought the boxes and hoped I could buy or borrow tape from the store. The gentleman at the counter insisted on taping and putting together the boxes for me. What a time saver! I’d use this location again for sure.

I went to this UPS store today to mail a few items and left wishing I went to the post office. The lady behind the counter made me feel dumb for not understanding the difference between some of their options. I tried to be patient since it was near their closing time and I apologized for being not understanding and she rolled her eyes! I guess my packages made it out okay, but I left feeling really frustrated.
I’m giving a 2 because I went another time in the past and the gentleman behind the counter was friendly and helpful, but this woman really overshadowed the positive experience.