Macy’s

Wow I think this is the worstttttttt Macy’s I have ever been so far!
I couldnt stand the attitude of the salesperson. I was looking around and one of the sales person followed me in the store. I didnt get it but she came where I went and it was really annoying. she asked me if I need any help and I said no thank you but she kept acting weird. Wow… Macy’s you should be careful about your staff otherwise, they are going to lose your customers because of them…

It took me approx. a year to write this review primarily because I am still very upset about the chain of events I am about to describe from my experience at the Macy’s at Chestnut Hill.
1) The first incident started when I inquired about a specific coupon at the jewelry counter and the older lady there scoffed at us (Probably because I am a darker Asian and she did not care to service me+ She was pretty nice to my fiancé who happens to he White!) and asked my fiancé to go over to the shoe department and ask for the manager about the coupon. I noticed that the older lady quickly went over to another White lady and asked if she needed help…
2) We went over to the shoe department to try to ask for the manager and the girl there rolled her eyes, and took a long breath as if we were taking up her time and asked «What’s the point of coming here to ask for a manager… We can’t help you.» I was soooo infuriated at that point and told her «YOU HAVE TERRIBLE CUSTOMER SERVICE, IF YOU DO NOT WANT TO HELP JUST SAY SO»…We immediately left that area and guess what??? That same shoe associate ran after us… YES…RAN after us and tried to fakely apologize for how she acted, but the damaged was already done! (But, that’s not the worst!)
3) Immediately, we went to the First and ONLY associate around (The same old lady that was pretty unfriendly to me, but nice to my White Fiancé) and asked her to contact a manager. She had witnessed the girl from the shoe department RUNNING after us to apologize and ignored my request and stated «You guys need to calm down and let it go. there is no need to get mad.» At this point my fiancé and I looked everywhere, aside from all the shocked looks from other customers, NO ONE (especially a manger) sufficed. We went over to the make up counter and inquired also, but only got another snotty girl stating that she does not know where the manager is.
4) I went home and wrote Macy’s an email in regards to what happened and got a pretty generic email apologize for what happened two weeks later.
I just wanted to say respect and kindness goes a long way, especially if you are in sales. MY FIANCE and I WILL NEVER, EVER, EVER go back to this specific Macys EVER again. We told all our friends and made a pact with all of them to NEVER visiting this Macys just to avoid possible discriminating experiences in the future. I usually give stores a chance to redeem themselves, however this wasn’t the first bad experience I’ve had here, Prior to this, I’ve witness a white associate talking down to an Asian associate. It’s just terrible. And if you are from Macys and you would like to ask me a question please feel free to email me anytime… But NO I will NEVER. EVER GO BACK TO THIS MACYS!!!
AVOID!!!

Didn’t do any shopping, but we did return some luggage. The process was otherwise as speedy as it could be given our situation (it had previously been bought without a tag in California, but fit the description of the item on the receipt… however, the receipt showed a higher original price than what they had in their system). The manager, who was called to assist, was especially snooty. When asked why we were returning it, my boyfriend answered he wasn’t happy with it. The manager, in turn, repeated what he said in a slow, condescending manner after a long pause («So… you weren’t… happy… with… it»). After that, the entire exchange was uncomfortable and while they might have been doing us a favor to go through the trouble of finding out what was going on, he could have done the whole «good customer service» thing and treated us like any other patron in the store (unless of course… that IS the way he treats them). A 2, because we got what we needed done but our experience resulted in my resolution to stay away from this Macy’s.

Ugh. I was amazed at how little was in the store, and how little help was available. The escalator was out, but there was no sign directing shoppers to an elevator/stairs…it was around the corner and took us ten minutes to find!
My roomate found a great reversible belt and levi’s on sale for her boyfriend, but not a dress like she came in for. Again, it took us ten minutes for someone to check her out, and she admitted the machine that takes the security tags off was broken so she had to escort us to another terminal… This one is worse than Downtown Crossing

This is probably the strangest Macy’s I have ever been to. It’s a bit like stepping back in time to the 1950s as it is set up much more like a prim and proper department store of that era: the departments are more physically separated and individually distinct and the clothes are much more spaced out on displays. It was also pretty deserted there: I only ran into about ten other shoppers in the hour or so that I was there. The first floor houses their women’s shoe department, a small assortment of cosmetics counters and a small sock and hoisery department. I found some great socks on clearance but there is no cash register for the sock/​hoisery department so I bounced back between the shoe department register (where there was a small group of old women lecturing each other on the virtues of buying their winter boots in March at 70% off… enjoy wearing them for a couple weeks) and the handbag department register (where a middle aged lady was taking advantage of a serious discount on a $ 300 bag). After buying my socks, I was off to the upstairs to peruse the dresses and clothes. Perhaps it’s because this place is in a ritzy suburb and not downtown Boston, but they have a HUGE selection of semi-​formal dresses of the kind that Mitzy and her friends would wear to Sunday dinners at the Club. Highly recommend coming here if you’re looking for that sort of dress, or a semi-​formal dress for a wedding. Their clothing selection was nicely arranged with many of the designers occupying their own little niches, set back from the aisles. The clothing was well ordered and was not very picked over, excluding the 70% off racks. I tried on a lot of stuff but helas, didn’t find anything I liked. I was never approached by a sales associate but didn’t go out of my way to seek one out, so that was fine. I’d definitely return here if I am in the area and especially if I needed a dress. Also, the neater arrangement of the clothing and lack of crowds make this location somewhat more appealing than the downtown Boston one. However, the selection is much more limited. As others have noted, there is no home goods section and there are fewer designers represented here. For example, while this location had some of my favorites like Tahari, Ralph Lauren, Inc, and Style & Co., other brands like Free People were no where to be found.

What is it with stores in Chestnut Hill? With the Natick Mall opening the ultra high end stores and Newbury Street offering another set of high end shops, this area thinks its a boutique on Rodeo Drive?
Prime example is the Macy’s location here. Previously containing Bloomingdales, this spot is without a housewares section and offers only certain high end brands with limited selection. The men’s department here is horrible, tucked away upstairs in the corner with a tiny shoe department and a suit and small trendy casuals department. The brands are all geared toward some of the older guys I know that frequent the local country clubs or the other odd balls trying to be suburban chic (Hugo Boss, Tommy Bahama, Lacoste).
The staff here is slim to none and do not offer much help unlike other locations. To add to this, they act like they are doing you a favor when they wait on you. You also won’t find any bargains or sales here since the brands won’t allow the clothes to be marked down. Skip this location and drive a few miles west to Natick. At least you can find a better selection and friendlier sales staff.

Hit or miss when it comes to selection. I stopped by here today to return an internet order. Two items, complete with tags still on the items and the receipt. I even had the bag the items were shipped in. The sales girl kept trying to scan my items and nothing was happening. She asked for my license and punched in more numbers, and still nothing. The other sales girl kept asking her what was wrong and she kept saying the items were not found. Meanwhile I am just standing and waiting as she calles her manager. She scans the items again, and she says they are not found. I am like hey. that is a Macy’s receipt, a Macys bag, the items have Macy’s tags. then she asks me if I think she is lying? WTF??? Hello! Obviously you do not know how to process a simple return, lose the ‘tude! Finally the manager showed up and processed my return in about 30 seconds. She said the salesgirl did the return incorrectly. Yeah, no shit. I hate Macys.

The Lancome counter at this Macy’s department store should be avoided.
I went to look at something a friend had raved about. There was no sales person at the counter or any other counter. Finally a sullen blond woman came over. When I asked her about the product I wanted, she so much as told me I was too old for it. When I persisted, trying to find out more about it, she rushed through the instructions, leaving me totally confused. Though I had a gift certificate burning a hole in my wallet, I decided not to spend it at her counter.
Macy’s seems to be hurting. They have sales every week. When I’ve been there, there is no one in the store shopping. With service like this, it’s no wonder.

This isn’t your average Macy’s…This whole department store caters to the «Chestnut Hill» girl… They have accessories and cosmetics downstairs and then the second floor is dedicated to cute clothes! This location doesn’t have a teen/​childrens/​home dept, and the mens department is tiny. Instead, everywhere you turn there are pretty dresses and jackets and everything! Its not about sorting through the bad stuff to find the perfect dress… its more like trying not to go home broke. They have trendy and higher end designers at this location but they also have amazing sale racks! Its a pretty quick walk from the Chestnut Hill T stop.

I bought Paper Denim & Cloth jeans here for $ 21, on sale from $ 105. That is what I call win.