Central Cleaners

July 6, 2015
This place is fantastic. I brought in a silk shirt with tea stains all over one side. They worried that the stain would not come out. They washed the shirt and dry cleaned it with such attention and care. I am so grateful because Central Cleaners makes it possible for a klutz to wear a beautiful shirt!
Cheryl W.

Owner is a heartless jacka** and I feel badly for his relatively pleasant employees. They RUINED my grandmother’s favorite scarf that she was to be buried in.
I dropped off three clothing items to be dry cleaned for my grandma’s burial — precious, favorite items of hers that she would be buried in a few days later. One of these items was a white scarf that my grandma loved so much. When I dropped it off, I told them to be very careful with it because the scarf was over 60 years old and for my grandma’s funeral.
I came to pick up the items and checked them over just in case to make sure that everything was clean and perfect. The other two items were fine (just fine, not exceptionally cleaned), but OH MY GOD the beautiful scarf was RUINED!!! One of the sides was completely frayed and and coming apart. I started crying right then and there. The scarf has been hand washed as well as dry cleaned in the past so I couldn’t believe that this happened this time around. I asked for a full refund because this is COMPLETELY unacceptable.
The employee seemed understanding and he went to call the owner and check in with him. After speaking with the owner and even telling him that the items were for a funeral, the owner would only allow the employee to refund the amount of the scarf. I was in complete shock. I thought that after completely ruining one of the items that they could at least offer me a full refund especially considering the circumstances. They still were only able to refund the amount of the scarf.
I left very upset and devastated. I would NEVER RECOMMEND this place to anyone. Look elsewhere for a more understanding business that doesn’t ruin your clothing and does a better job cleaning them, too. The only thing is that the items were ready on time.

Took my nice linen shirt and pants here to get dry cleaned and they came back with holes in them! The owner told me that moths are responsible for the holes but I don’t have moths in my apartment and they are always wrapped in plastic! The holes showed up right after I received the clothing back from the dry cleaners.
So I asked them for a refund and they said they’d look into it. But I got a fairly rude call back from the store manager who told me that they cannot refund me. I don’t want to take my clothing to a store with a moth infestation! Never getting my business again.

This is the best cleaner and they have never once turned me down for charity events when I’ve needed hangers!
Great people! Love them.

Bob — you are a nice person… but you need to make some serious changes!!!
Your prices are very high — your manager is drinking on the job (he stinks so so so bad when I come in and can be found at the liquor store about 20 minutes after you pull out of the driveway at night) — your high turn-​over is FRUSTRATING — and you should really stop scratching yourself while in the front area. I say this to encourage you to make these changes.
I have found a different cleaners to use, and am equally impressed with the work being done to my clothes (for half the price I might add). The things I mentioned are serious and need addressing because you will continue to loose business this way (as stated i think you’re a nice person). I got so sick of Gavin smelling like he just took a sip of his whiskey and and being ripped off with your prices… the high turn over was the icing on the cake.
In today’s economy I won’t stand for it because I KNOW I don’t have to.
Good luck
.

The friendly staff, professionalism and excellent end result are reason enough to award this place 5 stars.
While a bit more expensive than your average cleaner, you can be assured that by choosing Central Cleaners that you will not leave disappointed.

My husband and I have been using Central Cleaners for atleast the last 7 – 8 years. The owner Bob is a pleasure to deal with and goes out of his way to accomodate you.
There have been afew times when we needed something cleaned or pressed in a pinch, and it’s never been a problem. All the cleaning is done on the premises, and their hours are Fabulous — — They stay open until 6 p.m. on Saturdays+++++Very Convenient!

If anyone can get a stain out .the owner, Bob, at Central Cleaners can do it. I’ve taken even a vintage Hermes scarf there .with tea and wine stains that had been there for many many years and voila! .gone! This is a not a chain. it’s very personalized. If you are dissatified for any reason, Bob is there to listen before you can count to ten.
This is the kind of neighborhood treasure place that is fading from the scene in the USA.

When you bring a coat into the drycleaners and there are gloves in the pocket, you would think that they would be cleaned as well? Or at least you will be called and asked if you meant to leave them in there and would you like them cleaned?
The last time I got the coat cleaned a couple of years ago and left the gloves in there (different drycleaner) the leather gloves were cleaned and returned to me. Well, I guess Central Cleaners forgot about customer service because there was a «you forgot these» bag with my DIRTY gloves in it. Ew gross! Time to find a different dry cleaner.

I have been using their in home delivery service for the past 9 months, have no choice but to switched to another drycleaners. Very unreliable. I typically called early in the morning (7:30am) for pick up that days. Quite often, the driver failed to show up, without any valid explanation.
Last week when I ask about the inconsistency, the owner explans I live quite far away from their store, so they miss my pickup from time to time. If driving a couple miles is so hard, then maybe they should not have delivery service in the first place?
Throughout my experience, I have the distinct feeling that they simply do not care about their customer experience, nor do they do or say or ask anything to make sure they serve the customer’s need.
Will switch to another provider.

The good and what counts: They’re nice and they do a really REALLY good job on the cleaning. I brought in a wine and grease drenched dress and they actually cleaned it (to my surprise).
The bad: if you’re a cheapo like me, they’re expensive, even more so than dependable. It’s not just the cleaning that’s expensive, the «alterations» are too. One time they charged me $ 10 to sew on one bead — yes, it really was one bead in a very simple way that even I could do (next time I won’t be so lazy…)
The weird: the paper bodice they put gowns on; they’re like fake boobs… it’s really strange and takes up way too much room in my closet though it does a great job of keeping the dress in shape and wrinkle free.
The verdict: Will be back… but probably not regularly

They just started home delivery! They are so nice, do a good job and get it done promptly. The owner is hard working, remembers your name and is accomodating.

I have been using Central for the past 2 years and have only great things to say about them. They have done a superior job in cleaning all my clothes, from casual to designer. They are very courteous and in fact know me without my having to give name or phone number (which is their identifier in their updated computer system.) I give them very high marks for customer service as well as finished product!

They just updated there computer systems which makes everything run better. The marvels of modern technology even can help the archaic profession of dry cleaning.
Anywho, I think Central is on top of their game. I went in on Monday and asked for next Monday pick up, and the gal at the counter, Jenn surprised me by not only saying that’s fine but also suggested to put the order in for Wednesday pick up to ensure it would be ready for early AM if I decided to come in on my way to work. Everything is done orderly and efficiently, some might say a little pricey but I’d settle on paying more for best service. Awesome. Also, the little Italian tailor does a great job on alterations. Molto Bene.

Well, if I try to sugar coat things, then maybe I can give this place one star. I gave them two chances. As they say, the first mistake is their fault, the second — your own (or something like that :)
They are all nice and smiley, but they don’t know how to dry clean. How would you like to be overcharged for a shirt they actually PUT stains on and a skirt that was ironed in the way that you can’t even put it on without laughing at yourself. Well, if you don’t want that kind of entertainment, don’t go there. I brought them $ 90 worth of dry cleaning and at least half of it was seriously screwed up.