Plaza Tire Service

This place has screwed me and multiple members of my family on car issues like oil changes and alignment. My parents and siblings have all taken their cars here for simple things like oil changes and we’ve been treated poorly and so have the cars. They charged me for fixing my alignment and ultimately they did nothing. They charged my dad over $ 80 for changing his tail light! When he complained about the charge they offered him free oil changes. Not a terrible deal but when I took his car there for the oil change… they were insanely rude and it took me 30 minutes to get our car that was sitting in front of the shop. I would NEVER recommend this place unless you like getting screwed over.

I’ve used Plaza Tire for about 12 years but this was my first visit to this location. I have always liked their service and tire prices and this location was no different. I think the guy I dealt with was Jim, I’m terrible with names. He was very friendly and straight forward each time I spoke with him. I put new struts on my daily and it needed an alignment and rotate and balance. They got it done when I needed it by and told me it wasn’t perfect due to a tweeted control arm but it wouldn’t cause tire wear, just pulled to right slightly. I honestly can’t notice it. Also for $ 150 or so you can get lifetime alignments. That’s a deal if you got a car your gonna keep for a while. With this location close to my office I’m sure I’ll be using them for service I can’t or am too lazy to do.

Started going to Plaza when I lived in Washington County. Imagine my excitement when I moved back to the Lou a few years later when I learned they were building in the area.
Keith is awesome. So glad he came to the Plaza side :0). They are very professional and able to accommodate your needs with little to no hassle. They are straight forward and don’t feed you any lies.
Been with them since ’05 and no complaints! Love them so much that my family uses them for all their needs.
Give them a try! You will not be disappointed.

I bought tires off a friend who works at another tire store. He said he
didnt want to mount my tires to my wheels in fear that his machine
would damage the powdercoat on my brand new wheels… he then referenced
me to Plaza Tire — stating their machine was top of the line and
’touchless’. In mid July I took my wheels and tires to Plaza Tire… and
I spoke with Steve. I explained my situation to him, (I came there to
avoid damage) he then said Keith is the one who usually mounts the
tires to wheels, but he would have John look at them to see if he could
do the work without damaging the wheels. John said he could do it… and
he got it right that time.
Well I got a flat tire in early September. On Wednesday, ⁹⁄₁₂ I took my
wheel (which had the flat tire) and a fresh tire to Plaza Tire. I
wanted them to mount the new tire to my existing wheel, and thought
they would be capable because they did a good job the first time. This
time Keith (the manager, and the mounting ‘expert’) was the one who
took care of the mounting. I paid for my wheel and tire after he was
finished. He said to me ‘that white stuff on the edge is just soap and
will wash right off’ I left the store with the wheel (in my parents
murano) and drove my parents car for a few days, while they were out of
town, with the tire in the back. Well, Monday (⁹⁄₁₇), I went to wash
the car and mount the wheel to the car… I come to find two 8 inch
scratches, and one really nice gouge on the edge of the wheel. I called
Keith and explained the situation, drove up to the store on
Tuesday (⁹⁄₁₈)
Keith was aplogetic at the time… he said the two long scratches were
from the mounting machine, but was unsure of the gouge. I assure him
that my wheel was not like that when I gave it to him. After a little
conversation he agreed to fix the wheel and was apologetic. He said ‘we
will do whatever you want, just get a quote, with a letterhead and we
will take care of it’
The next day (9/​19, Wednesday) I emailed the company who powedercoated
my wheels. They suggested a new wheel for a few different reasons. 1.
Re-​powdercoating a alloy wheel weakens it. 2. The color wouldnt match
the other wheels. 3. The company who does the coating wont give up the
formula to make this color (sunken treasure)
Our (myself and VMR) conversation ended on the 20^th (Thursday) and I
called Keith on the (21^st) friday to inform him id spoken with the
wheel company, but Keith wasnt able to take my call — someone took a
message for him to call me back. He never called me back.
I again called on Monday 9/​24, this time I got through to Keith, said i
was going to fax over myself and VMRs conversation — I asked ‘whats the
next step’, He then said he would have to okay it with his higher
power, and he would get back to me. I waited all week… I called Friday
(9÷28) and Keith was busy, again. Never recieved a returning phone
call…
I called again Monday (¹⁰⁄₁) and Keith was on vacation for a week. This
time I spoke with Steve. He said he remembered Keith saying that he
messed up a wheel himself, but I would have to talk to Keith.
I called Keith on (¹⁰⁄₈) and Keith said he did some ‘soul searching’
and hes at the point where if he doesnt remember doing it, then hes not
going to cover it. I explain my situation again to Keith and how he
admitted fault, he pretty much accused me of lying to him… He then
said it was out of his hands anyway and that I would have to talk with
Steve.
I then called Steve and explained to him the saga of a story and he
pretty much says he cant do anything without Keiths consent. (can you
say complete run around?) He said he would call Keith and call me back
(and wouldnt you know, he didnt call back)
I called corporate and spoke with Kevin. He said he hadnt heard of
anything in this sort, and would have to talk to Steve and Keith, and
would get back to me.
(10÷9) Kevin calls back and says he has to go with what hes been
told… and that they wont cover the damage. VERY DISSATISFIED, STAY
AWAY!

I took the Toyota up here for an oil change and emissions test and they did it quickly and without hassle. The staff was friendly and courteous as well. No complaints here.

Great place to take your car for service! The staff is helpful, professional, friendly, and they give you a straight answer without trying to sell you things you don’t need. I’ve always seen the same people working there so they must enjoy their jobs. I won’t take my car anywhere else. Last time I brought my SUV in for a free tire rotation, I asked about my brakes and tires when I picked it up. He told me that I would need them soon, but when I asked how soon, he told me I would have at least another 3K miles on it until it was absolutely necessary. That is what I appreciate, honesty! They look out for their customers without trying to screw them out of money. They also treat women like normal customers, not like idiots who don’t know anything about cars, it is very refreshing!

I have been taking my car to Plaza Tire for years. They always give you a straight forward diagnosis of the problem and do not try to sell you more than you need or recommend services that are not necessary. When purchasing tires, this is the only place you need to consider. In the past, I would compare their prices to on-​line retailers. Their prices are always just as good or better than discounters. Feel free to send your wife, girlfriend or daughter in by themselves. These guys are complete professionals and will give everyone the same great, honest service that they gave me!

I cannot believe this level of service still exists in a metropolitan area. I feel like I am back in a small town when I deal with these people. When my wife had a battery die last year, I did not even have to consider the options, I told her to go to this place and sure enough they treated her right.
I will use them in the future for any tire purchases. They give me a more confident feeling then their main competition in «the Valley» does.