Cobblestone Quality Shoe Repair

The owner is arrogant, condescending, disrespectful and rude. The first time I used him, I asked about honoring coupons and he about bit my head off saying that all coupons do is reduce the quality of goods received, referencing a local pizza joint. Not sure about the connection there! Against my better judgment, I dropped a shoe off in the drop box and after calling 10 days later, because he hadn’t contacted me at all yet, he gave me a ridiculous quote. There is a Cobblestone about equidistant from my home, which I will use in the future. I will never set foot in this man’s business again and will share my opinion with anyone that asks about this cobbler! I sent my son-​in-​law to the other store in Creve Coeur on Olive and he is very happy there. I will follow with my business.

Scuffed, scratched, and got dirt on a brand new pair of Chanel shoes (worth $ 1,200). My shoes were brought in when they were brand new so I could get something put on the bottom to prevent the leather from wearing. When I came to pick them up they were covered in dirt, scratches, and scuff marks. The owners son in law was very nice and said they could fix them and to come back in a few days. However when I came to pick them up the owner (the older gentlemen) referenced in the other comment, was extremely rude and disrespectful. The shoes were not fixed and I asked for a refund and he refused. He even went as far to use a condescending and inaccurate analogy (there will be no refund. We are just a small business trying to make a living. If you bought a pair of shoes at a department store and you ruined them, would you return them?). Which I responded «No, I wouldn’t. If they were ruined when I bought them I would». After that he said «you can take your shoes but there will be no refund». After this I had to send the shoes to Chanel to get fixed. I had to pay for this service too. So basically I spent $ 1,200 for my shoes, $ 50 for this guy to ruin them, and $ 100 for Chanel to attempt to fix them. He also got dirt on a pair of $ 1,000 Manolo’s, fortunately it was a different fabric then the Chanel shoes, which the dirt permanently stained sections of it. I also had to pay him to screw up my Manolo’s which he would not refund either. I have never been more infuriated in my entire life! This man is the most unpleasant, rude, condescending, and deceitful person I have ever met in my entire life. I encourage anyone who values their money, the quality of service they receive, and ethical business policies to take their business somewhere else.

I am completely infuriated as I write this. This shop, where I have been a regular customer for several years, has completely ruined two pairs of semi-​expensive shoes that I asked that they re-​sole. In both cases, they applied a sole to a larger area than needed and as a result, the shoes (heels) are bowed and now too big. Completely un wearable. And, to make it worse, one has to pay for the service upfront and they refused to refund my payment. Do NOT take your shoes there. Quality and service are completely eroding and now there’s attitude to boot (!!).

Shoes were not finished by the date on my claim receipt. I even came a day later. Think he could’ve called to save me a trip. was given excuses but nothing for my time and trouble.

I bet they do a wonderful job with repairs and shoe maintenance needs but the customer service was borderline disrespectful on my initial visit so I’ll never really know will I.
Too bad I was excited to try them out for my UGG boot cleaning and a leather shoe restoration. The older gentlemen at the counter instead told me all the things he WOULD NOT do.
I’ll take my money, time & shoe needs to a place that appreciates business and concerns themselves with customer satisfaction.

Trust me, GO HERE. Especially if you care about having your shoes repaired in the best manner possible. Randy is exceptionally knowledgeable about shoes in general and shoe repair in particular. I’ve experienced nothing but the finest work and service. In fact, he totally rebuilt a well-​loved pair of Florsheim Imperial wing-​tips – a challenging job – and they are fantastic. He uses the finest materials and products and this, when coupled with his and his team’s expertise, result in a home run every time.

While visiting St. Louis, I visited Cobblestone shoe repair and found this product called Lock Laces for my Brooks Tennis shoes. They save me from having to keep tying my shoe laces.
I have sent them shoes to repair for me and I am impressed with the quality of materials they use to help my shoes last longer. They also are very good with re-​coloring them and adding a weather and stain protector to help my shoes stay looking better longer too. Thanks Cobblestone for the great work you do for my shoes.

Just left the shop. Did not leave the shoes for repair. Never have I experienced such rude service. STRONGLY recommend that you try another shoe repair service.

Review of Chesterfield location only:
Nice fellow. Great service. Talented and authentic, no BS cobbler. Owner/​operator who really knows his stuff. Saved several pairs of very expensive shoes. Outstanding rehab of beat up boots. Received calls and texts to pick up when ready. Well worth the 40plus minute round trip because it’s hard to find a trustworthy, fair priced, old– world kind of shoe repairman!
Loyalty earned. Job well done!!!
Many thanks!

They did a great job repairing the old Florsheim’s! I’ll agree, he does not have an overly friendly demeanor, but he was very helpful and nice.

I was extremely pleased with Cobblestone’s work, and like El K., I’m baffled by the poor reviews. I found Randy to be friendly and professional. He repaired a pair of my Louboutins (badly scuffed heel) and applied sole protectors that were a perfect match to the signature red. I was extremely pleased with the result. I highly recommend Randy, and I will, withour a doubt, use him in the future for my shoe repairs.

They are not customer focused in any way, and charge a premium price. Closed at 4 pm on Saturday? Who are they kidding? I guess in the owner’s mind, customers have nothing else to do with their weekends. I won’t do business with them again.

The customer service at this place is terrible. I went in seeking assistance with removing a high heel tack stuck in a single shoe. The guy behind the counter was extremely rude!!! He told me I needed to bring in both shoes. I tried explaining I only needed the tack removed from one shoe, the is perfectly fine. He interrupted and said I needed to repair both shoes, not just the one. Then he indicated he cost would be $ 15. Ridiculous!!!
In conclusion, I would not recommend this place to my worst enemy. They should consider providing customer service training to all employees, especially the counter guy.

Oh this was not a good experience. Called the guy to find out if he could die a pair of shoes I had, just to make them darker. He said it would be no problem and to bring them in. So, I went and had my dress tailored to fit this heal, excited that I would actually have shoes that matched.
Then I brought the shoes in, and much to my dismay, the guy, very rudely informed me they were undyable. I told him that he said on the phone they would be easily died darker, and he told me, again, very rudely, that I couldn’t rely on anything he said to me on the phone. UM, what? If you knew you had to see the shoes, I gladly would have brought them in for him to see before I relied on his word.
So the moral of the story, don’t trust anything this guy tells you. And don’t rely on anything he promises you, because I have had other friends come here and end up with shoes completely different from what he guaranteed… and he DID see those shoes first.
Never again Cobblestone… never again.

I’ve taken shoes here to be re-​soled, re-​dyed, and to have the heels fixed. The work was done well, but was expensive. Also, I took in a pair of burgundy-​colored shoes, and although the guy claimed he was going to mix the dye to match exactly, I got the shoes back a much duller and less charming color. Frankly, they’re red shoes, I would have preferred that they come back too bright than too dark.
I have been hearing some rumblings in the ‘hood, though. The owner seemed to me a man of few words, but there are rumors he’s been rude to other people that have come in. but you know how it is… I ain’t one to gossip, so you ain’t heard that from me.
I’ll probably continue to go there, since it’s right next to both Starbucks and the grocery store, but I’ll still be on the lookout for that «great shoe guy» who will make all my footwear young and beautiful again.