Priority Honda

It’s unfortunate that the employees at dealers think customers are so stupid.
I talked to a man in parts, I asked him about ordering some parts. He more or less fabricated a complete lie to just get rid of me over the phone. No problem, I won’t be doing any business with this dealership.
Dealerships need to get with the program. Consumers are more educated now than ever.

If I could put no star I would. Horrible all around experience. Do NOT recommend. Do NOT buy your car here. Better off going to a «buy here pay here». Would get better service.

Don’t get the extended warranty! The service is great when your are buying but after it is a nightmare. I bought the extended warranty and I was involved in a hit and run. My car was totaled it has been three months and still no refund. Once they have your money the could care less about you. They said it will take 2 more months before my refund will be processed 5 month turn around??? Stay away from this place!

I came here to purchase a new vehicle after having an EXTREMELY horrible experience at Hall Honda. I called Priority to see how the could help me out. The sales manger Chris answered the phone and was very polite and professional and invited me to come in.
I was immediately greeted by a receptionist who contacted Chris let him know I was there. He was great! He even gave me a tour of the facility which showed me he was proud to work for Priority which gave me confidence. I thought it was a nice touch.
The whole team I interacted with during the process was amazing and so helpful. They seemed to really care about my needs and were empathetic.
The whole team worked incredibly hard to make the numbers work, and I am so great full! They have a customer for life and I will NEVER purchase a vehicle anywhere else!!! Thank you thank you!!!

I bought my car here and come back for my inspections and oil changes and everything because of the Priorities for Life, which are really great! They’re one of the reasons I bought my car from Priority in the first place.
Everyone is very professional and they get my stuff done in a pretty timely manner. The waiting area is nice. They have a little movie theater, massage chairs, and a little coffee/​tea area. On Wednesdays, they offer manicures, which my mom took advantage of one time when we went for an inspection. It’s nice having things to do while you wait for your car. It makes the time go by faster.

Love it here @ priority honda, very clean & friendly, goin on our 5^th car w/​these guys
David Lindsey was my sale associate & he went all out for me & got me the car I wanted w/​a great carpayment & no out of pocket money, plus I got approved for the car in my name, thanks guys
Stephanie Hight
Forever customer

This is my second purchase from Priority Honda. In May 2011 I purchased a 2009 Honda Civic EX with 17k miles. Never gave me a bit of trouble. I loved it except I was craving a V6 engine again so I started my search. I have a childhood friend, Anthony who has worked there for almost a decade. He set me up with Lawrence and the fun began. Anthony knows me. I am not interested in haggling. Just give me a good price and let’s move on. I test drove and loved a red 2013 Honda Accord EX-​L. Normally red isn’t my color but this car is so damn cute and sexy that I was sold. My trade in/​pay off was a breeze and I still was able to get $ 1500 off the sticker. I haven’t had to deal with service there yet however I’ll update my review once I do. Since I purchased used in 2011 I wasn’t worried about the Priority for Life benefits but now that I have purchased new and want to keep my warranties valid, I will utilize the Life amenities. I also work nearby in Hampton close to a new Priority location so I’m looking forward to more great service. I recommend Anthony and he will put you in good hands.

This is for the SERVICE center. Took my 2001 accord here to get the «$ 99“diagnostic test, was told that they have to look at my engine to figure out what is wrong with the car and it’ll cost $ 300…I agreed. After looking at the engine (they took it completely apart and put it in a box in my trunk) I was told it needed to be replaced and would cost $ 3000 I declined and had the vehicle towed back to my house.
A few weeks later I towed the vehicle to another shop to get looked at they told me my tank had water in it which was the cause for the problems I was having. And My engine was FINE until Honda took it apart Luckily he only charged me 1100 for a new engine including labor.

Disclaimer: I never bought a car from this specific dealership
Instead, I take advantage of my priorities for life. Free oil changes forever! This one tends to be less crazy than the Priority Toyota and it’s closer for me. I have to schedule an appointment maybe at least 3 days in advance depending on what time of the month it is to get a decent time.
I usually wait for my car and it’s not that bad. The waiting area is more than just sitting in a chair. You’ve got a movie theater that plays old movies, massage chairs, a business center, play area for the kids, desk area for your laptop, etc… My favorite is that they have this Starbucks brewing machine for either coffee or hot chocolate.
Such an upgrade to just sitting around with nothing to do.

I was excited that I was going to step away from buying an American car only to realize my mistake. This has been the worse car ownership of my life. I haven’t had the car six months and hate it so much that I am starting to look at cars and really don’t care about loosing money. As long as I don’t have to deal with a Honda or service at Priority Honda. I hear a F250 calling my name.

We had a good experience with purchasing a new Accord here, so I came back to look at used CR-​Vs. I was nervous because J. was overseas and he had handled previous dealings. I told him about the car I was looking at and he found an online ad with the same VIN at a lower price. The salesman got a quick OK to honor the online price even tho it had been in error. They backed up the good deal with top notch service– above and beyond. I was not happy with the ride but thought I was just having trouble getting used to a CR-​V after my Lexus. They replaced a tire but the ride still didn’t feel right. So they replaced ALL FOUR tires with Michelins. They were also very persistent in correcting a balky seat latch which made it hard for me to put the rear seat back up after folding it down. 2 purchases plus service experience over a 5 year period, 5 stars all the way.

I bought my third car from this dealer. I had my mom drive the car home for me I live about a hour away. When i got home I found that they did not even fill the car up. This was a simple issue I called the dealer on Monday, Tuesday, and Wednesday to my salesman with no return call. My husband then called the Sales Manager A. He did not sound sincere at all for my issues. He did offer to put half a tank of gas in the car. This was just simple point of the matter. No one called me to see how my purchase was? In fact the salesman that harped so much on Priorities for LIFE it wasn’t a priority now since he got the sale. This is just simple customer service … Manager is on vacation … will not be back until Monday … and this salesmanager says that there is no other manager that is there that I can tell my buying experience about … basically he did not care. I have bought three cars from them and it looks like they would be a little more about making sure the customer was happy and the sale went well so the customer would return.

I bought my Civic from this place, so I bring it here for the free oil changes for life and annual inspection. Otherwise, I would never come back to this place.
Let’s start just before the 20K point, with my car still under all warranties. There is a low growling noise coming out of the right rear of the car, louder on turns and low-​speeds and consistent no matter the speed. At an oil change, I ask for them to check it out; nothing found. About 5−6K miles later, «Hey, can you check this out again? Take it for a test drive? It’s really getting annoying» «Nothing, sorry. Looks good. Mufflers can sound like that» (What??)
And the next oil change, «PLEASE, FOR THE LOVE OF ALL THAT IS SACRED AND HOLY!!! I have NEVER had a car sound like this; it is driving me INSANE!!!» Finally, one of the techs asks me to go with him because they still can’t find anything but tell me that my tire treads are wearing thin inside (I had them rotated every change). We get in the car, and within a couple of seconds — «Oh, you need new wheel bearings, that explains the noise and the tire wear.»
Priority fixed the wheel bearing free (had to wait a few days while the parts came in) and then a new noise was coming from the front right wheel well right after leaving the shop. What the ham sandwich did they do? After taking it back, their rep informed me that Honda recommends I replace the front strut (~$ 700) because the original struts have low-​quality bumper points, and he then handed me a sheet with the diagnosis for that issue, describing completely different noises and symptoms. I said whatever and left.
Within a couple of weeks, I had to replace all four tires on my car that had about 45K on it. None of it covered by the fact that the Honda tech shop couldn’t identify a problem I had been telling them on multiple visits as documented in my paperwork. That was a nice chunk of unnecessary money. Thankful I didn’t buy them at Priority. The place I did buy them had a mech ride with me to figure out the noise, definitely NOT a strut — he looked in the wheel well and said I was missing a couple of plastic clips to hold a flap down, about a $ 10 repair.
So glad I didn’t take Priority’s advice and shell out money on an strut I didn’t need! With the exception of the oil change and inspection, I’ll be looking elsewhere for any car maintenance.

Read the other reviews for this business and was surprised at how badly they rated this business: it’s almost like we are going to two different dealerships! I’m sorry that those who rated this business with 1 star had a horrible experience. That blows. I guess I’m lucky?
Anyway, I bought my 2008 Honda Civic here brand new after comparing prices at other dealerships. I was armed with research before I even dealt with any sales person. I love Hondas — good gas mileage and the performance is awesome. It can last a while as I was driving a 1993 Honda Accord EX (which I bought used at a non-​Honda dealership) for 15 years until I got tired of paying maintenance to keep up with it, plus it was very old and I wanted something different and new!
I didn’t pay the sticker price and while the salesman was at his game of selling me upgrades, I held on to my paperwork — playing dealerships against each other with the pricing proposals they’ve given me –and even getting an additional $ 2,000 off the price Priority Honda originally offered. The sales process was painless for me (it was probably painful for the salesman as he saw his commission dwindle but I KNOW he still made money!). There is this stigma about dealerships and buying cars, especially how they con women. But if you come prepared and armed with information and you stick to your guns on how much you want to spend and adhere to that budget, then you’ll have a better experience because you control the transaction and not the other way around. Overall, the sales process was an easy, pleasant experience (other than I now have monthly car payments!). I didn’t feel haggled at all. What they quoted me monthly is what I paid, nothing more and nothing less.
So from the very first encounter with this business, up to the general up-​keep of my car — coming in for oil changes (which is free BTW and that’s awesome!) and other maintenance — the staff have been friendly and professional. The service staff — Red Team — are great! Luis Vu, the service manager is very nice and personnable. One time I took my car for an oil change and they had to rotate the tires but I discovered I didn’t have my wallet with me (had changed purses the night before) and he said I can pay the next time I’m in or can call on the phone with my payment. Now that’s great customer service!
Also, when I visit and they find maintenance issues with my car, they don’t haggle me with fear tactics of must-​do-​this-​now or you’ll-die. I always ask for a price quote and order of priorities of what must get done first, and they oblige.
The customer center area (lounge) is very clean and is filled with amneties from Starbucks coffee machines (a plus for this java junkie), massage chairs, theater, three computer workstations with one functioning as a business center area (enclosed private room with ample desk space, a conference phone and 2 extra chairs should you conduct meetings while waiting), which by the way, where I am now typing this review.
They also have free manicures should you come visit on Wednesdays.
I also like that you can schedule your maintenance visits online at
and the email service reminders.
I only have good things to say about this business. Hopefully, they keep going above and beyond so they don’t lose me as a customer and that they treat their customers of all scopes the same way so they all get the same pleasant experience I’ve had!
Oh, and I took my cousin to buy her car here as well. Of course we shopped around but found that again, this dealership offered the best option for her. Funny thing though is that the sales people remembered me (I asked for the same guy, Bill Parker though he no longer works here) and he joked that perhaps he shouldn’t be my sales guy and get somebody else as I’m dangerous with the calculator. Hahaha.
The only complaint I have though is their shoddy, fluctuating internet! And ATT’s coverage here is pissy but that’s not Honda’s fault!

So my opinion has changed in last 11ish months. Not a huge fan anymore. They kept sending me e-​mails and letters saying they really want to buy back my 2010 honda. So I humored them. I wasn’t planning on walking out with a new car, but if they could get me a good deal I would highly consider it. So, I drove a new 2012. I liked it. The sales man kept saying, «Your monthly payment won’t be much more than what you pay now!» That go my hopes up. He then quoted me for $ 205 more per month… for a car that is $ 3,000 less than mine was at the time of my purchase (I was willing to give up some options). He kept saying tha the car was $ 10k more than mine… I have no idea where that came from. When my lease is up, I will be getting out of there as soon as possible and getting a Volvo.

By the way, I couldn’t help but notice that all the other one-​star reviews for this place are hidden away behind the site’s filter, despite being mostly informative. I imagine this one will join them eventually. Got something to hide, Priority Honda? I guess money talks more loudly than reviewers on this site. EDIT 5÷1÷2012: Yep, this got filtered along with all the other one-​star reviews! Don’t trust Priority Honda OR this website. EDIT 8÷1÷2013: Now unfiltered again? I give up.
I desperately wanted to love this place because it’s within walking distance from home. Friendly employees, good clean shop, and people who actually buy cars from them seem to be happy. However, they get zero stars for honesty. Too bad this site’s scoring system doesn’t go that low!
I very strongly suspect that if you have an older-​model Honda that you didn’t buy there, the employees are doing their best to get you to buy a new one. I’m driving a 1998 Accord, and here are my two experiences with Priority Honda.
I first took my car there very soon after they opened because the A/​C had quit right before I had to take a fifteen-​hour road trip. I was told by a very friendly employee that they couldn’t fix the A/​C because they couldn’t find anything wrong with it. However, he said I needed to replace an engine mount for $ 300. That price is highway robbery (my old now-​retired mechanic did it for under $ 100), but the guy insisted that if I didn’t fix the mount RIGHT THEN, my engine was going to shake itself apart on my trip, so I reluctantly agreed. I kinda figured he was conning, because I’m not a total idiot about cars and know darn well that there are three other mounts holding my engine in place. But I just didn’t have time to shop around or verify the falling-​apartness of my engine. And I’d rather be ripped off than worry about breaking down in the middle of nowhere on the faint chance he wasn’t snowing me.
So after $ 300, a fifteen-​hour drive, and a severe sunburn from driving with the window down in a futile attempt to stay cool without A/​C in July, I was at my parent’s house. They said I should take the car to their longtime mechanic to see if he could fix the faulty A/​C. He found the problem within five minutes as I watched: a part with a fist-​sized hole in it that was slick with slimy green mildew and black junk that had obviously been building up a very long time. «They told you they couldn’t find anything?» he asked. «If they didn’t see this, it’s because they didn’t look.» He replaced that part and had my A/​C working in no time. He also pointed out that the $ 300 repair job Priority did to the engine mount was faulty and would eventually cause more damage to my car than driving around with a broken mount or no mount at all. He fixed Priority’s «repair» for free and even changed the fluids for free (which Priority claimed didn’t need replacing, but I knew were actually filthy because I’d checked them myself before taking my car to Priority).
Fast-​forward a couple years. I had to make that fifteen-​hour drive again, and decided to give Priority a second chance since, as I said, they’re right by my home and my usual shop couldn’t squeeze me in. I figured maybe all the dishonest employees had been fired by this time.
Yeah, right.
I only took the car in for regular maintenance; there wasn’t anything wrong with it this time that I knew of. They tried to convince me I needed a $ 250 wire replaced, or my car was TOTALLY gonna stop working. There was just one problem: the wire they told me needed replacing was a non-​vital wire that goes to the freaking RADIO, not some super-​important engine part. This time, I told Priority I’d «take my chances», haha. Oh, and there wasn’t actually anything wrong with the wire. I had it checked when I got down to my parents’ and visited their mechanic. And yet again, Priority insisted the fluids didn’t need changing when they did. Just because I’m a very small woman who’s frequently mistaken for a high schooler doesn’t mean I’m stupid. I know how to check my car’s fluids and what they look like when dirty.
If Priority was neglecting my car’s necessary repairs while wringing money out of me for superfluous ones in an attempt to sabotage me into buying a new car, all they’ve done is shoot themselves in the foot. (Both times, they tried to get me to tour their new models.) My next car won’t even BE a Honda. They woulda done better to be honest with me from the beginning so they could keep making money on the maintenance of my current vehicle. Instead, they’ve lost my business completely.
Darn it, Priority Honda, I wanted to love you. Why couldn’t you be more like your wonderful brother on Military Highway, Priority Chevrolet? I’m not a big Chevy fan, but at least I never had cause to complain about the service on my old Lumina.

(Review: Service Department) I’ve gone to this dealership a couple times to perform oil changes and 15K service on my 2008 Honda Pilot. Overall, the service has been pretty good. The waiting area is clean and comfortable and the service advisers were friendly and professional. The only thing I really didn’t like is the type of oil (Penzoil) they use to perform oil changes. I’ve seen other dealerships use higher quality oils, but I think they do this so they can offer their customers better deals. I prefer using Castrol or Mobile 1 on my cars. Other than that, I have no complaints or concerns when I take it in.