Patient First

Just No! You’re better off going to the emergency department and this is coming from a Nurse Practitioner. After recently moving here, this was what I believed to be the best option for me until I found a regular PCP I was comfortable with. I have had nothing but issues with this place. 1. The wait is ridiculous (going on 2 hours just for fasting labs, flu shot, prescription refills), 2. The staff are minimally qualified, though mostly very friendly. 3. The physicians are rude and arrogant, and couldn’t care less about follow up or establishing a patient/​provider relationship, 4. They get your copay right up front so you have no choice but to wait for lengthy periods of time to see someone. 5. They regularly incorrectly refill my prescriptions and/​or completely forget to send them. Finding a regular PCP stat… this place gets not another dime from me! Save your time and your money and avoid patient first.

First off, I want to say just about everyone was super nice especially the young lady who took my blood. This is the only reason I am not giving a rating of one. Everything was great until the doctor came in.
He is the most inconsiderate doctor I have ever come across. Not only did he never check my lymph nodes when I went in for tonsillitis, he was rude and disrespectful. This doctor was flabbergasted when I told him I didn’t take any medication for pain at home and told me that I should be aware of using Tylenol and Motrin for pain because it’s in commercials on TV. He consistently put me down and insured by the time I left would feel worse than I did when I came in. Avoid Dr. Smith if you can.

I’ve been to Patient First many times. In college, I actually used them as my PCP. However, I have learned that it really is not for regular care and just best to only go if it is an emergency or its a situation where your primary doctor can’t work you in.
Certain times there is no wait, but at certain times, like on the weekend, you could be there with a 2 hour wait.
Don’t go there if you have Tri Care, because they don’t bill with Tri Care and you are left with a copay.
If you also get the prescriptions there, you will pay way more than if you got it from your regular pharmacy.
One thing that really iritated me was the doctor not tell me that the cough med he was giving me was not really that popular, so I ended up running around to 4 different pharmacies before I could find it. They didn’t carry it there.

It is clean which is a plus. Great place for the average cold. They give referrals for anything outside the norm.

Excellent! I stopped here for a gash in my head. There was virtually no wait (granted, it was rather empty). Very friendly service; the staff even had a sense of humor. Quick, efficient, clean and friendly.

The only thing this establishment has going for them is the franchise that is, Patient First. The front-​desk staff is very unprofessional. I have been a few times over the past year and I have seen different faces every time, however they all seem to show the same disregard. The staff is more interested in checking to see if they have received a new text message in the past 5 minutes, rather than assisting you.

I’m glad I found this place when some kind of tiny debris particle was stuck in my cornea. I didn’t know that at the time, I just knew my eye was extremely painful. I didn’t need to be sitting in a waiting room, I needed some action.
Thankfully, they worked very quickly at Patient First. I arrived just after they opened and they did everything they could before sending me to an opthamologist for further treatment. But they gave me lots of written instructions, made the specialist appointment for me (finding someone who could see me the same day), and hooked me up with some pain medication in the meantime. I was very impressed with how thorough they were.
The best part was the price. I am self-​employed and don’t have access to affordable health insurance. The charge was only $ 80, and that included the pain medicine! What a relief.

I had never been to a Patient First until earlier this year, and I was very pleasantly surprised with my experience there. I guess I had always been a little hesitant to try one of these places out, also I had never really had the need for one. I ended up getting very sick in February with what I thought was a sinus infection that seemed to be getting worse by the minute. Since I didn’t have much time and was in a huge amount of pain my mom told me just to stop into one of the Patient First facilities in the area.
When I walked in, the first thing I noticed was the clean lobby with lots of chairs and it was empty. YES! My biggest fear was that I would be waiting there for hours to be seen by a doctor. The whole processing was very fast, I was checked in and before I knew the doctor was able to see me. Everyone there was very nice and helped calm my fears. I would absolutely go back here if I needed to.