Men’s Wearhouse

The dad and the brother were looking for suits to buy. There was a good deal going on, but they couldn’t get the okay to purchase until they showed it to me and my mom.
Austin, the wardrobe consultant, recognized that my dad and brother were back to seek out approval and laid out all the options for the perfect suit. My dad was looking for another suit to add to his collection while my brother was looking for his first suit to own. Austin did a great job to explain the details between suit options that both were able to narrow it down to one for each guy.
Onwards to trying on the suit, Austin helped the guys pair it with the perfect set of shoes. He went to explain what colors went with the navy blue suit each chose and what type of style is appropriate for each type of occasion. With the shoes set, we moved on to dress shirts and ties. Austin had his colleagues pick out five classic paired looks for each occasion: interview, second interview, collegiate, etc. There was a great deal of buy 3 for one so it was quite a steal. I really enjoyed the presentation of options and learned a lot about appropriate pattern mixing. There’s definitely an art in the way a guy dresses up.
Finally, Austin introduced everyone to the tailor who would make the suits be a one of a kind fit. The entire process was easy and enjoyable even to us women who were watching it all go down.

First I will say, I got fitted here for a suit some years ago and that experience was pleasant. Some of the staff here aren’t too bad.
But I had an experience I did not care for at all here recently, so if it weren’t for the fact that my friend used this place for his registry, I would’ve went somewhere else… and I’m still considering it. To condense this story, I was rudely asked why I couldn’t come in to get fitted before the deadline for the wedding registry. I answered «Well I’ve been out of state and the person I’m taking care of was just diagnosed with cancer!» To which she answered with no empathy «yeah.get in here when you can!»
The whole tone of the person I had spoken with was very rude, so I addressed it with a shift manager, who agreed that person has an attitude problem. He may have said that to pacify me, or it could very well be the truth he is aware of her attitude, by my question is what have you guys done to correct her behavior and how many other times in the past was she rude to customers. Even the staff here, some of them were just not as friendly, not making eye contact, smirking… I should’ve taken note when I was the only customer here. These representatives may need some training on customer service because it certainly isn’t here.

I came here to get express and provided the caveat that I had no idea what I was doing. I was passed off to Mark Ulichny and he was absolutely professional, provided great advice, and was patient with every decision I made. His recommendations definitely made an impact on my selection and I look forward to going back in the future.

We received poor customer service from sales clerk and manager. After renting tuxedos for a wedding party, our bride decided on no jackets. As we’d already paid for the entire rental, we needed a refund on the jacket portion. The clerk couldn’t refund the money to our account, as my husband was picking up the tux and I had the credit card it was charged on. I tried giving the number to her over the phone, but she didn’t know how to process the refund. The manager said we’d have to come to the store to pick up the «cash», that he couldn’t MAIL cash, nor allow us to pick up the refund at another store. He offered us a gift card — AS IF! We’ll take our formal wear business elsewhere, as our business wasn’t appreciated here!

Great service !!! Kim did everything possible to make it as comfortable and smooth for me. Fitted and ready for action when I pick my tux up. Again a great selection to choose from !!

Their limited selection on tuxedo for sale had me coming back to see if a request from a store to store transfer came through… because I never received a call back.
The service is polite but lacked emotion or enthusiasm for a making sale. To me it seemed like all of the staff had the same amount of energy as a post-​marathon runner despite it being mid-​day in a near empty store. However they did have a large selection of pocket squares and bow ties.
Overall it’s definitely a Meh I’ve had better.

The woman with the short hair that works here has NO Personality at all! This is a customer service type of business, no smile and borderline rude. We dealt with her twice so the first time I brushed it off. The other staff was friendly but she rubbed me the wrong way!

I absolutely adore every men’s wearhouse. This one is no exception. A bit smaller but fantastic sales when they happen and a very friendly staff.

I went to a party recently and was tasked with being «Security» for the Casino Night. Nothing screams Security than a Tux with sunglasses. This is where the tux came from so this is primarily a Tux Rental review. However, while I was in the store I did see some reasons to come back as the selection of clothes was Huge and the staff was more than helpful and professional.
«The Good»
— I was fitted on a Tuesday and the tux arrived on Thursday… not a bad turn around. ** Note there was an additional charge for a «rush» but still that is some good timing.
— The fitting took under fifteen minutes.
— They have a large selection of tuxedo dress shoes, including the famous Chucks in vinyl.
— You can return your rental to ANY, yes even the one in MD where the party was, Men’s Wearhouse.
— The staff made prompt phone calls to let me know when the tux was in the building so it made the last minute weekend plans easier knowing this important item was taken off the list.
«The Meh»
— Nothing Meh to comment on.
«The Bad»
— Nothing Really bad to comment on.