Lowe’s Home Improvement Warehouse of W Chesapeake

I love lowes now that I have a home. They offer everything I would need to tackle all of my home improvement projects. The staff is always very friendly and will help load any big equipment you need in the back of your vehicle. If I ever need to get a project done lowes is my first choice!

Whatever you do, do not go through their Installment Sales Department. They, and their contractors have little idea of how to do the job.
The Mill section is lame.
One of the guys in hardware is permanently rude.
If it were not close I would not trade there at all.

I have been to this location now about three times. I have to say I prefer this location. The customer service is always spot on. They have a better stock of items. The store is always clean and the smell of the Dominick’s food truck as you walk in is always a nice perk

I love Lowes! So much better than their competitor right up the road. For starters, it is usually not hard finding a helpful employee and a happy one at that. Most of the people I have interacted with at this Lowes have been helpful and friendly. I also like that they carry most of the products that I am looking for as well. Their garden selection is nice and their plants are healthy and not dying. The store is well lit, clean and very organized. I brought a dishwasher from them a short while back and I was very pleased with the product itself and the installation. The gentleman that sold me the dishwasher was very professional, kind and thorough in explaining the different brands and pros and cons with each brand. The gentleman that installed the dishwasher was friendly and very professional as well, offering to stay to make sure it worked and tips on how to keep it clean and maintain it as well. I haven’t needed to call them for a repair and I don’t anticipate needing to hopefully as I believe I brought a quality brand. I’ve called them before to do ducting work for our home. They contracted out to someone but they sent a representative to make sure everything went well and kept in contact. Also the gentleman that came to measure out for a fence was friendly and prompt with his service. As you can see, I very much enjoy the Lowes in Suffolk. Though I cannot speak for the brand as a whole, I have no complaints with this particular store. I would highly recommend to a friend or family.

My kids participate in the children’s workshop twice a month during the summer and once a month the rest of the year. My youngest daughter has been completing the kits enough that she is almost independent in its completion. She is able to hammer the projects by herself and she is 4. This is definitely a good activity for children. A great one on one with your child and nothing beats and make and take craft.
The staff is always nice and helpful whether you need help with the projects or are seeking something in the store in general. Store is always clean and organized.

Lowe’s is pretty good. I like their main competitor just a smidge better but my husband prefers Lowe’s so we end up there more than the other. I like that they offer a military discount and that they have pretty reasonable prices on lighting and ceiling fans. I think they actually have more options, locally, than their competitors. We recently bought a bathroom vanity and toilet from Lowe’s and the salesperson went above and beyond helping us retrieve, load, and tote all of that heavy stuff about. He even waited for us to check out and assured it would all fit in the car. What a nice guy. I wish I remembered his name, silver haired gentleman. he was a doll! I also like that Lowe’s has a lot of selection of power tools. It seems like a wider variety of brands and products. All around, I definitely recommend Lowe’s.

So frustrating when a store only offers self checkout. The item we went to buy rang up as 19 but the ad clearly said 14. Also, waiting for the slow cashier so we can get our military discount is annoying. you have to basically beg for help… check out takes literally 30 mins and why does the cashier near a chair? If you are overseeing 4 ppl check out at the same time… get off your butt and help them! Couldnt find anyone to ask a question about a $ 400 rug… we didnt think it would fit in our suv… and didnt know how long it would take to be delivered to our house. We left out of frustration with no purchases and wont be back.

Large store with too much stuff. Found what we were looking for with out too much trouble.
Friendly checker.

I only go here when there’s a deal over the other big box store. The service is mediocre and I have yet to find an employee who was «eager to help» or «pleasant» to deal with. It’s very frustrating at times and is what drives me to the other store which is only a five minute drive away.
The expectations of the typical hardware big box do exist and yes it is clean but I have a quirk that bothers me relentlessly.
When I know what I’m looking for I generally order online and like to pick it up. I have gone twice now and they NEVER have the order ready at the desk. This bothers me only because when I get an email/​text stating my order is ready for «pickup», you’d think it was actually ready at the desk. However, both times I arrived, said I had an order ready for pickup, and then they would have to go find it. It’s rather irritating as the service is being portrayed as fast and convenient. Neither of these apply.
Compare this to other places, my order is always «ready for pickup» when I arrive. Unfortunately, because of the sales/​deals, I will most likely be back. But as a note to those of you who order online, it’s not faster.
Other than that, the store does have a nice array of loose nuts/​bolts available that make it convenient for those days I’m looking for something rare while working on the racecar.

Nice area of the city; didn’t notice anything about this Lowe’s that made it stand out amoungst the rest. It was a nice visit anyway, I mean come on. it lowe’s, a mans toy store!

Large, clean store. Staff here is very helpful. Not always right, but tries to be helpful.
They do the kids building classes as well as some adult classes for DIY.
I like this location simply b/​c it’s clean.
Oh, the food truck out front… it ROCKS!

I don’t know if its because I’m a woman browsing a hardware store or not. …but I tend to be ignored whilst here.
I came to Lowes with the sole purpose of buying a storm door and having it installed. I stood around the doors for about 10 minutes before I had to approach one of the employees. Once he finally started helping me, I was very satisfied.
As other reviews state, this Lowes is very clean. I love that aspect of it.
The install of my storm door was great. The install department contacted me within 1 business day of my purchase to schedule the delivery and install. The gentleman who did the install was very professional and did an excellent job. I was very impressed considering the fact that Lowes outsources their install services.
All in all, I love the store. I hate the fact that I am never asked if I need help when I really do need it. I know if I walked in and didn’t need anything — every sales rep in the store would try to assist me.

I will only go to this Lowe’s. By far the cleanest and most friendly. Never overly crowded and always has what I need.

The best lowes around. ALWAYS friendly and clean. They have 10% military discount, the shelves are always stocked, floors clean, exterior loading areas clean.
Most of all, the customer service reps are the BEST. Friendly and helpful. It is truly amazing.