Jordan-Young Institute For Joint Reconstruction & Sports Medicin

Have had 2 surgeries with Dr. Midas and Dr. Joyner. Excellent work. I have to drive almost 2 hours to get to them and I will never go anyplace else for ortho. The whole staff goes out of their way to make you feel welcome. I would (and have) recommend them to anyone.

Worst experience of my life. Dr dowd ruined my life, my knee will never be the same. He screwed up my surgery and I never saw him again, not in the hospital or follow up appointment. The most arrogant, self serving physician I’ve ever met! That says enough! Don’t go to jordan young, they just want money and zero patient care or after care!

Dr. Bonner operated on our daughter in January 2013; knee reconstruction. He is highly recommended, very knowledgeable and super friendly. However, the best way to describe his administrative staff would be uninformed, irresponsible and sharp. They mislead us with a copay quote for a brace my daughter needed post-​surgery. Trying to communicate with the accounting department was a nightmare, as they simply did not return calls… seriously, took months. When I finally escalated the issue to the practice’s administrator she would not admit that the staff member that quoted an exact amount of $ 78.37 as a copay for the brace was wildly incorrect as it was actually $ 513.29; she just kept referring to the blanket responsibility document she had my daughter (that had just turned 18) sign when she came to the office to drop off the $ 78.37 check and pick up the brace. I even offered to pay an additional $ 100.00 — $ 150.00 towards the brace as my position was that they misguided us and that some of the responsibility fell to them too. She was unbending and has now sent the bill to a collection agency in my daughter’s name; nice… in an inflated amount of $ 708.65??? As mentioned above, my daughter signed what she thought was a sheet acknowledging receipt of the brace, she didn’t question what was on the paper because she trusted her surgeon and staff, not to mention she just turned 18, so lets be real; they clearly took advantage. There is a caveat to this, I did not call my insurance company prior to receipt of the brace. However, when I spoke with the staff member regarding my concerns about the copay she not only offered, but insisted she would handle it on her end and call me back confirming the copay amount; which she did…$ 78.37.
Although Dr. Bonner is talented, in retrospect it wasn’t worth it as there are many talented surgeons here in Hampton Roads. I can’t even begin to get my arms around how much time I spent trying to get them on the phone, dealing with the insurance company and pure distraction stemming from frustration and growing concern for the actual care our daughter received. Think about it, how could a doctor who cares for his patients actually be okay with the cavalier demeanor and illogical handling of his patients by his staff? Or is he so removed from that part of his practice that he has no idea? Either should be considered before you allow him to put you or your loved one under.