Enterprise Rent-A-Car

Excellent service, excellent vehicles, easy pick-​up and easy return. Will always use this Enterprise location.

Our recent experience at this Enterprise location was excellent. Mackenzie exceeded our expectations in every way. So glad I wandered in this place! Highly recommend and will use them again.

Very positive experience. My family wanted to rent a minivan for trip from VA to FL. Even though this Enterprise did not have one in their own inventory, they procured one from a different location and made sure the mini-​van was ready on day of our pick up. No problem with pick up and return. Friendly service.

I have had nothing but positive experiences at this Enterprise location. The staff is ultra friendly, and very knowledgable. The cars here always seem to be super clean, they must have some good car prep folks. I have been picked up by drivers from this location and they are always super friendly and fun to chat with. I have been picked up by drivers elsewhere that are extremely hard to… this is certainly not the case here.
I would recommend this Enterprise location to anyone looking for an easy car rental experience. A+++

From one problem to the next, this place is not worth the headache! I rented a car through
. Enterprise was the best price, but sometimes you get what you pay for. I called at 8:00 am to get a ride to pick up my car, which was 3 miles from where I was staying. The woman on the phone, Heidi, said a car would be sent out in a just a few minutes. I called back 35 minutes later to ask where the heck the car was; I had a long day of driving ahead and every minute counted. She said she had tried to call me back for whatever reason but couldn’t find my phone number, so she had sent out her driver to pick up someone else… –1 star. I got a ride to the place instead.
Upon arrival, she said, «You got a ‘free upgrade’ to an Altima.» I said, «No, thanks. I’ll stick to the economy car I reserved; I have a lot of driving and gas is $ 4/​gallon.» She then noted that that was the only car she had in stock, so it was basically take it or leave it. So, I got in the car and was about to drive off but noticed that 1) the car only had ¼ tank of gas and 2) there was a warning signal on the dash, apparently for windshield wiper fluid. So, I went back to Heidi and another 10 minutes passed as I waited to fix the fluid error. Another 10 minutes more, and I had a full tank of gas from a nearby gas station. By around 9:30 am, I was finally on the road, an hour and a half behind schedule. –2 stars.
Upon my return, I expressed my discontent with the fact that the car used a lot more gas than an economy would have. Heidi apologized and stared at me blankly. I then asked for $ 25-​$ 30 compensation towards these costs (based upon my calculations), but she said they don’t do that, and that when you rent a car, you get what you get regardless of what you ask for. Further, she said that they don’t actually rent «economy», only «compact» (the first meaning good on gas, the second just small; according to the website, they should have both). I pressed harder, and she offered me the number of her supervisor who would be unreachable all day. I pressed even harder, since trying to get anything out of someone over the phone seemed impossible, and she offered 5% off, which was less than $ 3.50 off on my rental. Standing firm, I asked for more – realizing that she had some authority despite her previous claim; Heidi then offered me $ 15, using some Nissan mileage math to figure out a discount. I said, «We can start there, but I will still be contacting your supervisor, as Nissan’s estimates are biased vs. the independent government organization that reviews cars – remember when the government required car companies to lower their false mpg claims and put an independent reviewer into place? That’s who I used for my math.» At this point, she did a bit more math and offered me one rental day free. This came to about $ 24, so I obliged. But, upon reviewing my receipt when I got home, I noticed she sneakily added in a roadside assistance charge of $ 12, cutting the compensation in half. I called again… and she offered $ 8 off, saying that I had already gotten $ 4 of the $ 12 charge back within my $ 24 discount (although this discount was supposed to cover gas overcharges, not be used to cover her erroneous charges). So, my discount was cut to $ 20. –1 star.
Bottom line: Given this exorbitant hassle, I would likely never rent from this location again. But given corporate offered me a sincere apology and compensation, I won’t completely write off Enterprise in general.