Mac’s Auto Repair

Macs is great! Super helpful, and reasonable too. Very pleased with the service we received from them & highly recommend them to anyone needing work done on their vehicles.

I went to Mac’s to have my car checked out because I wanted to ensure that my car would make a cross-​country trip from Boston to California. They inspected my vehicle right away and told me that I would need new tires and brakes (I had been putting off buying new ones even though I knew I needed them), along with other minor work that needed to be done. They helped me find tires for a cheap and reasonable price (unlike other places that order them for you and jack up the price), had it delivered to their shop, and had my car ready to go much sooner than I anticipated. Overall, customer service was great, my car was well taken care of, and the cost was very reasonable.

Thanks to warranties, it’s been years since I’ve needed an independent mechanic. So, when I had an abominable experience at the dealership, it dawned on me that I didn’t have to put up with that kind of treatment anymore. I asked around, and was steered toward Mac’s.
I brought the diagnostic paperwork from the dealership with me, and was pleasantly surprised when the guys at Mac’s took a look under the hood of my vehicle and told me that the part the dealership had told me was toast was actually just fine, and the fix to my problem would cost me just half of what the dealership was planning to charge me. What really struck me was that they kept telling me «I don’t know what the dealership saw, and I’m not going to bad-​mouth them when they aren’t here to defend themselves, but it’s clearly this problem, not that one.» I appreciate people who care enough about their own reputation that they don’t drag others through the dirt.
So, I had an appointment to have the work done later in the week, but my vehicle had other plans and broke down on a Monday morning. Mac’s had no problem with me having the vehicle towed to them, and completed the work within 24 hours. I was kept well informed of what was happening along the way, too, which was nice. They even offered me a loaner, though I didn’t need it so I can’t comment on the quality of their loaner cars.
One thing to note: Mac’s won’t spend their own money to order your parts, so be prepared to pay some of the cost upfront and the rest when the job is done. Honestly, it’s a fair practice, and one of the reasons they can beat the dealership prices.
All in all, these are good guys who run a fair business and do quality work. They care about their reputation and take pride in what they do. They were cheaper than the dealership, but I can’t say whether they are more or less expensive compared to other independent mechanics… however I’m willing to pay a little bit more to get the kind of service I received at Mac’s. They’ll be my first call from now on.

I’m a big fan of this Mac’s.
They are expensive but they are honest.
I went in hearing noises in my front and back brakes, but turns out it was just the back that were worn. They didn’t touch the front, stating they had plenty of life on them, and they weren’t out to take my money.
I’ve brought several cars here over the years, and have always been pleased with their service. I heard it from a coworker, and have since recommended 4 of my friends and family that come here regularly.
I highly recommend them, they are very easy to deal with.
They do provide loaner and shuttle services if needed.