Kohl’s

I don’t normally shop at Kohl’s seeing how there isn’t one close to where I live, so I only come here when I’m back in my hometown visiting family. However, I felt the need to review this store because of the horrible customer service I experienced here the Tuesday before Christmas. I was looking into buying someone a Fitbit for Christmas so I came here because I heard the had them on sale.
Upon locating the spot where the Fitbits were, I waited about 10 minutes for someone to come and assist me. Oh and this 10 minute wait was *after two employees saw me standing looking around for someone, but continued their talk about an order one of them had placed at Toys R Us that she hadn’t received yet (I later saw her going into Toys R Us when I was leaving out of there)
*after I had asked two different t employees for help and they told me they would send someone over
*after the guy who came over to assist me told me he’d be back in a minute after he helped another customer
Now I understand the holiday season is a busy time for retailers, but seeing how Kohl’s was not crowded when I was in there I don’t understand why my wait was so long. I also don’t understand why only one employee could assist me in the Fitbit section. I mean is he the Fitbit Guru for the store where he and he alone can speak to customers about the wonders of Fitbit?!

I had a horrible shopping experience and this is the first time I was so unhappy with kohls. I went online to locate these boots in the store and went to the store to purchase last night. When I arrived I inquired about the price showing was not the same as the website indicated $ 19.99. Instead it showed 49.99 and the store associate said they will not honor the price that was on your website. The associate instructed me to order online and select store pick up and I would have to come today and they would take the shoes off the floor and I can get them for the online price. How absolutely crazy is that? I had the shoes and have to put them back, stood in the store and places the order from my cell phone. Then I have to return the following day after they had another employee go pick the order, stand in a long line, only to then get the same shoes. You wasted two hours of my day and I almost missed my flight. Today I was in line with other customer with the same complaint. The kohls customer service told her to come to the store and they would honor the price. She was on the phone with customer service as I was picking up my order (wasting time just to get what should have been honored last night).
The assistant manager said that the store manager told them they are not allowed to match the website price. Because the prices are Black Friday advance sales and if they honored them they wouldn’t have anything left to sell! Really ??? …because all I had to do was order online and then come back and pick them up… the same shoes and the same inventory! All your associates did was make me mad and frustrated and possibly miss my flight so I would not be able to have holiday dinner with my family.
If you want anything on sale at this store, order it for store pick up and then come get it, don’t bother trying to rationalize reality with the associates who follow a manage who doesn’t care about customer service.

Not a huge fan of this location of Kohl’s. The clothes seemed pretty overpriced and after I grabbed some items off the clearance rack was informed they weren’t on clearance after all (make sure to check those labels, kids). Service wasn’t very friendly, have done better at their Marlton location.

This Kohl’s location isn’t the best. Help is sparse, merchandise is disorganized, and the store is dingy at best. While trying to buy shoes for my husband, I had to try to sort through hundreds of unorganized shoe boxes in pathetic hopes that perhaps one of the boxes I saw would have a matching number. After searching for treasure for over 30 minutes, I did go to the large (somewhat responsive) touch-​screen right near the shoe department for some semblance of help/​direction. What I found was that the online selection was far better than the selection in the store. Sales do vary by location, and shoes that you see on-​sale at the store aren’t always on-​sale online (which thoroughly confuses me), so I left the store frustrated, only to log on from home to order the shoes. Wish I had saved my time and used their website in the first place.

This was not worth the trip out of the way. The chic at the register tried to fight my Unilocal check in coupon. Since I am a ninjas, I won.

Ugh, Kohl’s, what has happened to you? I remember when this store was first built, and the lights shone bright and the floors glistened. Nowadays, it’s looking a tad bit run down and dingy. Kohl’s still offers great discounts and deals for bargain shoppers, and I picked up a few items here, but I was overall disappointed with the cleanliness and organization at this location.

Not as clean and nice as some Kohls, but they had what I wanted and I got in and out pretty quick for it being Christmastime.

This is a pretty decent Kohls, but it was unbelievably busy when we went this past Saturday. The checkout lines were ridiculous! That being said, one redeeming factor is that this store is cleaner than most other Kohls that I’ve been to. Also, the cashier let us have three scratch-​off coupons to try to see if we could get one with a big percentage off our total.

Had such a great experience at this Kohl’s yesterday. I was on a mission for a certain outfit for a specific upcoming event — looking in malls, discount stores, Target, etc. Finally, arriving at Kohl’s with pained feet, finally, finally, finally the outfit materialized.
While the layout of this location confuses me, it’s in a good spot across the street from the Cherry Hill Mall and near Target and some other stores.

Kohl’s has a good selection of casual clothing for women. I’ve had some luck with thier housewares and jewelry and shoes, but mostly casual wear. Good sales are well advertised and you can save a good bit. Not really the place you want to go for career wear.
Solar panels on the roof, that’s a good thing.

I’m not a Kohl’s shopper. I think it’s one of those gateway stores where when you start shopping there, or if you are taught to enjoy shopping there by another person perhaps you can get it. But for me, I can never find a damn thing that I like. Seriously. I just can’t. I go in, I waste and hour I walk out with NOTHING.
Maybe i’m missing the point, maybe I need someone to indoctrinate me into the kohl’s way. but for right now. I’m just at a loss.