Enterprise Rent-A-Car

Customer service is excellent. they always provided top service. they are always professional, courteous and able to process me quickly every time with pick up & drop as well.

These guys have always provided top notch service. I rent for business and personal and they are always professional, courteous and able to process me quickly. They even know my name when I walk in.

My car had unexpected issues and I needed a car fast for a business trip. I went online and booked a car at enterprise at a competitive rate, showed up for pickup the next morning and I was on the road in less than 10 minutes. While I had the car the office called me at 5pm to see if I needed anything. I dropped the car at 6pm and again, was in and out in 5 minutes. Could not have been a better experience. The staff was quick, efficient and professional. Thanks!

I was directed to this Enterprise from my car dealership while my car was being fixed die to a recall. I was picked up by an associate, and taken in.
I thought I’d be placed in something similar to my car, size wise. I was picked up in a Chevrolet Captiva, which is a smaller SUV. I own a Malibu, so a sedan would have been nice. I was told that this was the only GM model car they had on their lot, and my dealer would only pay for GM models are rentals. So reluctantly, I took this car… I HATED IT! It was uncomfortable driving it, being super tall, in a little clown truck.
I called enterprise on numerous occasions and they said they’d be happy to switch out my car, but every time I called, no matter what day it was, they had no GM models available. In fact I was told more than once that their lots was completely empty. ummm, call me crazy, but maybe this location needs a bigger inventory.

HORRIFIC CUSTOMER SERVICE /​LIES GALORE.
Joe (the supervisor) thinks it’s ok to repeatedly speak over people and mislead people into using their service. Late May, I bought a brand new 2015 Ford Focus ST3 that got rear-​ended while parked a month after purchasing. After sorting out everything with insurance, I felt the responsible party’s insurance (Grange Insurance) was taking too long to get someone out to do the estimate. With them taking responsibility, I decided I would go through my insurance and have Grange reimburse them.
I dropped my car off to Winners Ford (where I purchased it) for the repair. Grange told me they would reimburse me for my rental after I paid for it so I decided I would just use the rental to get back to Philadelphia and return it there since I have a secondary car. I figured then I would only have to be reimbursed for one day. I got to the Enterprise and told them what Grange told me ($ 500 hold on my credit card and about $ 30 per day.) As they processed the rental, they told me they would be able to directly bill Grange… I questioned were they sure, reinforcing what Grange had told me and they told me they would. Considering they work with claims/​insurance often, I figured they knew of some loophole or way around it. And without me having to spend anything out of pocket, I said I would hold the car all the way through the repair then.
Then I receive a call this morning telling me that Grange said they would not allow them to bill them directly. They start informing me that I have a near $ 500 balance at this point and that it would have to be paid when I return the car. I begin to question them telling them what I told them the day I rented the car (how I would return the car the day of until they told me they would be able to bill Grange directly.) They begin to claim they tried calling me on the 8^th but I have no voicemail in my inbox. Even at that point, I would have amassed $ 250+ in charges at that point that would have only been there due to lies that mislead me into believing I would not pay anything out of pocket. While doing this, «Joe» is extremely rude, repeatedly cutting me off throughout the conversation like what I have to say holds no bearing when in reality, supervisor or not he’s still a customer service representative. I even questioned how he attained that position with that type of lack of service skills following that up asking if it isn’t true that he would scold one of his employees if he gave that type of service to a customer. He agreed. At this point I was yelling.
It’s beginning to sound more and more like they were just trying to make a buck off me renting with them. I assume their dealer receives commissions/​bonuses for rentals. Will never deal with Enterprise again. I already made a formal complaint to Enterprise through customer service and they said their regional manager would be looking into it. Next is the Better Business Bureau. I don’t take this type of conniving thievery and disrespect well. Never again…

Switched this 3 times. Corporate Enterprise put me through Hell today. Cancelled my confirmed reservation because no cars. Then customer service got me back to even. So at 5 pm they didn’t pick me up as promised. I had to rush there before they closed. A mess. The people at the rental place we’re terrific in spite of the fact that their other location was supposed to handle this. A mess.

Downgraded from 5 to 3 because my faith in Enterprise as a company has been essentially cut in half. Enterprise at some point recently doubled their «second driver fee» from $ 10 to $ 20 per day, and that does not appear to be disclosed anywhere until you go to check out. This makes it very difficult to comparison shop, but once you do run quotes, I believe my other, now preferred vendor will always win in price, because Enterprise has decided to charge more than the $ 19.99 rental itself, another $ 20 just for the privilege of having a relief driver. That tips the scale against my ever being able to rent from Enterprise, unless I am driving solo. And it is very discouraging.
This is a company policy, but my experience with the particular branch in Cherry Hill has been otherwise A-​OK.

If I could give them zero stars I would. I had a rental for not even 2 days and I’m getting fined for «adhesive» on the door (tree sap…) and scratches on on the roof. Before I got the keys the man said let’s take a trip around the car to see if there’s anything bigger then a golf ball, there wasn’t. Yet neither of us checked the roof so I’m getting blamed for someone else’s mistake. On top of the blame there customer service is horrible, and I wouldn’t recommend them to anyone!

Impossible. Only rent from Enterprise if you want to assume the responsibility of paying to repair a car’s manufacturing defects. After the second day of rental of a Chevy Captiva I noticed about a one-​inch crack in the lower left hand corner of the windshield, by the fourth day the crack had spread across the driver’s view so I took half of a vacation day to exchange the car. The Enterprise branch manager, my friend (who was with me), and I all commented on the fact that nothing appeared to have hit the windshield so it must be a stress related fracture. Then I received a damage claim asking for my insurance and credit card company. Thinking this was just a mistake I called and was told the only thing they could do is process the claim for payment and to call the branch manager that exchanged the cars. When I spoke with him he told me that he did not receive a car in the same condition that it was released and that I agreed to pay for the windshield (I never said anything of the kind) and that I would have to talk to claims, which had just told me I had to talk to him. It has been five days since I left a message for his boss, the district manager — stay tuned. I guess I can consider myself lucky that I did not get the Chevy with the faulty ignition switch. Enterprise Impossible.

When I had to have my car repaired at Rocco’s, Latara treated me very well. She was able to get me into a comparable vehicle to my own and explained all of the paperwork to me. Her demeanor was extremely pleasant and made me smile even during less than ideal circumstances.
A few days later, I went to return the car after the repair issue was resolved. Her mood was pleasant and she greeted me with a smile. She processed my return paperwork quickly and charged me extremely fairly and honestly for time using the vehicle.
The BEST part of my experience occurred AFTER I had dropped off the car. When i checked my pockets, I had thought that I left my blue tooth earpiece in the drink holder between the seats. Even though it was over 90 degrees that day, I waited on hold, she went outside to the car and checked the car thoroughly and let me know she had found nothing. THAT is customer service!
I recommend them highly and Latara will treat you right!
P. S. — I found my earpiece later in my bag.

I had to rent a car for a few days because mine was in the shop. I had used Hertz before and decided I was not going to do that again. The first perk is that they were open at 7am. I needed to get the car and get going so this was welcome. The rental process only tool about 7 minutes and I was on muy way (in the exact same model car I got from Hertz at half the cost.) When I needed the car an extra day, I called and was finished with the extension in less then a minute.
I had to drop the car off after work so the office was closed. But I received a call from them the next morning letting me know that they had the car and all was well. Great experience, great price, great employees.

So when my car was in the shop, I needed a rental CollisionMax recommended Enterprise, and they coordinated with the insurance company so that I pretty much had to just show up.
The car was clean, new, and ready. The guys are pleasant and knowledgeable, and the experience as a whole was very good.
Why not five stars? I had scheduled an 8am pickup, which was the earliest they could arrange and already had me an hour late for work. As I waited at the repair shop the very knowledgeable girl told me she’d call ‘just to check’.
I’m glad she did, apparently an 8am pickup means all of crap, you have to get there and call before they’ll come for you. Very annoying, especially if the CollisionMax staff didn’t know. I’d still be sitting there!
Other minor issues? Give me a car with more than ¼ tank of gas. I’m renting a car because I need to go somewhere, and that probably isn’t the gas station. Also, clean the bugs out of the lights in your office, as I was waiting for my paperwork all I could imagine is one of these mascots dropping down my collar. Yikes!