All Marble Granite & Tile Imports

What an experience, and not necessarily in a good way. Our whole process was filled with ups and downs. We started off by browsing their showroom in Cherry Hill. The showroom was not as nice as others, but it is under construction, so I can’t say what it may be in the future. The woman Mary who works at the showroom was very nice and tried to help us as best as she could. After we saw a couple small samples that we liked we next headed over to the fabrication location over in Camden. They have a big selection of granite at this location, but it was outside and not as organized as some of the other granite yards. We ultimately decided that we were going with the «Giallo Ornamental» stone and we liked All Marble Granite & Tile’s slabs the best. They also had the best price. Their prices were better than any others in the area. One thing we found out is that the price they quote you does not include the labor if you are doing an undermount sink, which was $ 150 extra. Although this seemed to be the norm at other places as well (they did not tell you this extra unless you asked). Once we decided to go with these guys is when everything really started getting interesting. Right off the bat the owner George and I started butting heads. He was very rude and got defensive when I asked him some questions about different aspects of the project. He was very pushy about getting a deposit right there and then. The guy Frank who did the template was very nice. When we went to approve the template the next day, George and I got into it again. Some things Frank told us would be no problem, George didn’t seem to want to do. We brought in our sink so they could make a nice template for the cutout. When we told them we wanted the granite flush with the sink edge, George started making all kinds of excuses as to why it wasn’t going to come out right. They default to a 14″ negative reveal where the granite overhands the sink slightly. This makes it easier on them because if they are off a bit you can never tell. Then they were telling us the way we wanted the reveal wasn’t the way the paper template that came with the sink had it. This was the whole reason we brought in and left the actual sink. George put up a big fuss about this, but the actual fabricator assured us he would be able to do it. Then finally came installation day. We were scheduled between 2 – 4 PM. When 4:00 came and went I called, and the receptionist said the installers were running late and wouldn’t get there until 5:30. A heads up call to us would have been appreciated. When the installers got there, they said, «Where is the sink?» Of course it was never put on the truck. So they had to wait until someone could go back to the warehouse and get our sink. The cutout for the sink turned out pretty good, not perfect, but pretty good. The installation and the installers were the bright spot of the whole process. They worked late and did an excellent job. So in the end the granite looks great and the installation was fairly smooth, it was the whole process getting there that was not so good. There seems to be a huge disconnect between the Management at the office, the template guy, and the installers. They need to all get on the same page and maybe things would run a bit smoother.

Very disappointed in the service. After questioning the «standard» overhang, the owner was very argumentative and uncooperative.